Assistant Property Manager & Medical Courier

AQUARIUS GRADY

Durham, NC ***** +1-919-***-**** **************@*****.***

Professional summary

Dedicated and results-driven Assistant Property Manager with 10+ years of experience in leasing, property management, and customer service. Demonstrates strong skills in team coordination, compliance, and logistics from roles in medical courier services and business management. Proven ability to increase occupancy, retain residents, and maintain positive tenant relations through exceptional communication and attention to detail. Willing to relocate: Anywhere

Work experience

Independent Contractor/Medical Courier

RapidCare Medical Courier LLC Durham, NC

August 2025 to Present

• Transported medical specimens, laboratory samples, and supplies between facilities, ensuring safe and efficient delivery to maintain specimen integrity and timely service.

• Maintained proper handling, packaging, and labeling procedures, protecting the security and quality of medical materials during transit and reducing risk of contamination.

• Followed HIPAA, OSHA, DOT, and company safety guidelines, ensuring full compliance and safeguarding patient confidentiality throughout all transportation activities.

• Maintained accurate delivery records, obtained required signatures, and documented pickup and delivery times to ensure traceability and accountability for all shipments.

• Performed regular vehicle inspections and maintenance, ensuring vehicles remained clean, secure, and reliable for safe medical transportation.

• Communicated professionally with healthcare staff, patients, laboratories, and dispatch, facilitating smooth coordination and timely resolution of delivery issues.

• Managed multiple deliveries and changing schedules, consistently providing timely and reliable service in a fast-paced environment.

• Protected confidential patient and medical information throughout the transportation process, upholding strict privacy standards.

Assistant Property Manager

GCI Properties Durham, NC

January 2025 to Present

• Oversaw daily operations for a multifamily property, supporting the Property Manager to ensure smooth site performance and resident satisfaction.

• Managed rent collection, lease renewals, and resident communications, achieving accurate records and timely payments using strong organizational skills.

• Coordinated maintenance work orders, inspections, and vendor scheduling, maintaining property quality standards and reducing response times for repairs.

• Resolved tenant issues promptly, fostering strong resident satisfaction and improving retention rates through effective problem-solving.

• Assisted with financial reporting, budget tracking, and community marketing efforts, contributing to increased occupancy and improved financial performance.

Leasing Consultant

Career Strategies Raleigh, NC

January 2023 to December 2024

• Conducted engaging tours and follow-ups with prospective residents, driving a consistent increase in occupancy rates through effective communication.

• Managed leasing documentation, resident applications, and renewals, ensuring compliance with Fair Housing laws and maintaining accurate records.

• Partnered with management teams to develop creative marketing and outreach strategies, increasing property visibility and attracting qualified applicants.

• Delivered outstanding customer service, building resident trust and strengthening the community's reputation for excellence.

Manager

SmartStyle Durham, NC

February 2020 to December 2022

• Directed salon operations, staff scheduling, and team development, ensuring high performance and consistently achieving customer satisfaction goals.

• Led recruitment, training, and performance management, maintaining quality standards and supporting achievement of business objectives.

• Balanced budgets, monitored inventory, and implemented operational improvements, reducing costs and boosting overall efficiency.

Owner/Manager

Kampus Kuts Durham, NC

August 2012 to July 2019

• Managed all aspects of business operations, including staffing, marketing, and client relations, to ensure smooth daily performance.

• Built long-term customer loyalty through exceptional service and active community engagement, increasing repeat business and referrals.

• Supervised budgets, payroll, and administrative duties, ensuring profitable performance and effective resource allocation.

Education

Business Administration (Associate in Business Administration) Everest University

Cosmetology (Associate in Cosmetology)

Carolina Beauty College

Skills

Communication skills Specimen handling Mobile applications Customer support Microsoft Office Negotiation Leadership Website management Hair styling Fair Housing Act CRM software Cosmetology Community engagement HIPAA compliance Administrative experience Sales Data analysis skills Operating systems Accounts payable Route optimization Microsoft Word Fair Housing regulations Computer skills QuickBooks Clipper haircutting Office experience Live chat Attention to detail Clerical experience Training & development Property showing Hospitality Phone communication Customer service Payroll processing Office management Typing OSHA regulations Property management Driving Property leasing Social media marketing Conflict management AppFolio Passenger vehicle Word processing Resident Relations Microsoft Outlook Calendar Team development Teamwork Travel planning Delivery driver experience Organizational skills Rent Collection Client communication DOT regulations Social media management Customer retention Windows Yardi Customer communication Basic math Working in the beauty industry OneSite Payroll Maintenance Navigation systems LIHTC Layered haircutting Marketing Leasing & Renewals Telemarketing Clear verbal communication Property management tools Customer relationship building Multitasking Microsoft Powerpoint Microsoft Outlook Microsoft Excel Management Demand for possession notice issuing Children's haircutting Writing skills Property management company experience Certifications and licenses

Cosmetology License

Driver's License

Non-CDL Class C

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