Teaching Assistant & Customer Service Specialist
Resume:
Brianna Deaton
CONTACT
*********@*****.***
Asher, Ok 74826
SKILLS
Drawer balancing
Product and service sales
Customer relationship
building
Balance cash drawers
Investigate discrepancies
Manage customer accounts
Networking
Creative thinking
Teamwork
Multitasking
Motivation
EDUCATION
Rose State College
Associate of Science
Psychology
Midwest City, Ok
GPA 3.9.
Dean's List Honoree, 2
semesters.
Del City High School
High School Diploma
Del City, Ok
GPA 3.9.
Graduated in top 10% of
class.
Graduated with honors.
Student Scholar Athlete
Seminole State College
PROFESSIONAL SUMMARY
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
EXPERIENCE
Ada City Schools, Teaching Assistant
Ada, Ok - Sep 2022 Current
Maintained attendance records and documented
information in student files according to district standards. Supported students' academic progress by providing one-on-one attention to help guide learning and
comprehension.
Assisted lead teacher with grading assignments,
maintaining records and preparing for class sessions. Supervised children to maintain classroom safety and order during short teacher absences.
Led small groups in planned activities, projects and reading lessons.
Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines.
Collaborated with lead teacher to identify and address students' behavioral issues.
Supervised students' usage of learning tools and
equipment, assisting with troubleshooting issues.
Tutored individuals and small groups of students in specific assignments and given topics.
Monitored hallways and common areas, escorting students to designated school areas.
Helped with student needs assessment by monitoring student comprehension and assisting struggling students. Provided individualized assistance to students with special needs or specific medical requirements.
Attended to care of students, including special needs individuals.
Collaborated with teachers to cultivate inclusive and welcoming classroom.
Associate of Science
Psychology
Seminole, Ok
Helped outside of classroom to monitor and protect students, assisting with bus loading and unloading and in cafeteria.
Assisted with copying and filing papers, supporting teachers with administrative tasks.
Prepared class bulletin boards to display students' art and classwork.
Established strong rapport with students and teachers using active listening and professional communication skills.
Taught students about positive social behaviors and skills for building relationships with others.
Enforced administrative policies on behavior and social interactions in accordance with internal and regulatory guidelines.
Vision Bank, Loan Processor
Ada, Ok - Sep 2021 Current
Performed initial review of loan approval using information available on loan processing software system and credit file.
Prioritized and organized workflow, completed
simultaneous projects, and followed through to completion to meet required deadlines.
Analyzed credit documents for accuracy and compliance with investor and agency guides.
Influenced and collaborated with originations team members to mitigate processing and approval hurdles. Processed loan requests for new and renewal loans using prescribed procedures and software.
Managed pipeline to process transactions according to service level agreements.
Followed up after loan closed to congratulate, thank, and provide next steps to customer.
Worked between applicants and creditors to resolve issues with applicants and related paperwork.
Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications.
Escalated potential problems to loan closer and general council to drive quality customer service and timely closing for client and bank.
Frontier State Bank, Teller
Oklahoma City, Ok - Oct 2013 Jul 2014
Developed relationships with customers, suggested
suitable bank services, and met banking needs.
Supported customers by coordinating special actions like ordering new bank cards and personal checks.
Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers. Smoothly opened, closed and updated accounts and
savings plans for customers.
Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Maintained accurate and balanced cash drawers by
carefully counting funds and quickly investigating any discrepancy.
Hillsdale Freewill Baptist College, Accounts Assistant Moore, Ok - May 2011 Oct 2013
Scanned checks and invoices into company's electronic filing system.
Verified and posted account transactions in general ledger. Compiled documents, records, and information for
end-of-year audits.
Received and verified expense reports from employees and cut expense reimbursements.
Entered vendor invoices and managed accounts payable by preparing company checks for payments.
Posted payments and credits to customer accounts.
Investigated account balances and resolved payment inquiries to customers.
Coded and entered invoice data to accurately track invoice status and payments rendered.
Maintained vendor and contractor records and kept proper W9 documentation on file.
Worked in close collaboration with cross-functional teams to initiate cash collection efforts and accounts
reconciliation.
Cross-checked and verified accuracy of invoices and requisition forms before sharing with clients.
Reviewed customers' billing questions and provided required documentation to resolve issues.
Maintained all billing files, payments received, and pending payment files.
Achieved accounts receivable targets and contributed to company's profitability in securing revenues by verifying and posting accurate receipts.
Prepared financial reports for senior managers to aid in the budget processes and support accurate decision making. Hillsdale Freewill Baptist College, Head Softball Coach Moore, Ok - Feb 2010 Oct 2013
Instilled discipline among players and to keep all players diligent in attending warm-up and practice sessions. Managed exercise sessions and practice drills, sustaining interest of players with challenging routines.
Observed performance of individual team members and team, and instituted improvements to meet challenging benchmarks.
Taught students basics of softball,gameplay and rules, including league's regulations, play techniques, and general strategies.
Plan team travel arrangements, including transportation, food, and lodging.
Developed strategies for games based on analyses of opposing team tactics and previous matches.
Demonstrated the safe and effective use of sports and training equipment to minimize injuries and help each person obtain the maximum benefit.
Motivated athletes to always be improving in all aspects of their lives.
Organized away games and contents, including travel and accommodation arrangements for the team, coaches and support staff.
Oversaw robust and consistent practice schedule to keep team working well together and ready for any team
challenge.
Managed athlete conditioning program to keep the team members at the top of their games.
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