Remote Call Center Customer Service Professional

Florence Nash

Customer Service & Call Center Professional

Remote Call Center Customer Service Call Support Data Entry Monroe, LA • 318-***-**** • ************@***.*** PROFESSIONAL SUMMARY

Dependable, customer-focused professional with current remote call center experience and 39 years of healthcare experience. Experienced handling high-volume inbound and outbound calls, providing professional customer service, entering accurate information into CRM systems, following call scripts, handling objections, and meeting performance goals. Recognized for clear communication, empathy, persistence, attention to detail, adaptability, and the ability to work independently in a remote environment.

CORE QUALIFICATIONS

Customer Service • Remote Call Center Experience • High-Volume Inbound & Outbound Calls

• Professional Communication • Accurate Documentation • Script Adherence • Objection Handling • Issue Resolution • Problem Solving • KPI & Performance Goals • Remote Work & Self-Management • Team Collaboration

PROFESSIONAL EXPERIENCE

InfoCision Management Corporation Akron, Ohio

Call Center Communicator Remote – Work from Home August 2025 – Present

• Conduct high-volume inbound and outbound telephone calls using dual monitors and automated dialer software. Follow campaign-specific scripts while presenting offerings, handling objections, and making standard fundraising or sales requests.

• Accurately enter customer information, order details, donation pledges, and call disposition notes into CRM software.

• Adapt quickly to script updates and switch between client accounts and campaign formats, including customer service, inbound sales, and nonprofit outreach.

• Meet or exceed weekly KPIs, including average handle time, call resolution, schedule adherence, and campaign production goals.

• Maintain professionalism, accuracy, and effective communication while working independently in a remote environment.

Franciscan Missionaries of Our Lady Health System Monroe, Louisiana Supply Chain Coordinator January 2011 – November 2025

• Provided customer service to multiple hospital departments through phone and email.

• Maintained accurate records and documentation using Oracle ERP.

• Investigated discrepancies, resolved concerns, and followed up to ensure solutions.

• Managed multiple priorities while communicating professionally and confidentially.

• Trained and onboarded new employees on departmental procedures. Supply Chain Stock Clerk July 1986 – January 2011

• Supported hospital staff, fulfilling orders with courteous and timely customer service.

• Maintained accurate inventory records and documentation.

• Worked collaboratively across departments in a fast-paced environment. TECHNICAL SKILLS

Microsoft Word • Excel • Outlook • CRM Software • Oracle ERP • Automated Dialer Software

• Microsoft Teams • Zoom • Data Entry • Electronic Records • Multi-System Navigation • Email Communication • Dual-Monitor Systems

EDUCATION

University of Louisiana at Monroe Associate of Applied Science, Occupational Therapy Assistant August 2000 - December 2003

Louisiana Business College Diploma, Data Entry May 1987 - April 1989

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