Customer-Facing Operations & Sports Marketing

Kelie Watkins

**************@*****.*** 334-***-****

EDUCATION

Georgia State University

Bachelor of Interdisciplinary Studies (BIS), Sports Administration August 2021 – December 2024 Atlanta, GA

Involvement: BELT at GSU (Broadcast Experiential Learning Team) EXPERIENCE

Universal Technical Institute -- Front Desk Coordinator July 2026 - Present

- Greet prospective students, families, and visitors while providing excellent customer service

- Schedule campus tours and maintain accurate records using CRM software

- Coordinate with Admissions Representatives regarding student arrivals and appointments

- Answer phones, direct inquiries, and assist guests with campus information The Walt Disney Company — Disney College Program Intern Food & Beverage Seater Hollywood & Vine

January 2026 – May 2026 Orlando, FL

- Support daily food & beverage operations in a high-volume environment with accuracy and efficiency

- Follow operational procedures and documentation aligned with Disney brand standards

- Manage multiple tasks during peak service periods while prioritizing guest satisfaction

- Collaborate with culinary, operations, and leadership teams to support workflows D-BAT Buckhead — Experience Associate

November 2025 – January 2026 Atlanta, GA

- Manage lessons, camp, and facility bookings using Mindbody

- Maintain accurate scheduling, customer records, and payment details

- Handle inbound/outbound calls regarding pricing and availability

- Create promotional flyers using Canva to support campaigns on social media

- Support daily operational readiness and scheduling efficiency Georgia Tech Athletic Association — Marketing & Fan Experience Intern August 2022 – December 2024 Atlanta, GA

- Operate the Musco lighting control system during home football games

- Support operational execution of game-day promotions and fan engagement initiatives across multiple sports programs

- Prepare and distribute promotional materials and giveaways, managing inventory with strong attention to detail

Pappadeaux Seafood Kitchen — Server

February 2021 – January 2026 Lawrenceville, GA

- Delivered high-quality service in a high-volume environment

- Accurately processed orders and payments

- Supported smooth operations during peak periods

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