Bilingual Administrative & Litigation Support Specialist

Nayib Grijalva

Signal Hill, CA ***** 562-***-**** *************@*****.***

LinkedIn: linkedin.com/in/nayib-grijalva-4b7155111/ Professional Summary

Detail-oriented and highly organized bilingual professional with experience in research, administrative support, document review, reporting, and client-facing environments. Skilled at managing multiple priorities in fast-paced settings while maintaining accuracy, professionalism, and confidentiality. Strong background in data verification, case-related research, proofreading, cross-functional collaboration, and Microsoft 365. Fluent in English and Spanish with excellent written and verbal communication skills.

Core Qualifications

● Administrative & Litigation Support

● Research & Information Verification

● Document Drafting & Proofreading

● Case & File Management

● Data Entry & Record Accuracy

● Calendar & Project Coordination

● Client & Customer Communication

● Microsoft 365 & Office Suite

● Bilingual: English & Spanish

● Cross-Functional Team Collaboration

● Fast-Paced Multi-Tasking

● Attention to Detail & Organization

Professional Experience

AMS Marketing — Community Outreach & Customer Enrollment Representative, Torrance, Los Angeles Area September 2026–Present

=Engage with an average of 150+ prospective customers per day at high-volume public enrollment events, explaining Lifeline benefits, service options, eligibility requirements, device features, and account policies.

-Conduct approximately 20 customer application inquiries daily, collecting and validating personal information and supporting documentation to determine eligibility under applicable government assistance programs.

-Process 4–8 approved enrollments per day, activating new TruConnect/Lifeline accounts and phones while processing transfers from other Lifeline providers and ensuring accurate customer records.

-Maintain working knowledge of Android and iOS smartphones, mobile data plans, and premium device options, identifying customer needs and presenting upgrades, unlimited-data plans, and other paid services when appropriate.

Content Analyst - Outlier Inc. — Remote Apr. 2023 – August 2026

● Conducted detailed research, fact verification, and analysis of AI-generated content to ensure accuracy and compliance with project standards.

● Reviewed, edited, and proofread written materials with strong attention to grammar, formatting, and clarity.

● Maintained organized digital workflows and documentation across multiple concurrent projects under strict deadlines.

● Collaborated with cross-functional teams to improve operational processes, reporting accuracy, and quality assurance procedures.

● Demonstrated strong written communication, analytical thinking, and confidentiality when handling sensitive information.

Field Sales Associate - Sherwin-Williams — Various Locations, CA Feb. 2025 – August 2026

● Provide professional customer service while managing multiple tasks in a fast-paced retail environment.

● Maintain detailed records, process transactions accurately, and support operational organization.

● Communicate effectively with clients and team members to resolve issues and ensure customer satisfaction.

● Utilize strong interpersonal skills and problem-solving abilities to support daily business operations.

Inventory Operations Specialist / Cashier / Stocker - Nordstrom — Various Locations Oct. 2023– Dec. 2024

● Maintained highly accurate inventory records and resolved discrepancies through detailed reporting and data tracking.

● Coordinated logistics, documentation, and inter-location transfers while meeting strict deadlines.

● Managed multiple operational priorities simultaneously while maintaining organization and efficiency.

● Assisted customers and internal teams with professionalism and effective communication.

Volunteer & Leadership Experience

Traffic Control & Event Support Volunteer, Los Angeles Pride 2023 – 2025

● Supported crowd management, public safety, and event coordination in high-volume public settings.

● Communicated clearly and provided logistical support while maintaining professionalism under pressure.

Event Logistics & Participant Support Volunteer, 2 Bears 5K

● Supported event setup, breakdown, and participant coordination in a collaborative team environment.

● Assisted with logistics, organization, and attendee support during large-scale public events.

Florist Assistant, Joshua’s Flowers 2021 – Present

● Support administrative, inventory, and customer service operations in a fast-paced small business environment.

Education

Bachelor of Fine Arts, Drawing and Painting

California State University, Long Beach — Long Beach, CA High School Diploma

Paramount High School — Paramount, CA

Technical Skills

● Microsoft 365 (Word, Excel, Outlook, PowerPoint)

● Oracle

● PeopleSoft

● Data Entry & Reporting

● Digital File Organization

● Research & Documentation

● Typing: 45 WPM

Languages

● English (Native)

● Spanish (Fluent)

Additional Qualifications

● Strong ability to manage confidential and sensitive information

● Excellent written communication and proofreading abilities

● Experience balancing multiple projects and deadlines simultaneously

● Adaptable, resourceful, and highly organized professional demeanor

● RBS Certified (Current)

● Food Handlers Certified (Current)

● CPR/AED Certified (previous certification)

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