Administrative Customer Service & Escrow Assistant

Patricia A. Kresnik

813-***-**** Surprise, AZ ******@*******.***

SUMMARY

Accomplished professional with extensive experience in real estate transactions including escrow title processing, and loan origination. Proven ability to manage closings, clear title issues, prepare documentation and disburse funds accurately. Possesses strong customer service skills, adept at assisting homeowners with inquiries and payment arrangements. Brings a background in office management and establishing strategic partnerships. Ready to contribute to operational efficiency and client satisfaction.

WORK EXPERIENCE

Administrative Assistant, 360 Community Management, Phoenix, AZ

05/2025 – 05/2026

Assisted homeowners with inquiries regarding accounts, community guidelines, and the submission process for architectural requests.

Issued 30-day demand notices and facilitated payment arrangements for homeowners to resolve outstanding balances.

Managed the posting of payments and maintained the calendar for clubhouse rental bookings and associated payments.

Administrative Assistant, Associa Gulf Coast, Sarasota, FL

03/2023 – 03/2025

Supported portfolio Community Association Managers with essential daily operational tasks.

Provided customer service to individual homeowners, addressing account-related questions and general inquiries about community regulations.

Generated and issued violation letters for non-compliance.

Processed architectural review requests submitted by homeowners.

Ensured and maintained vendor compliance with established requirements.

Dispatched annual and budget meeting notices to homeowners in accordance with governing documents and relevant state statutes.

Escrow Officer, Properties Title, LLC, Lakewood Ranch, FL

09/2022 – 01/2023

Managed the opening, processing, and closing of real estate purchase transactions.

Executed title clearance procedures to ensure clear title transfer.

Prepared comprehensive closing documentation for all parties.

Oversaw the disbursement of funds according to closing instructions.

Branch Manager, Senior Escrow Officer, Sunbelt Title Agency, Sarasota, FL

11/2005 – 11/2020

Directed the end-to-end processing of real estate closing transactions, including title issue resolution, document preparation, lender file balancing, execution of closing documents, and submission for recording.

Played a key role in retaining client business through effective relationship management with partner realtors.

Facilitated the establishment of a joint venture partnership, serving as the in-house title agent for a local real estate company.

Owner/Operator, Omaha Mortgage Corporation, La Vista, NE

08/2000 – 11/2005

Managed the processing and closing of VA, FHA, and Conventional first and second residential home loans.

Administered all accounts receivable and payable, payroll functions, and general office management.

EDUCATION

Rancocas Valley Regional High School, Graduate, Mt. Holly, NJ

06/1971 – 06/1975

San Diego Community College, Escrow/Real Estate principles, law and finance courses, San Diego, CA

01/1977 – 01/1978

Southwestern College, Escrow/Real Estate principles, law and finance courses, San Diego, CA

01/1977 – 01/1979

References available upon request.

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