AI Product & Platform Strategy Leader

Elise Lefteriou

Sr. Product Manager CSPO

Boston, MA 857-***-**** **************@*****.*** www.linkedin.com/in/eliselefteriou Business Product Strategy and Roadmapping, Customer Discovery and Interviews, Business Intelligence and Data-Informed Decision Making, Stakeholder and Executive Management, Product Management SaaS, Enterprise Platforms, Agile, Scrum, Kanban, Waterfall, Product Lifecycle Management, Lean Startup and Experimentation, A/B Testing, Quantitative Analysis, GTM Strategy

AI, Security &

Platform Leadership

Copilot Studio, Copilot chat, GenAI, Agentic AI Systems, AI Platforms and Assistants

(Google AI, Microsoft Copilot-style workflows, DALL·E-class image generation), Identity and Access Management, SSO, Attribute-Based Access Control, Mobile Device Management, Cybersecurity, Privacy-Aware Systems, Compliance, Auditability, Risk-Aware Design

Experience Design

& Technical

Foundations

Design Thinking, User Experience Design, User Interface Design, Mobile Design, Figma, Adobe Creative Suite, HTML, CSS, JavaScript, React, REST APIs, JSON, PHP, Bash, PowerShell, Java, Xcode

Product, Data &

Delivery Tooling

AWS, Azure AD, Cloudflare, Looker, Google Analytics, Grafana, Jira, Confluence, GitHub, Postman, BrowserStack, Litmus, Zendesk, Salesforce, Google Workspace, Slack, Excel WORK HISTORY

AI PRODUCT MANAGER 08/2026 (Short-Term Contract)

Eversource – Boston, MA

● Brought a data-driven knowledge product to market, enabling users to access and work with standards content more efficiently; reduced time spent navigating PDF documents by 40%, measured monthly, while maintaining a 4.7/5 CSAT among Standards Bookshelf users.

● Launched a Customer Speech Analytics program that transcribed call-center interactions and enriched conversations with searchable, taggable metadata, enabling teams to identify customer trends and opportunities at scale.

● Drove data-informed customer retention and renewal improvements, leveraging structured call-center data and customer insights to deliver a 50% improvement in retention and service renewals SENIOR PRODUCT MANAGER 01/2026 to Present

UCrushedit LLC – Remote

● Built and launched an education and coaching platform delivering personalized programs tailored to diverse learning styles, improving engagement and client outcomes

● Increased subscriptions by 47% within the first three months post-launch through cross-channel marketing strategies and optimized user acquisition funnels

● Designed and implemented scalable onboarding and training systems for students and sales representatives, increasing program adoption and conversion

● Developed end-to-end product and operational workflows, including curriculum design, customer journey mapping, and lifecycle management

● Led customer discovery and market research across colleges and universities to inform product strategy and enhance client decision-making

● Created and standardized internal processes and documentation to support product delivery, sales enablement, and team onboarding

● Utilized Jira, Confluence, GitHub, Substack, HubSpot CRM, Trello, and Monday.com for day-to-day product delivery and operational management

● Directed UAT on developer local environments to ensure cross-device compatibility and mobile-first responsive design for mobile and desktop

● Salesforce integration set up for all customers leveraging gen AI to increase sales leads by 40% per quarter SENIOR PRODUCT MANAGER 02/2025 to 10/2025

Meta – Remote

● Owned product backlog for cloud modernization initiatives, translating platform and infrastructure requirements into clear epics, user stories, and acceptance criteria.

● Mentored a product community on agile methodologies, product thinking, and go-to-market execution

● Owned product strategy and execution for Airlock, Meta’s user-facing, self-service, AI-powered security platform, supporting 150K+ internal users across multiple high-risk business units, while enforcing strict privacy, compliance, and chain-of-custody requirements.

● Led the integration of end-to-end encryption, identity verification, vulnerability management, and Attribute-Based Access Control (ABAC), improving access security coverage by 40% and ensuring alignment with federal and internal regulatory standards.

● Enabled lawful access to critical devices for investigations and compliance workflows, reducing case resolution time by 30% while maintaining full auditability and forensic traceability.

● Designed and launched audit logging, monitoring, and investigation tooling, supporting 100% traceability for regulated access events and reducing compliance review effort by 45%.

● Acted as product lead across security, legal, infrastructure, and compliance teams, aligning platform capabilities with evolving policy requirements and unblocking dozens of complex investigations per quarter.

● Drove internal commercialization post-launch, expanding platform adoption to 5+ business units and increasing monthly active usage by 3 within six months.

● Increased CSAT from 44% to 80% by launching an AI-powered auto-fix capability that proactively resolved common access and security issues, eliminating 60% of repeat support requests.

● Reduced operational burden by 35% by delivering self-healing workflows and real-time diagnostics, materially decreasing support volume and on-call escalations.

● Launched an automated workflow to T-shirt size feature requests in the papercuts tool.

● Utilized Scrum methodologies and delivery tooling including GSD, Confluence, and GitHub, facilitating bi-weekly sprint reviews and recurring monthly service assessments

● Executed comprehensive UAT across virtual machines, browser developer tools, and local development environments to ensure cross-platform stability and performance PRODUCT MANAGER 12/2022 to 02/2025

Meta – New York, NY

● Spearheaded the end-to-end launch of a GenAI-powered internal app, rolled out company-wide to over 150,000 users internally and 2.1 billion externally.

● Collaborated with engineering, design, and research teams to define and prioritize product features based on user feedback and strategic business goals.

● Leveraged deep understanding of LLMs, embeddings, fine-tuning, and prompt engineering to deliver high-impact, responsible AI experiences.

● Utilized Scrum methodologies and delivery tooling including GSD, Confluence, and GitHub, facilitating bi-weekly sprint reviews and recurring monthly service assessments

● Executed comprehensive UAT across virtual machines, browser developer tools, and local development environments to ensure cross-platform stability and performance

● Drove implementation of secure CI/CD pipelines to deploy client-facing code to AWS environments, ensuring adherence to enterprise security and compliance standards. PRODUCT MANAGER 03/2019 to 03/2023

Staffbase – New York, NY

● Partnered with security and infrastructure teams to ensure AWS implementations followed best practices for data protection, access control, and compliance.

● Led SSO integrations for enterprise customers, including SAML, SCIM OAuth 2.0, PING, and OIDC, reducing onboarding time and improving security.

● Spearheaded the onboarding of public safety clients by tailoring platform configurations to meet regulatory requirements and operational workflows, resulting in faster adoption and higher client satisfaction.

● Owned a portfolio of products in the Platform, such as forms, chat, Microsoft connectors, news, and surveys within a SaaS Employee Experience platform.

● Improved the customer acquisition rate by 125% and boosted conversions to enterprise plans by 55% by strategizing and implementing a new user onboarding flow.

● Partnered with the Customer Success, Project Manager, Product, and Development teams to provide an excellent technical onboarding process for new customers.

● Led cross-functional internal workshops to educate, train, and teach new processes to team members.

● Oversaw cross-functional internal sprint reviews with stakeholders from sales, marketing, customer success, and engineering to gather feedback on the most requested features and prioritize them for future product roadmaps.

● Analyzed account setup with the Project team by conducting additional A/B testing and adding features through flag management that solved user flow issues for a successful Go-Live release.

● Worked as a product expert and educated customers on all functionality of the platform as well as integrations.

● Used Jira, Confluence, GitHub, and worked in 2-week sprints with a scrum team, incorporating design principles

ASSOCIATE PRODUCT MANAGER & CUSTOMER SUPPORT 04/2018 to 03/2019 Staffbase – New York, NY

● Collaborated with engineering to push and manage client code deployments in AWS, ensuring smooth releases through structured checklists and rollback strategies.

● Acted as a product expert and educated customers on all functionality of the platform as well as integrations.

● Achieved 45% product revenue growth in three months by planning and launching three new key features identified through user research.

● Assisted with the project management related to development, testing, and delivery of the product functionality, as well as ongoing product operations.

● Devised, collected, and evaluated new feature requests as well as work on finding solutions for bugs, to constantly improve our features.

● Collaborated with colleagues from our product, sales, marketing, and customer success teams to understand customer needs.

● Used Jira, Confluence, GitHub, and worked in 2-week sprints with a scrum team. Utilized Slack for communications, Google Workspace, Aha! portal for feature requests, and BrowserStack and native devices for testing.

CERTIFICATIONS

Databricks

Generative AI Fundamentals, 02/2026

Maven

Advanced AI Product Management & Leadership Certification, 10/2024 Scrum Alliance CSPO®

Certified Scrum Product Owner, 08/2020

PRINCE 2

Project Management, 04/2019

Design Lab Academy

Graphic Design, 02/2017

User Experience Research & Strategy, 12/2017

Experience Interactive Design, 12/2018

New York University

Website Design & Development, 01/2018

EDUCATION

Framingham State University

Bachelor of Science, Major: Nutrition, Minor: Graphic Design, 05/2012

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