Customer Support & Property Management Professional
Resume:
DANA WEATHERFORD
SKILLS:
OFFICE MANAGEMENT - Book Keeping, Data Base Management, Collections, Employee Management. Client and Contract Management. CLIENT SUPPORT - Certified LD(ITI) Operator, Certified Client Phone Support, Quality Assurance, Software Application Support and Training. Virtual Support, Client resolutions, Sales Tracking, Product Research and Support COMPUTER SKILLS - Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, Database Creation and Maintenance, Quicken, Quickbooks, FreshBooks, and MLS System PROPERTY MANAGEMENT - Management of MLS listings, Appraisal/Inspection of Properties, Vacation Property Management/Client Reporting, Contractor Review and Supervision. Management of crews to handle Housekeeping, Landscaping, Concrete Work, Tile, Plumbing, Electrical, A/C and over all needs of property. Proficient with Evolve software. - MEDICAL - Front/Back Office. Patient examining, assisting physician with patient exams and minor procedures.
UNITED CUSTOMER SERVICE 01/22 - Present
PO BOX 776, Breckenridge, TX 76424 Virtual Customer Service Self Contracted Position
Self contracted position supporting various companies, working remotely. This position entails a high level of customer support and communications via e-mail, phone, chat and virtual applications. DOOR DASH DELIVERY DRIVER 08/21 - Present
1135 Scenic Drive, Granbury, TX 76048 Food/Grocery Delivery Driver Supervisor: Door Dash App
Responsible for food/grocery/alcohol deliveries from merchants to customers. Handeling communications with merchants, customers and the Door Dash platform and resolving any disputes. QUALITY INN AND SUITES 02/21 - 10/21
1135 Scenic Drive, Granbury, TX 76048 Front Desk Manager Supervisor: DV
Managed all aspects of the ront desk to include scheduling, inspections and supervision of all employees. Responsible for reporting and ansewring of all reviews. Responsible for interviewing appropriate candidates for employment and also discplinary action, as needed. Handeled corporate accounts and any compaints of guests. Laid off due to pandemic.
UNITED PROPERTY SERVICES /THE HOUSE KEEPERS 1995 - 2021 13822 Doubloon, Corpus Christi, TX 78418 Owner/Worker Owner/Manager/Worker
Providing property services to realtors, property owner associations, property conservation companies, commercial tenants, individuals, rental management companies, hotel and back up support for house keepers. Providing all aspects of property management to include: client communication/services, accounting, grounds 1
keeping/maintenance, property listings and construction needs. US ONSITE 12/2013 - 04/2014
9708 SPID, Suite 101, Corpus Christi, TX 78418 Supervisor: Rob Office Manager/Technician 361-***-****
Restructured office. Handled client communications and provided Drug and Alcohol Testing 24/7.
ADVANCED TESTING/ADVANCED RECRUITING O1/2008 -12/2013 726 Blue Bonnet Drive, Granbury, TX 76048 Owner/Technician Drug/Alcohol Technician - Owner 817-***-****
Owner/Technician of a Drug and Alcohol testing facility. Provided On-Site DOT testing for randoms, required quarterly testing, pre- employment and post accidents. Services included DNA Testing, pregnancy testing, breath alcohol, instant and lab based testing. Provided employment recruiting service for companies. The service included resume screening, back ground/reference checks, drug and alcohol testing and interviews.
COMANCHE PEAK NUCLEAR POWER PLANT 2/2007 - 1/2009
6322 FM 56, Glen Rose, TX 76043 Supervisor: Julie
Janitorial-Promoted to Exec. Admin 254-***-****
Job responsibilities, for 3 months, included detailed cleaning of facilities, to include secured areas and light maintenance. Promoted to Radiology Protection Department as Administrative Executive. Responsible for scanning of secured mapping documents into internal system, ordering of supplies and daily updating of safety/security protocols. Promoted to Executive Admin. Reporting to Plant Manager. Duties included minute meetings for daily meetings with Plant Manager and Engineers, daily updating of all safety protocols (in all departments of plant) and notification of all safety events.
TX WORKFORCE COMMISSION 06/2007 -12/2007
919 US 377, Granbury, TX 76048 Supervisor: Vince
TANIF Manager - Temp. Position 817-***-****
Responsible for managing client TANIF/Food Stamp cases and assisting the public with employment search efforts.
ANALYZING SOLUTIONS 01/2005 - 6/2007
3529 Contrary Creek Road, Granbury, TX 76048 Supervisor: Mike Office Manager/Drug & Alcohol Technician 682-***-**** Maintained client database, accounting, all
testing to include On-Site, Randoms, Post Accident. Direct interaction with clients. compliancy.
VERTEX COMPUTER SOFTWARE 01/1998 - 1/2004
1716 Edge Hill, Benbrook, TX 76042 Supervisor: Phil Database Manager/Technical Support 903-***-****
Primary contact for Blockbuster Video franchise clients. Duties included software support, technical problem solving and new client training 2
Managed numerous client databases, processed and delivered daily/weekly reports. Advised clients on use of reports to benefit their company, protect assets and receive a better return on investment(ROI). Responsible for managing client conferences, analyzing of software applications and assuring client satisfaction.
CDS ELECTRICAL CONTRACTORS 01/96 - 11/2004
3602 Broken Bow, Granbury, TX 76048 Supervisor: Craig Office Manager/Electrical Technician 817-***-****
Duties included job tracking, invoicing, accounts receivable/payable, payroll, quarterly taxes, collections and job site inspections. Supervised 9 employees and sub-contractors. Installed electrical receptacles/switches and assisted with roping in of residential homes and commercial buildings.
ALVEY APPRAISAL/PROPERTY SERVICES 12/97 - 11/2013
1127 Dove Hollow Drive, Granbury, TX 76048 Supervisor: Mike Manager/Inspector 817-***-****
Coordination and management of contractor services. Book keeping and maintenance of residential rentals and homes listed on the market. Provided weekly home inspections and reports to include flood maps, tax data and comparable sales. Maintained listing on MLS system. WILLIAM H. BRADY JR. AND ASSOC. 07/1995 - 2/1997
301 S. Morgan, Granbury, TX 76048 Supervisor: Bill Office Manager/Appraiser Trainee 817-***-****
Responsible for residential and commercial appraisal/property inspections, data research to include: comparable sales, flood maps and tax data. Utilized Apex Real Estate application software and MLS system. Submitted weekly reports to chief appraiser, managed weekly staff meetings, handled all collection activity, accounting, audits and appraisal deliveries. Managed all aspects of the office. VERTEX COMPUTER SOFTWARE
08/1993-06/1995
5512 FM 2947, Greenville, TX 75402 Supervisor: Phil Administrative Assistant/Software Q&A 903-***-**** Responsible for all aspects of office management and testing of software for quality assurance.
ALBA'S GARMENT WORKS
2894 Bunsen Ave #E, Ventura, CA 93003 11/1992 - 08/1993 Office/Site Manager/Quality Assurance Inspector Supervisor: Alba Set up and maintained office system to include payroll(23 employees) 903-***-**** general ledger, A/P, A/R and collections. Produced manufacturing production and status reports. Responsible for order tracking and client interface.
LEROY ANDREWS ARCHICTECTS 06/1991 - 11/1992
2319 Alameda Street #2A, Ventura, CA 93003 Supervisor: Leroy 3
Office Manager/Book Keeper 805-***-****
Full chargeBook Keeper. Responsible for accounts payable/receivabel and all ledger posting. Responsible for management of all contracts. Duties included building management for eleven tenants. Concierge services were provided for tenants to include secretarial services and transportation. DR. SAMUEL GLADNEY 03/1990 - 06/1991
1001 W. Soutlake Blvd., Southlake, TX 72096 Supervisor: Dr. Gladney
Front/Back Office Medical Assistant
Reported/worked directly with physician. Responsible for all client interaction, patient data/filing, patient data input, vitals, administering of prescribed medication and assisted physician with examinations and minor procedures.
DALLAS ALLERGY CLINIC 06/1989 - 01/1990
5499 Glen Lakes Dr., Suite 100, Dallas, TX 75231 Supervisor: Kim Front/Back Office Medical Assistant
Patient interaction, reporting/filing. Responsible for testing all scope of allergies and administering allergy injections.
EDUCATION AND CERTIFICATION
Rockwall High School 1985 - 1989
Tarrant County Junior College (TCJC) 1990 - 1991
Ventura Junior College (VCJC) 1992 - 1993
Uniform Standards of Professional Appraisal Practice (US PAP) Certified Long Distance Operator (ITI) Irving, TX
Certified Medical Assistant PCI Health Training Institute, Dallas, TX Certified in Injury Prevention
Certified Breath Alcohol Technician (BAT)
DOT (Department of Transportation) Certified Drug Testing Technician TWIC Card holder
HOSPITALITY EXPERIENCE:
Hotesl/Motels to include:
Quality Inn Suites – Granbury, TX Supervisor: DV
Marriott - Northlake, TX
Best Western - Granbury, TX
LaQuinta - Granbury, TX
Hawthorne Suites - NPID Corpus Christi, TX. Supervisor: Edna & Kuren Holiday Inn - NPID Corpus Christi, TX Supervisor: Kuren & Joe Motel 6 - Corpus Christi, TX Supervisor: Margo Hall 4
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