Chaplaincy and Mental Health Support Leader
Resume:
Susan Canteen –Resume
Susan Canteen
*** ********* ****, *******, ** 06095
Phone: 203-***-****
Objective
To utilize my experience, training, and education to support children, families, and individuals, assessing spiritual and physical needs and providing family focused services in areas such as spiritual care, mental and substance use support, social services, crisis and pastoral counseling.
Professional Experience
2025–Present – President & Founder, Hope Line Chaplaincy Care
2009–2025 –Retired Chaplain, Connecticut Valley Hospital, Middletown, CT
Facilitate non denominational services across forensic units, addiction services programs, and psychiatric inpatient units. Provide individual and group pastoral counseling. Offer spiritual support to patients, families, and staff facing issues such as illness, grief, life transitions, despair, and hope.
2006–2007 – Organizer, 1199 Healthcare Union, Hartford, CT
Organized and mobilized employees for the Yale New Haven Hospital campaign. Conducted one on one interviews, provided training, coordinated briefings, and assisted with developing peer training models.
2004–2009 – Mental Health Assistant, Connecticut Valley Hospital, Middletown, CT
Provided patient centered services including engagement activities, group facilitation, ADL support, and behavior monitoring in accordance with hospital policies.
2001–2003 – Teacher Assistant, Saint Francis Home for Children, New Haven, CT
Provided therapeutic exercises using arts, crafts, spelling, and writing activities. Monitored and reported behavioral changes.
2000–2003 – Child Care Worker, Saint Francis Home for Children, New Haven, CT
Implemented behavior management strategies with youth ages 14–17. Planned community outings and supervised behavior.
1988–2002 – Medical Claims Examiner, Blue Cross & Blue Shield, North Haven, CT
Assisted members and providers with claims processing using medical terminology to determine payment qualification.
1990–1991 – Substance Abuse Counselor, South Central Rehabilitation, New Haven, CT
Conducted patient intake assessments, coordinated inpatient/outpatient services, monitored behavior, and facilitated group and individual counseling.
. 1991-1998 – Hospice Chaplain- Brandford Connecticut
Provide compassionate spiritual and emotional support to patient and families, complete timely documentation, and collaborate effectively with the interdisciplinary care team
1985–1988 – Medical Administrative Assistant, Dr. Ramsey Cole, New Haven, CT
Managed office operations, prepared patients, maintained exam rooms, coordinated billing, managed scheduling, compiled hospital admission data, and supported administrative needs.
1984–1985 – Medical Assistant, Bridgeport Hospital, Bridgeport, CT
Performed patient screenings, coordinated physician schedules, and prepared examination rooms.
Education
2020 – Bachelor of Sociology, Albertus Magnus College, New Haven, CT
2011–2012 – Certified Clinical Pastoral Education (CPE) Yale New Haven Hospital
2009 – Pastoral Care Studies, Yale New Haven Hospital Department of Religious Ministries
2009 – Certified Clinical Pastoral Training, Saint Francis Academy, Hartford Hospital
1991–1992 – Southern Connecticut State University: Social Work Courses (Early Childhood Development, Counseling & Psychology, Family Therapy)
2011 – Certified WRAP Facilitator, Mental Health Recovery Action Plan
1990–1995 – Bachelor of Theology, Christian Leadership Bible College, New Haven, CT
Community Activities
Youth Coordinator
Sunday School Teacher
Missionary Society Member
Middletown Mentoring Program Volunteer
Hurting Women Ministries – New Bethlehem Church
New Haven Police Dept. Chaplain Survivors of Victim Crimes
Related Experience
Ordained Minister, Rehoboth Church of God, Bloomfield, CT
Associate Pastor, New Bethlehem Church, New Haven, CT
Hobbies
Reading, traveling, and exercising.
References available upon request
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