Quality Analyst & Customer Service Leader
Resume:
EDUCATION
ABOUT ME
A highly motivated and results driven person who has 6 years of
invaluable experience in contributing to a successful and motivated operations. Promptly and professionally handling questions, concern, comments, complex billing and basic troubleshooting through chat, phone and email. Having the ability to handle complex assignments effectively and possessing the confidence to work as part of a team or independently.
Guest Service Manager/ Quality Analyst /
Executive Assistant
JAHARA GRACE PALAPAR
Handling Customer complaints/Queries
Check for drivers lacking documents.
Fair Review
Philippine College of Technology EXPERIENCES
Full Potential Solutions (2023)
Customer Service Representative
CONTACT
BACHELOR OF SCIENCE IN
TOURISM MANAGEMENT
2010 – 2014
******************@*****.***
ARC, Ideal St. Bago Aplaya,
Davao City.
VXI Global Holdings B.V. (2019-2023)
Quality Analyst
Call Listening & Call Monitoring
Providing actionable feed back to operation
Administrative task
Monitoring Trends to assist agent performance
Organizing meeting with client and operation.
SKILLS
Proficiency in all areas of
Microsoft and equivalent
Quality Analyst
Team Player/Leadership
Excellent communication
skills both written and
verbal
Customer Service
Time Management
Data Entry
Critical Thinking
VXI Global Holdings B.V. (2019)
Customer Service Representative
Mooban Talay Thailand 2017-2018
Front Desk Manager
Paradee Resort Thailand 2015-2016
Assistant Front Desk Manager
Gogo Grandparents (2023 - 2024)
Quality Analyst
Call Listening & Call Monitoring
Providing actionable feed back to operation
Monitoring Trends to assist agent performance
Island Experience LLC. (2024 - 2026)
Executive Assistant
Communication and correspondence
Document Management
Calendar Management
Administrative Support
Contact this candidate