Operations & Administrative Support Specialist

Jacquetta Martin

Baton Rouge, Louisiana 225-***-**** *******************@*****.***

Professional Summary

Detail-oriented and reliable professional with a background in operations support, customer service, and facility services. Holds an Associate degree in Business Management and brings strong organizational, problem-solving, and team collaboration skills. Experienced in maintaining efficient environments, supporting daily operations, and delivering quality service. Seeking to transition into an entry-level business, administrative support, or operations role.

Education

University of Phoenix — Associate of Business Management (2025)

North Texas Job Corps — GED

Broadmoor High School — Attended

Professional Experience

Our Lady of the Lake Children’s Hospital — Housekeeper

Mar 2026 – Present

Maintain high sanitation and cleanliness standards in patient care areas

Follow strict safety, infection control, and compliance procedures

Manage time efficiently to complete assignments in a fast-paced healthcare environment

Support overall hospital operations by ensuring a clean and safe environment for patients and staff

State of Louisiana – Southern University — Custodian

Feb 2024 – Mar 2026

Maintained campus facilities to ensure a safe and professional environment

Managed daily workload and prioritized tasks effectively

Reported maintenance and safety concerns promptly

Demonstrated reliability and attention to detail

Walmart — Cashier

Aug 2022 – Nov 2023

Processed transactions accurately and efficiently

Delivered customer service and resolved basic issues

Alorica — Customer Service Advisor

Apr 2021 – June 2022

Teleperformance — Customer Service Advisor

Aug 2020 – Apr 2021

Handled customer inquiries and resolved issues

Maintained professionalism in high-volume environments

Belle of Baton Rouge Casino — Banker

Feb 2012 – Feb 2020

Managed cash transactions with accuracy and accountability

Delivered high-level customer service in a fast-paced setting

Maintained compliance with financial procedures

Lucy’s Daycare — Teacher

Mar 2009 – May 2011

Convergys — Customer Service Representative*

Apr 2007 – May 2009

Mar 2002 – Apr 2005

Tracer Security — Security Guard

Jun 2005 – Mar 2007

Just for Feet — Sales Associate

Oct 1999 – Feb 2002

Core Skills

Operations Support & Workflow Efficiency

Customer Service & Communication

Time Management & Organization

Problem Solving & Attention to Detail

Microsoft Office (Word, Excel, Outlook)

Team Collaboration & Reliability

Compliance & Safety Procedures

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