Facility and Operations Management Professional
Resume:
Narendra Kumar Jat
E-mail: ****************@*****.***
Cell No.-+91-797*******
Career Objective
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
Work Experience :-
Since January 2019 With Age Ventures of India As Centre Manager. A 350 Villa's and 600 plots of Prarambh Smartcity senior citizens living Township Bavla, Ahmedabad (Gujarat).
Responsibilities:
1. Vendors and Contractors Management:
Coordinat e wit h ext ernal v endors and cont ract ors for s erv ices s uch as Hous ekeeping, Garden, Securit y, Food and Bev erage and Maint enance.
Manage cont ract s, negot iat e rat es, and ens ure work is complet ed t o s at is fact ion.
Monit or t he performance of s erv ice prov iders and maint ain good working relat ions hips .
Housekeeping services : Daily hous ekeeping inv olv es es s ent ial, cons is t ent t as ks t o maint ain a clean and organized res idence v illas, s uch as making beds, was hing dis hes, wiping kit chen count ers, s weeping/v acuuming high-t raffic areas, and managing laundry and t ras h and roads common (Res t aurant, Clubhous e, Temples and Res ort s v illas ) area cleaning. Maint ain checklis t s of ev ery work. Security service : Daily Shift allot ment t ime morning and ev ening t ake briefing t o guards . Securit y encompas s es prot ect ing v illas and res ident s t hrough a combinat ion of phys ical pers onnel and t echnology, maint ain Regis t ers
(Res ident s / Vis it ors / Vendors / Mat erials / Workers / Vehicles ) for daily report ing. including 24/7 guard s erv ices, CCTV s urv eillance, acces s cont rol, and alarm s ys t ems and res pons ible guards, v is it or management and pat rolling t o prev ent t heft and int rus ion. Checking t he panic alarms ins t alled at each v illa. Garden service : Each v illa and large common gardens t o be maint ained by t eam. garden maint enance includes es s ent ial, daily t as ks like mowing, pruning, wat ering, weeding, and fert ilizing t o keep out door s paces healt hy and beaut iful. Key s erv ices include s oil improv ement, pes t cont rol, and profes s ional lands caping, wit h opt ions for regular maint enance or a one-t ime, complet e s erv ice.
Concierge service :
Errands and Shopping : Grocery s hopping, pres cript ion pick-ups, and Ot her neces s ary medicines and ot her errands s erv ices . Trans port at ion : Arranging t rans port at ion t o appoint ment s, s ocial ev ent s, or ot her out ings .
Home Maint enance: Light hous ekeeping, minor repairs, and yard work. Companions hip: Prov iding s ocial int eract ion, engaging in act iv it ies, and offering emot ional s upport .
Medical Appoint ment As s is t ance: Accompanying s eniors t o appoint ment s, t aking not es, and relaying informat ion t o family members . Technology Support : Helping s eniors wit h t echnology, s uch as s et t ing up mobile, TV, ot her dev ices or t roubles hoot ing is s ues . Financial and Adminis t rat iv e Tas ks : Bill payment s, mail management, and ot her paperwork.
Medical service : Daily Door s t ep v it als checkup, maint ain medical files, home nurs ing caret aker s erv ices, and s pecialized geriat ric care from prov iders like Medicare Home Care. Key s erv ices include phys iot herapy, 24/7 emergency res pons e, 24/7 ICU on wheels ambulance, lab t es t s, and as s is t ed daily liv ing. 2. Administrative Duties:
Maint ain accurat e records of leas es, maint enance s chedules, and repairs .
Prepare report s for owners regarding t he s t at us of t he es t at e, occupancy, and any is s ues t hat need at t ent ion.
Handle corres pondence and communicat ion wit h owners . 3. Property Maintenance and Operations:
Ov ers ee daily operat ions of t he propert y, including maint enance, lands caping, cleaning, and s ecurit y.
Coordinat e repairs, renov at ions, and general upkeep of t he es t at e.
Schedule regular ins pect ions and prev ent iv e maint enance for all propert y s ys t ems
(HVAC, plumbing, elect rical, et c.).
4. Sales: Lead generat ion (cold calling, pros pect ing), client meet ings, relat ions hip management, negot iat ion, clos ing deals, meet ing t arget s, handling HNI/corporat e client s .
5. Strategy: Analyze market t rends, ident ify t arget audiences, build broker/part ner net works, report on campaign effect iv enes s, Channel s ales leaders hip, s t rat egy dev elopment, s haping part ner ecos ys t ems, s enior leaders hip. 6. Residents Management:
Act as t he main point of cont act for res ident s, addres s ing inquiries and res olv ing is s ues prompt ly.
Enforce propert y rules and regulat ions t o ens ure a peaceful liv ing or working env ironment .
7. Financial Management:
Ov ers ee financial record-keeping, including t racking expens es, inv oices, and payment s .
Ens ure t imely payment of ut ilit y bills, t axes, and ot her propert y-relat ed expens es . 8. Resorts Villa :
There are 30 res ort v illas us ed as a gues t hous e. Which hav e t o be maint ained and kept ready for gues t s .
Which are for t he gues t s coming t o pre-wedding and wedding part y or any ot her funct ion.
Prov iding facilit ies t o incoming gues t s and keeping records . 9. Event Planning and Coordination :
Plan and coordinat e ev ent s or act iv it ies for res ident s or t enant s, s uch as s ocial gat herings, propert y meet ings, weddings /pre-wedding.
Celebrat e and out line v arious fes t iv als of Gujarat i and Indian cult ure wit h all res ident s and gues t s .
Ens ure ev ent s paces are maint ained and ready for us e and prov ide all facilit ies . 10. Emergency Response:
Be av ailable t o handle emergencies or urgent s it uat ions, s uch as repairs, s ecurit y is s ues, medical emergency or env ironment al hazards .
Maint ain an emergency cont act lis t and a clear prot ocol for handling cris es . Panic alarm check lis t and maint ain daily bas is .
Since June 2017 to January 2019 With 2nd Innings the Retirement Resort, Palsana, Surat as Assistant Hospitality Manager.
A 106 Flat s Apart ment s of 2nd Innings the Retirement Resort Pals ana, Surat .
Responsibility :
Sales & Marketing :
Channel s ales leaders hip, s t rat egy dev elopment, Lead generat ion (cold calling, pros pect ing), client meet ings, relat ions hip management, negot iat ion, clos ing deals, meet ing t arget s, handling HNI/corporat e client s .
Senior citizens Residents Management :
Act as t he main point of cont act for res ident s, addres s ing inquiries and res olv ing is s ues prompt ly.
Enforce propert y rules and regulat ions t o ens ure a peaceful liv ing or working env ironment .
Property Maintenance and Operations :
Ov ers ee daily operat ions of t he propert y, including maint enance, lands caping, apart ment s cleaning, and s ecurit y.
Coordinat e repairs, renov at ions, and general upkeep of t he es t at e.
Schedule regular ins pect ions and prev ent iv e maint enance for all propert y s ys t ems (HVAC, plumbing, elect rical, et c.).
Conduct Senior Citizens Activity :
Senior Cit izens well-being act iv it ies .
In premis e Clubhous e ev ery day morning t o ev ening
Organize different t ypes of games (Indoor/out door).
Morning yoga, Medit at ion and ot her act iv it ies .
Arrangement s of Senior cit izens healt h check up and healt h care camps .
Act iv it ies are arranged t o keep t he s enior cit izens bus y t hroughout t he day. Concierge service :
Errands and Shopping : Grocery s hopping, pres cript ion pick-ups, and Ot her neces s ary medicines and ot her errands s erv ices .
Trans port at ion : Arranging t rans port at ion t o appoint ment s, s ocial ev ent s, or ot her out ings .
Home Maint enance: Light hous ekeeping, minor repairs, and yard work.
Companions hip: Prov iding s ocial int eract ion, engaging in act iv it ies, and offering emot ional s upport .
Medical Appoint ment As s is t ance: Accompanying s eniors t o appoint ment s, t aking not es, and relaying informat ion t o family members .
Technology Support : Helping s eniors wit h t echnology, s uch as s et t ing up mobile, TV, ot her dev ices or t roubles hoot ing is s ues .
Financial and Adminis t rat iv e Tas ks : Bill payment s, mail management, and ot her paperwork.
Vendors Management :
Ident ifying and choos ing v endors bas ed on fact ors like price, quality, reliabilit y, and alignment wit h res ident s needs .
Since May 2015 to June 2017 with Shree Ganesha Caterers, Surat as Guesthouse In Charge.
A 80 Rooms Guesthouse of Vedanta Resources at Dariba, Rajsamand managed by Shree Ganesha Caterers.
Job Responsibility:
Overall Supervision of Guesthouse at Vedanta Resource’s Dariba, Rajsamand, Rajasthan.
Co-ordination with Company Administration Officer for day to day activities.
Managing day to day activities like, taking Room Booking, Room Allotment, Housekeeping, and Managing Food Arrangements for Company Guest.
Purchasing of Raw materials for Kitchen, Dining Room, Housekeeping for Shree Ganesha Caterers.
Monthly Inventory of company assets like Crockery, Cutlery, Utensils, Kitchen equipment, linen etc.
Timely arrangement of Breakfast, Lunch and Dinner for company guest.
Check-in checkout of Guest.
Weekly or Monthly report preparation and sending to surat office.
Taking guest feedback.
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight- see
Establish friendly relationships with regular hotel clients September 2013 to April 2015 with Mohanlal Sukhadia University, Udaipur as Asst. Programmer (on Contract).
Attending Call and resolve the quarries.
Data Entry in computer
Student Grievance related work
Helpline work
Checking of Mark sheet
OMR check
Checking of Form
Verifying of Mark sheet
Educational Qualifications
B.C.A. M.L.S.U. UDAIPUR July 2013 60.03%
Senior Secondary RBSE AJMER April 2009 65.23%
Secondary RBSE AJMER May 2006 51.00%
Computer Proficiency
MS Office (Word / Excel)
Operating Systems: Windows, Linux.
Programming Languages: & System Analyses Design
Database Management System
Web Technology & Internet Tools.
DTP & TALLY 09
Internet,
Hobbies and Interest
Playing Cricket and Volleyball.
Make friends and be in contact with them.
Listening to Music.
Strengths
Strong Determination and problem solving, Hard Working, Leadership Abilities, Strong Team work skills, Excellent technical knowledge, Personal Details
Father’s Name : Mr. Jagdish Chandra Jat
Permanent address : Village : Bool, Th : Bhupalsagar, District : Chittorgarh (Raj.) 312204
Language Known : Hindi, English, Gujarati
And Rajasthani.
Date of Birth : 30/04/1990
Marital status : Married
Sex : Male
Place: Narendra Kumar Jat.
Date:
Contact this candidate