Optical Technician and Retail Associate
Resume:
RUBY DIAZ
**** ******** ****** *** ***, SAN ANTONIO, TX 78245 ***********@******.***
Education
High School Diploma, Luther Burbank High School June 2021 Experience
Optical technician-Walmart Vision Center
01/2022 – 02/2023: 38 Hours per week
I contact customers regarding their vision prescriptions to inform them that their orders were ready, to inform them when they need their annual vision exam, and to refill their contacts.
Bill patient’s insurance checked eligibility and coverage regarding customers policy to their vision benefits insurance.
Handling patient questions during visits, and via telephone, providing advice, and resolving problems that may arise when placing an order, or looking up a customer’s order details at the customer’s request.
Input of patient information and managing customers data entry into company computer. Ensuring quality of eyewear frames, orders coming in, sorting them, and putting them in their correct place so customers can pick them up.
Assist customers in picking eyeglasses to fit their individual lifestyles. Food and consumable Associate - Walmart
05/2021 - 01/2022: 40 Hours per week
Pulled stock from the warehouse and made sure the department was neat and organized and up to company health standards.
Responsible for team member individuals when team lead was not present. Ensured high quality products were available in the produce, deli, dairy, and meat department. Packed ready to sell products in proper containers and stock displays.
Assisted customers in ordering cakes, fulfilled deli orders, or assisted customers in locating their items they were searching for.
Kept department areas clean, sanitized, and up to Walmart’s health and safety standards. Team member – Urban Air
02/2021 - 05/2021: 20 Hours per week
Was responsible for setting up the event room, and coordinated events with customers. Took food orders to customers for their events and wrapped up orders for customers as well.
Processed credit and debit card transactions and ensured receipts were signed. Balanced cash registers at the end of shifts and handled any discrepancies. Customer representative/ Sales agent -
Spectrum 04/2023 -10/2023 40 hours per week
provide customer support by phone,troubleshoot internet and phone technical issues,and handle basic billing inquiries and payments.
promote tv,internet,video,voice and mobile packages to new customers,and connect existing customers with new services to get them the best value for their investment in spectrum.
answer inbound calls and schedule technician appointments whenever the customers has problems installing the equipment at
home
Customer service
Microsoft Office skills
Ability to navigate multiple computer systems,
applications, and utilize search tools.
Attentive to detail
Ability to adapt quickly and learn
Ability to operate multi line telephone and office equipment
Bilingual (Fluent in Spanish) read, write, and speak.
•Greet patients, answer phone calls, and provide information and assistance in a professional and courteous manner.
•Schedule, reschedule, and confirm patient appointments while ensuring the patient schedule stays on track.
• Maintain patient privacy and confidentiality of medical records in compliance with HIPAA.
• Maintain accurate patients records in the EMR/EHR system handle the creation and filling of charts. Quantum pain&— orthopedics 10/2023-current 40 hours per week. Skills and qualifications
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