CTO Program Director, Enterprise Portfolio Operations

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AUSEM ABDEL-LATIF QADDOURA

Frisco, TX ***** - US Citizen - 469-***-**** - ********************@*******.*** - https://www.linkedin.com/in/ausemqaddoura SUMMARY

CTO - Program Director - Enterprise Portfolio Operations Exec, $500M+ Portfolio, $310M PMO OS Built from Scratch

$100M+ CapEx 8% Under Budget, $9M Avoidance, $82M M&A Savings. Lean Transformation with 15+ years building Governance and Operating Models from inception for 200+ members across 5 time zones. Built PMO, RACI, QBR, P&L, OKR, Planning-to-Transition, 10-week PI Planning with Scrum and Portfolio Kanban in EPPM, Jira Align. Expertise in SAFe, EVM, RAID, WSJF, ISO 22301, ISO 27001, ISO 31000, BCM, DR, Zero-Downtime Azure Migration, Power BI and OKR dashboards. Delivered 99.999% uptime, 98% on-time, 30-slide QBR to 1-page decision system. WORK EXPERIENCE

Sr Program Director Exec, Enterprise Portfolio - 2M Solutions Technology Group - Grand Prairie, TX, 08/2023 - Present

• Established comprehensive Governance and Operating Model from inception for a $310M portfolio of 75+ FTEs, integrating PMO, RACI, QBR, P&L, OKR frameworks aligned with Supply Chain, Design, Implementation, best practices and ISO standards.

• Resolved critical capacity clashes across $310M portfolio by architecting Planning-to-Transition model using EVM variance analysis (CV, SV), leading 10-week PI Planning with Scrum and Portfolio Kanban in EPPM, restoring predictability from 62% to 96%.

• Directed $100M+ capital portfolio (BAC $100M+) trending 4% over budget, 18% idle bench. Rebalanced CapEx and OpEx tracking PV, EV, AC in Jira Align, EPPM, recalibrated forecasts. Delivered 8% under budget, $9M cost avoidance.

• Orchestrated QBRs, steering committees, and executive reviews leveraging RAID, EVM (CPI, SPI), EPPM, and Jira Align, transforming QBR from 30-slide presentation to 1-page decision system highlighting portfolio health, financial OKRs, CPI, SPI trends, risks, and next steps.

Sr. Director, Operations and Enterprise Portfolio - Active Intelligence PLM - Mobileum - Southlake, TX, 06/2022 - 08/2023

• Following the acquisition of Mobileum by H.I.G., revitalized the Product Lifecycle Management (PLM) process from ideation to launch, implementing 12 policies, 18 templates, and RACI matrices for each gate; consolidated 8 ARTs into a unified workflow and secured $310M in capability pools, resolving all orphaned projects.

• Mitigated the absence of a unified pipeline and risk visibility by constructing a comprehensive portfolio view in Jira Align, incorporating WSJF and Portfolio Kanban on Jira and Databricks Lakehouse, which enhanced stakeholder confidence from a rating of 3.8 to 4.4.

• Took charge of the P&L, addressing a 31% revenue leakage and 68% utilization rate. Realigned Scrum teams to value streams and transitioned interrupts to Kanban, successfully reducing leakage by 31% and increasing resource utilization to 92%.

• Championed Go-to-Market (GTM) best practices in collaboration with Finance, Product, Operations, Supply Chain, and Legal teams, engaging key stakeholders like AT&T and Rakuten through weekly syncs and monthly QBRs, which boosted adoption rates by 22%.

Program Director, Enterprise Systems and Transformation, Exec Ops Lead - Openet - Plano, TX, 12/2020 - 12/2021

• Modernized and safeguarded failing BSS billing stack (Billing, Fraud, Revenue Assurance, Policy and CRM) nearing outage; led end-to-end migration to Azure, synchronizing servicing, payments, and dealer operations.

• Achieved a zero-downtime cutover with 90 days of stable operations and no major incidents: Developed production support runbooks and a robust Hypercare handover process, reducing the Mean-Time-To-Fix (MTTF) by 30%.

• Spearheaded the Azure DevOps migration utilizing Terraform, ARM Bicep, Infrastructure as Code (IaC), and Blue Green deployment strategies with automated health checks, reducing provisioning time by 40% through automated pipelines and rollback capabilities.

• Standardized delivery processes within Jira Align, employing Scrum for feature development and Kanban for issue resolution, adhering to SAFe and EVM principles; improved planning accuracy by 35% and enhanced audit and compliance traceability.

• Engineered a CI and CD pipeline in GitHub Actions incorporating automated tests, security scans, and rollback mechanisms via DevSecOps, decreasing release time from two days to two hours and reducing defects by 40% while maintaining stringent audit and compliance controls.

• Provided direct executive visibility to C-level stakeholders through QBRs, Power BI, and OKRs, KPIs trend analysis with 5-Why root cause identification and automated triage, reduced status preparation time from days to real-time and effectively managed vendor SLAs and risk controls for servicing and payment platforms.

/Risk-BCM and Enterprise Ops, Data Centers Chief of Staff - Saudi Telecom Company - Riyadh, Saudi, 11/2014 - 08/2020

• Directed comprehensive Business Continuity Management (BCM) and Disaster Recovery (DR) practices across the enterprise and over 20 data centers, effectively mitigating the risk of national outages.

• Established the foundational Business Continuity framework aligned with ISO 22301, ISO 27001, and ISO 31000 standards utilizing FMEA, 5-Why, and DMAIC methodologies; the integrated teams achieved $82M in savings during the acquisition and merger integration of VIVA and Vodafone Egypt. 2

• Implemented resilience best practices through a dedicated portal featuring regular tests, drills, and updates, resulting in 99.999% uptime, 95% detection rates, a 40% reduction in Recovery Time Objectives (RTOs), a 20% reduction in Recovery Point Objectives (RPOs), and an overall 28% improvement in resilience.

• Managed capacity and demand forecasting practices using EPPM, Jira, and OKRs, KPIs dashboards for executive- level reporting; facilitated improved Time to Market and co-selling initiatives in Smartsheet for the introduction of new markets and products.

• Led the critical telecom infrastructure Business Continuity and Disaster Recovery program to eliminate national outage risks. Teams developed and maintained recovery plans, continuously tested and updated to meet Business Impact Analysis (BIA) RPOs, RTOs, and Maximum Tolerable Downtimes (MTDs), ensuring zero national outages. Program Director, Cloud Market Entry and Owner - Huawei - Shenzhen, China / Riyadh, Saudi, 05/2012 - 11/2014

• Turned around failing $217M Telecom Core program (200 FTEs, over budget, no cost governance) via P&L control and EVM forecasting (EAC, ETC, VAC, TCPI); restructured to investment buckets and capability pools, delivered

$17.5M savings (VAC +$17.5M, 8% under, TCPI 0.95) at 98% on-time.

• Developed Interface Transparency Control Charts, providing C-level executives with critical trade-off visibility and sustaining 98% on-time delivery; documented processes under ISO 9000 standards, enabling approximately 10% faster market entry for Atheeb and Zain Telco Providers in Saudi.

• Created market entry roadmaps for Atheeb and Zain in Saudi Arabia utilizing Tableau, conducted vendor selection through QFD and RPN, and established joint partner alliances in Smartsheet; introduced and implemented a formal Change Management Process.

• Defined program goals aligned with strategic objectives, managed end-to-end program planning (templates, processes), applied change, risk and resource management, ensured legal and policy adherence, and kept senior management informed through detailed reports.

• Held sole responsibility for full telecom infrastructure market entry, encompassing planning, funding, design, vendor selection, Service Level Agreements (SLAs), governance, joint partner alliances, and governance applied to Outside Plant (OSP) implementations and construction partners. Senior Design and Leadership Roles, Ericsson / Lucent / Nortel - Richardson, TX - Marlborough, MA, 02/1988 - 05/2012

• Managed GSM-2G core deployments across the US, Canada, and Mexico, achieving 98% on-time delivery through rigorous gateway reviews and lifecycle management from proposal to design, testing, and quality control release.

• Instituted a GSM implementation proposal framework that enhanced efficiency by 30% through standardized guidance and templates; spearheaded VoIP softswitch transformations, executing zero-disruption cutovers while maintaining high levels of customer satisfaction.

EDUCATION and CERTIFICATIONS

B.S. Electrical Engineering - Wichita State University - Wichita, KS - 05/1989

• PMP, Project Management Professional, PMI #4031374 - Valid through Jan 2028

• Scrum Master Accredited Certification - 266***********

• Six Sigma Black Belt - 859***********

• ITIL Foundation ISO 9000, ISO 22301, ISO 27001, ISO 27005 SKILLS

Enterprise Governance and PMO: Built PMO OS from scratch for $310M portfolio, RACI, QBR, P&L, OKR, stage gate lean gates, EPPM, Jira Align, EVM including PV, EV, AC, BAC, CV, SV, CPI, SPI, EAC, ETC, VAC, TCPI, RAID expertise (Risks, Assumptions, Issues, Dependencies driving QBR decisions), investment buckets, capability pools, Power BI, Tableau

Lean and OpEx Leadership: Hoshin Kanri X matrix, bowler, Catchball, VSM current and future, Kaizen, A3, DMAIC, DMADV, standard work, leader standard work, visual management, daily management, 5S, Poka yoke, Pareto, value stream mapping

Resilience and Transformation: Business Continuity Management (BCM) and Disaster Recovery (DR) Management, ISO 22301, ISO 27001, ISO 31000, ISO 9000, FMEA, 5 Why, fishbone, SIPOC, VOC, CTQ, QFD, MSA, control charts UCL, LCL, zero downtime, Azure DevOps, Terraform IaC, CI and CD, blue green deployment, Hypercare Leadership and Culture: Built Champion Network and coached 200 people across 5 time zones, Train the Trainer, Gemba walks, daily huddles, Kamishibai boards, no blame culture, cross functional facilitation, change enablement, and organizational readiness

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