Remote Technical Support and Customer Service Lead

SHABANA SOLER

**** ******** **** ****** *******, FL 33584 718-***-**** *.*****@*****.***

Dynamic and detail-oriented with exceptional customer service experience in a fast-paced environment. And seeking to leverage my communication skills, problem-solving abilities, and industry knowledge to contribute to a team-driven organization.

EXPERIENCE

Technical Support/Team Lead Amazon Seattle, WA

October 2015 – August 2025

Over the past 10 years, I have worked remotely with Amazon, providing exceptional Customer Service, Team Leadership and Technical Support. In these roles, I handled a high volume of customer inquiries across multiple channels (phone, chat, email), resolving issues efficiently while maintaining a strong focus on customer satisfaction. Proven track record of delivering exceptional customer experience, leading high-performing teams, and resolving complex technical issues. Strong communicator with the ability to adapt in fast-paced environments, manage performance metrics, and implement process improvements. Demonstrated expertise in remote collaboration, coaching, and maintaining high standards of service and productivity. I specialized in troubleshooting technical problems, assisting with device setups, account issues, and service navigation, all while adhering to Amazon’s high standards for performance, data privacy, and customer care.

Administrative/Sales Soler Communications Brandon, FL

June 2011 – May 2015

Supported daily operations, managing customer relationships, and driving sales growth in a small business environment. Skilled in office management, client communication, inventory coordination, and sales tracking. Proven ability to multitask in fast-paced settings, streamline workflows, and contribute to business development. Committed to providing excellent customer service and supporting team success through attention to detail and proactive problem-solving.

Assistant Manager Zales Garden City, NY

November 2004 – July 2008

Dynamic Sales and Assistant Manager with years of experience in high-end retail, specializing in jewelry sales, customer service, and team leadership. Proven track record of exceeding sales targets, fostering client relationships, and driving store performance through effective coaching and staff development. Adept at managing daily operations, handling inventory, and creating an exceptional shopping experience that aligns with Zales' brand values. Passionate about mentoring teams, maximizing profitability, and delivering personalized service that builds long-term customer loyalty.

EDUCATION

Southern New Hampshire University 2021 -- Present

B.S. Business Administration with a concentration in Organizational Leadership

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