Remote Virtual & Admin Assistant
Resume:
Experience
Phone
***********@*****.***
B1L18 Camella Montserrat
Subdivision, Brgy. Pajac. Lapu-
Lapu CIty. Cebu
Address
ALANIS Virtual Assistant/ GIEN Senior Customer A. BANCAL Care Professional Core Skills About Me
Tools & Systems
Experience
Remote Customer Support professional with experience in ecommerce and healthcare. Skilled in handling customer concerns, solving issues, and providing reliable support. Looking to contribute as a Senior Customer Support Specialist or Ecommerce Virtual Assistant. Customer Support & Escalation
Handling
Ecommerce Order & Subscription
Management
Refunds, Returns, Disputes &
Reshipments
Healthcare Policy & Claims
Support
Appointment Scheduling &
Coordination
Lead Research & Data
Management
Clear Written & Verbal
Communication
CRM & Website Navigation
Time Management & Attention to
Detail
Zendesk – Ticket management,
customer communication, case
tracking
UltraCart – Order processing,
subscription management, refunds
ShipStation – Shipping
coordination, order fulfillment,
tracking
GoHighLevel – CRM management,
lead tracking, customer follow-ups
Thiio – Customer data handling
and support operations
Zimbra – Email management and
internal communication
Microsoft Tools (Outlook, Word,
Excel) – Documentation, reporting,
email support
CareConnects – Healthcare
account support and policy
management
Xcyls – Customer and case
management
Avaya – Call handling and
inbound/outbound customer
support
SCCM Tools – System access and
basic technical support awareness
ServiceTitan- Appointment
scheduling and customer
management.
DialPad- Inbound call handling and
communication.
VA Customer Care Representative – Ecommerce/Retail March 2025-March 2026
The Impact Brands - Assist customers with orders, subscriptions, refunds, returns, disputes, and reshipments. - Provide clear and accurate information about products and policies. Manage order-related concerns efficiently to ensure customer satisfaction. - Maintain detailed records and follow up until full resolution.
Remote Customer Care Representative – Healthcare Account November 2020-November 2022
ResultsCX - Handle inbound calls from healthcare providers regarding policies, coverage, and affiliation status. - Assist with claims, disputes, and appeals inquiries. - Provide accurate policy information while ensuring compliance with procedures.
Customer Service Representative – Retail/Ecommerce Account
(Seasonal)
October 2018- February 2019
ValueLabs - Responded to customer inquiries and complaints related to retail products. - Assisted with payment processing and order-related issues. - Guided customers through website navigation to complete transactions smoothly
Lead Management Researcher
July 2019- April 2020
eLink Systems & Concept Corp. - Conducted research to verify and organize lead information. Documented data accurately for follow-ups. - Scheduled appointments and coordinated with the sales team. VA Service Coordinator – HVAC and Plumbing
March 2026-October 2026
Rooter Hero - I handle inbound calls, gather customer information, schedule HVAC, plumbing, and electrical service appointments, and coordinate with the dispatch team to ensure customer requests are communicated accurately and efficiently.
Marketing/ Admin Assistant - Start- Up Corporate Company March 2017- July 2018
Ceylanka Trading Inc.- Handled basic marketing and admin tasks, including emails, data entry, documents, research, and team coordination to support daily business operations.
Education
Bachelor of Science in Hospitality Management University of San Carlos 2014 – 2016 Volunteer Experience
Local Youth Council Treasurer 2018 – 2023
- Managed budgeting and allocation of funds for community projects. - Maintained financial records and prepared reports. - Helped organize outreach programs and youth development activities.
Private Organization Volunteer 2017 – Present
- Assisted in charity events, outreach programs, and fundraising activities. - Supported event coordination and community initiatives.
Additional Skills
Computer Literacy & Basic Hardware Servicing
Strong Work Ethic & Positive Attitude
Compassionate & Customer-Focused Mindset
Contact this candidate