Twenty years in Security Supervising

Beatrice Pruitt

A **-year veteran seeking employment

Griffin, GA 30224 +1-662-***-**** **.********@*****.*** Professional summary

Energetic professional with extensive experience in customer service, training, and team supervision. Demonstrated success as an Unemployment Claims Specialist, improving customer satisfaction and upsell rates, and as a Security Site Supervisor, leading and training officers. Skilled in process optimization, client coaching, and cross-functional collaboration, with a strong commitment to delivering results and supporting team advancement. Willing to relocate to: Griffin, GA - McDonough, GA Authorized to work in the US for any employer

Work experience

Unemployment Claims Specialist

Georgia Department of Labor Griffin, GA

January 2025 to April 2026

• Resolved customer inquiries and issues in a timely and professional manner, improving satisfaction ratings

• Developed strong relationships with key customers, resulting in increased repeat business

• Provided product knowledge and recommendations to customers, leading to an XX% increase in upsells

• Collaborated with cross-functional teams to address customer concerns and improve overall experience

• Implemented a new feedback system that resulted in an XX% improvement in customer satisfaction ratings

• Assisted customers with account setup, troubleshooting, and billing inquiries, reducing resolution time

• Maintained accurate records of all customer interactions using CRM software, ensuring data integrity

• Identified opportunities for process improvements and made recommendations to management, streamlining workflows

• Participated in regular training sessions to stay updated on product features and industry trends

• Handled escalated customer complaints with empathy and professionalism, achieving a XX% resolution rate within the first contact

• Conducted follow-up calls or emails after resolving issues to ensure customer satisfaction was maintained

• Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner

• Collaborated with cross-functional teams to resolve client issues, escalating complex cases when necessary to ensure prompt resolution

• Developed and implemented effective strategies for upselling products and services, resulting in an increase in revenue by XX%

• Identified opportunities for process optimization within the client service department, leading initiatives that improved efficiency by XX%

• Provided personalized career coaching and guidance to individuals seeking employment, increasing client placement rates

• Assisted clients in identifying their strengths, skills, and interests to develop effective job search strategies

• Conducted mock interviews to help clients improve their interview skills and boost confidence

• Created customized resumes and cover letters tailored to each client's specific industry and job goals

• Offered guidance on networking techniques, including leveraging social media platforms for professional connections

• Developed workshops and training sessions on topics such as resume writing, interview preparation, and job search strategies

• Collaborated with clients to set realistic career goals and create action plans for achieving them

• Provided support in navigating online job boards, company websites, and other resources for finding employment opportunities

• Guided clients through the process of researching potential employers and preparing for informational interviews

• Assessed transferable skills of clients looking to change careers or industries, providing recommendations on how to market themselves effectively

• Helped individuals overcome barriers to employment by offering resources for further education or skill development programs

• Assisted clients with knowledge and training needed to perform in the job world, increasing job readiness

• Provided knowledge and recommendations to customers, leading to a 100% increase in upsells Security Site Supervisor

Barton Allied Universal Fort Wayne, IN

April 1987 to January 2025

• Supervised a team of security officers, delegating tasks and positioning staff to ensure optimal coverage

• Trained all officers and shift supervisors, enhancing team competency and readiness for advancement

• Provided risk assessment and support for scheduling, improving operational efficiency

• Flexed roles as needed to maintain site security and address staffing gaps

• Supported ongoing training initiatives to promote officer development and advancement opportunities Education

Business ((Bachelor's degree))

Purdue Fort Wayne Fort Wayne, IN

Human Resource Management (Bachelor's degree)

Southside high school Southside High School Fortwayne Indiana May 1988 to May 1990

Southside high school (high school diploma)

Southside High School Fortwayne Indiana

May 1987 to May 1989

Skills

Desktop applications Home health - Home health experience (More than 20 years) Shipping Receiving Insurance sales Kitchen experience Assembly First aid and CPR Meal preparation Crisis intervention Data science Working with incarcerated individuals Cooking Inspection tools Data entry Lean manufacturing Care facility administration Client relationship development Cashiering Customer complaint resolution Risk management compliance audits Dispatching Business Development Patient care Hospice care Accident investigations Typing Threat assessment Security escort duties Physical access control management Merchandising Stakeholder relationship building Physical security Crowd control CPR Business operations Confined space entry safety procedures Hospitality Shift management Insurance regulation fast learner Management Basic firearms training Microsoft Powerpoint Picker Packer Cross-functional communication Warehouse experience Windows Leadership Succession planning Team management Financial Report Writing Business Analysis Communication skills Relationship Management Achieving sales targets Manufacturing Student supervision Custodial experience EHS Asset Protection Material handling equipment operation Leadership Experience Workforce management Heavy lifting Physical security incident response Data center experience Process Improvement B2B sales Front desk Workplace dispute resolution Senior leadership Writing skills Quality assurance Profit & loss Task prioritization Training employees on security practices Purchasing SAP De-escalation techniques Addiction counseling Managing logistics operations teams Research Social work Operations management Event Planning CCTV Warehouse management system Teaching Sales Restaurant Management Payroll record maintenance Retail sales Computer literacy Working with people with disabilities Routine inspections Client communication Efficiency improvement Establishing disaster recovery processes Sales management Grocery store Emergency procedures Machine Operator Operational budget management Computer Networking Two-way radio communication Loyalty Safe work practices Physical security incident reporting Schedule management Maintaining patient confidentiality Administrative Experience Fire alarm sales RN experience Order fulfillment Security - Security experience (More than 20 years) Microsoft Teams Retail store loss prevention experience Project Scheduling Warehouse distribution Janitorial experience Organizational skills Manager experience Clerical experience Budgeting Microsoft 365 support Managing physical security teams Working with students Team leadership Team supervision Manufacturing facility LIHTC Environmental law compliance support experience Staff training Food service Training Time management Loss prevention investigations CCTV system operation (AV) Negotiation Marketing Home care Packaging Retail sales transactions Warehouse Associate Suspicious activity investigations Resident's rights Experience with individuals with mental health conditions Executive protection procedures Physical security incident investigation Driving Door-to-door Production Planning Achieving HIPAA compliance Manufacturing company experience Correctional policy compliance Team development Payroll Recruiting Personal assistant experience Working with seniors Mock interview facilitation Customer relationship building Mobile devices Customer engagement Workforce training program development Report writing Teamwork Medicare Computer skills Physical security emergency response Pricing Kitchen management Staff supervision Surveillance operations Employment & labor law Personal protective equipment (PPE) use Conflict management Contingency planning Microsoft Access Territory management Cash handling Patient monitoring Delegation Industrial equipment Quality control Product management Continuous improvement Fire alarm systems Safety audits for hazard identification Field service Construction industry experience Safety regulations Supervising experience POS systems Rescue operations Filing Crisis management Substance abuse Forecasting Logistics Basic math Patient interaction Climbing

Safety management experience within manufacturing industry Bathing assistance Security system monitoring (security system operation) Knife skills Customer communication CRM system proficiency Security system sales Productivity software Case management Teacher coaching Working with people with developmental disabilities OSHA Microsoft Word Customer relationship management Microsoft Excel Facility security systems Incident response Outside sales Special education Forklift Group home Warehouse management Infants NFPA 70E compliance Federal construction safety regulations Workers' compensation law Accounting Vital signs Conflict de-escalation Employee relationship building Disability services Social media management Property management Job board recruitment Working with individuals with neurodevelopmental disorders Restaurant experience Project coordination Theft investigations Customer service Loss prevention Taser Security shift handover procedures Conflict resolution in education Construction site experience Sports coaching Processing cash transactions Inventory Control Organizational budget management Human resources Equipment inventory management Requirements management Attention to detail Customer feedback analysis Investigations regulatory compliance Damage investigations Care plans Hazardous energy control SAP Warehouse Management Job search strategy development Cleaning First aid Phone communication Construction safety management Hazardous materials incident response Technical Proficiency Employment counseling School experience Account management Nannying Computer operation Wireless sales Behavioral health Microsoft Outlook Occupational safety risk assessments Hazmat Security team coordination Hotel experience Public relations Safety standards in production Sanitation Construction workplace safety regulations General Labor Assisting with digital banking services Meal assistance Workplace health and safety regulatory compliance Telephone systems Supply Chain management. and manufacturing Kronos Serving Interviewing Medical emergency response Databases Packing Office management - Office management experience (More than 20 years) OneSite Project management Safety management experience within construction industry Mentoring Consultative selling Alarm systems Access control systems Proper evidence handling Workplace violence investigations Experience with individuals with substance use disorders Regulatory compliance Production Management Order Puller Communication platforms Cross-functional collaboration Sales management systems proficiency Time & attendance systems CRM Software Coaching Hiring Professional ethics In-person customer service X-ray passenger screening servsafe certified Decision making Passenger pickup and drop-off Risk management Sage Medical terminology Health regulations in construction safety Home & community care English Patient observation Serving clients Video surveillance Patrolling Childcare Nursing IDS Project leadership Managing clients in a customer support role Incident management Hospitality Experience

Languages

English

Certifications and licenses

Administrative Assistant

OSHA 10-Hour Construction

March 2026 to Present

Radiology Certification

Driver's License

Armed Security License

Guard Card

Safe Quality Food Certification

ARRT Certification

February 2032

ServSafe

August 2014 to October 2028

ServSafe Manager

June 2020 to July 2027

First Aid Certification

February 2024 to February 2026

CPR Certification

January 2024 to January 2026

American Red Cross CPR Certification

Occupational Safety And Health Administration Outreach Training Program 30-Hour AED Certification

OC Certification

Certified Security Officer (CSO)

Firearms License

Loss Prevention Qualified

Associate Safety Professional

Food Handler Certification

Non-CDL Class C

Food Safety Certification

Contact this candidate