Customer Service and Operations Supervisor
Resume:
Miracle Ryland
Miami, FL **********@*****.*** phone
SUMMARY
Results-driven customer service and operations professional with 7+ years of experience handling customer concerns, escalated issues, financial transactions, account resolution, and time-sensitive requests in fast-paced environments. Experienced in communicating with customers, analyzing account information, resolving complex issues, maintaining accurate documentation, and collaborating with teams to improve operational efficiency. Known for remaining calm under pressure, exercising sound judgment, and providing professional solutions to challenging situations. Seeking to bring strong communication, problem-solving, and operational coordination skills to a Dispatch & Escalations Supervisor position.
EDUCATION
Post University Waterbury, Connecticut
Health Administration 2015 – 2018
EXPERIENCE
Bank Deposits Associate October 2025 – Present
Ally Financial Miami Lakes, FL
• Process customer bank deposits accurately while following established procedures and regulatory requirements.
• Investigate and resolve customer inquiries involving deposits, transactions, and account-related concerns.
• Maintain detailed records and documentation to support accurate processing and issue resolution.
• Conduct daily deposit reconciliations and identify discrepancies requiring additional review.
• Collaborate with team members to resolve operational issues and maintain efficient workflow.
• Prioritize multiple time-sensitive requests while maintaining accuracy and attention to detail.
• Communicate professionally with customers and internal teams to provide clear information and appropriate resolutions.
• Follow company policies and procedures when handling sensitive financial information. Patient Advocate Specialist October 2021 – January 2025 Sunshine Health Lakeland, FL
• Served as a primary liaison between patients, healthcare providers, and internal teams to resolve concerns and facilitate communication.
• Managed sensitive and sometimes escalated customer situations while maintaining professionalism and empathy.
• Investigated customer concerns and coordinated with appropriate departments to identify solutions.
• Assisted customers in navigating complex processes and accessing necessary services.
• Communicated time-sensitive information clearly and accurately to customers and healthcare partners.
• Documented customer interactions, concerns, and resolutions to maintain accurate records.
• Advocated for customer needs while balancing company policies, procedures, and available resources.
• Worked effectively in a fast-paced environment while managing multiple customer needs simultaneously. Debt Collections Specialist 2019 – 2024
Primo Water of America Lakeland, FL
• Managed high-volume customer accounts and worked directly with customers to resolve outstanding balances and account concerns.
• Analyzed account information to determine appropriate resolution strategies.
• Handled difficult and escalated customer conversations while maintaining professionalism and control of the interaction.
• Negotiated payment solutions and communicated account information clearly to customers.
• Maintained accurate account documentation and followed applicable policies and regulations.
• Used problem-solving and judgment to determine appropriate next steps for complex customer situations.
• Built positive customer relationships while working toward timely and effective resolutions. TECHNICAL SKILLS
Escalation Management
Customer Service Leadership
Dispatch & Operational Coordination
Issue Resolution
Conflict Resolution
Team Collaboration
Time-Sensitive Decision Making
Customer Communication
Problem Solving
Account & Case Management
Documentation & Recordkeeping
Compliance & Policy Adherence
Quality & Accuracy
Process Improvement
High-Volume Work Environments
Financial Transaction Processing
LANGUAGES
English
ADDITIONAL STRENGTHS
Professional and confident communication Calm and composed during escalated situations Strong attention to detail Dependable and punctual Comfortable handling confidential information Able to prioritize competing tasks Strong customer-focused mindset Adaptable to changing priorities and fast-paced operations
Contact this candidate