Business Development & Client Services Manager
Resume:
Beresford Martin Bayer
**********@*****.***
Fort Kochi - 682001, Kerala 91-860*******(M)
INDIA
OBJECTIVE Recognizing that Client service is an important factor in attracting and retaining customers while aiming to increase productivity and efficiency. My overall goals are to find and win new clients while continuing to provide the best service to the existing customer base.
EXPERIENCE Kings Labs Innovations Pvt. Ltd. Kochi July 2021- Present Business Associate
Kings Labs is a software company developing Mobile Apps for Business Enterprises.
Lead generation and outreach to potential Clients
Generate qualified leads through LinkedIn, Business Directories, Cold Calling and other relevant channels.
Research target Markets, industry trends, competitors and potential business opportunities.
Identify potential business opportunities for web development, mobile applications, CRM and custom software solutions.
Client communication and understanding their requirements.
Build and maintain strong long term Client relationships.
Converting qualified leads into Business opportunities.
Handling deal negotiation and Successful closure of sales.
Maintain Professional relationships with existing Clients and explore opportunities for repeat business.
Kings Labs Innovations Pvt. Ltd. Kochi Oct 2018 –June 2021 Sales Manager - Corporate Sales
Kings Labs is a Software company developing Mobile Apps for Business Enterprises.
To promote and sell to our clients our software technologies.
To make sure products are successfully customized to our client’s request.
Target, identify, manage, convert prospects, maintain productivity and analyze
data for our client satisfaction.
To explore the right ideas and tools to implement and scale up Real Estate Businesses.
Contact international clients to convert them into prospective buyers. ILID, Kasturi Trust, Bangalore, Oct 2014 – Mar 2018 Manager (Operations & Coordination)
Kasturi Trust is a public charitable institution known as ILID (Institute of Leadership and Institutional Development) runs an online Tutorial program Forthe underprivileged American students from India.
Managed and coordinated the pre-launches of the program for different American schools.
Responsible for the day-today management and execution of Customer Success programs: the objectives and goal required to achieving metric improvements.
Experienced in managing and prioritizing multiple customer requests in a fast –paced environment, including timeline scoping and effective re- prioritization.
Worked on Virtual software platforms in WebeX and WiquiQ. Excolo Solutions Pvt. Ltd., Cochin Feb 2012 – Sept 2014 Operations & Support Officer
Excolo Solutions, a back office extension for an Australian based company called PFG Money, deals in Foreign Exchange money transfers worldwide.
Managed Foreign Exchange Account Payables for Clients in Australia.
Researched and resolved queries for the Australian Clients.
Made necessary regulations for the credit control of the agents.
Handled Documentation and Correspondence.
Spectrum Softech Pvt. Ltd., Cochin Dec 2009 – Jan2012 BPO
Spectrum is a back office company for FIRMS a US based company. Spectrum handles the recovery of payments from patients on behalf of hospitals for patient bills not covered by medical insurance.
As an Accounts Receivable caller, my responsibility entailed making calls to inform American clients about their outstanding hospital bills and assist in putting together a payment plan.
As a Client Relationship Executive handled all aspects of Client requests. MAKO – Quality Products India Pvt. Ltd., Coimbatore Dec 2008 – Nov 2009 Managing Director
MAKO, a German company planned to open a branch in Coimbatore for the manufacture of paint rollers, paint brushes, PVC Doors and Windows.
Managed the company registration in India, handled the company set-up, Budget control, Advertisement and Customer Relationship management. MAKO GmbH Ansbach, Germany Apr 2004 – Nov 2008
Manager
Handled Business Product Outsourcing through online marketing.
Client Relationship Management.
Carried out Documentation.
Set-up company profile at the Build Expo 2007 Coimbatore, India.
Organized the MAKO Event Management at the India Trade Fair in 2005 at New Delhi.
AREVA Framatome ANP Gmbh SIEMENS, Germany Oct 2005 – Mar 2006 Claims Management
Handled Review and Documentation of Contract agreements for their Finland Nuclear Power Plant Project.
Managed the processes, coordination, approvals and reports on all the updates to the IT infrastructure.
Made Reviews for the Client requests and implemented the changes. Nettikadan Creatives, Cochin Feb 2001 – Aug 2002
Project Executive
Handled projects for Web Design, Graphics Design, Multimedia and Print Services.
Office Administration
Client Relationship Management.
Marketing and Public Relations.
Documentation.
Lange Trading Co LLC, Dubai, UAE May 2000 – July 2000 Office Administrator
Client Relationship Management.
Business Communication and Documentation.
Handled all aspects of Client requests and queries. Natraj Engineering Services, Dehradun Jan 1997 – Jan 2001 Office Administrator
Client Relationship Management.
Business Communication and Documentation.
Handled the sales of Office Equipment
Koshy &Thaliath Chartered Accountants, Cochin Jun 1992 – Dec 1996 Assistant Auditor
Auditing of Accounts.
EDUCATION Bachelor of Commerce 1992
Mahatma Gandhi University
NIIT - Computer Systems in Management 1996
DIGITAL EQUIPMENT (INDIA) LIMITED
Semi Professional Course in MS DOS, MS Windows, MS Word, MS Excel, MS Power Point, MS Foxpro, LAN & Viruses 1996 APTECH Certificate of Proficiency in Information Systems 1999 APTECH Certified Global Skills 1999
LOGIC SOFTWARE SOLUTIONS PVT. LTD.
Microsoft Certified Systems Engineer (NT 4) 2002
DeutschesInstitut Matthaeus, Erlangen, Germany 2003 Die Volkshochschulen der Stadt Erlangen, Germany 2004 Aadhaar No. 751*-****-****
Passport A K 5 1 2 7 2 0
Hobbies Fitness, Cooking, Gardening, Reading, Music, Sports Languages Known English, German, Malayalam
Place Fort Kochi, Kerala, INDIA
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