Documentation Specialist & Technical Writer

Deidre Newkirk

240-***-**** **********@*******.***

SUMMARY

Documentation Specialist / Technical Writer with 20+ years of experience creating and maintaining user-facing and internal documentation for federal and commercial environments. Expertise includes writing and updating manuals, SOPs, process flows, and web content; collaborating with SMEs, developers, QA, and support teams; producing Section 508-compliant deliverables; and publishing in Word, PDF, and HTML. CLEARANCE: Public Trust

CORE SKILLS

• Documentation: user guides, manuals, SOPs, release notes, training materials, process flows, meeting minutes

• Publishing & tools: MS Word, Adobe Acrobat/PDF, HTML, SharePoint, Snagit, Visio; basic online help/legacy tools (FrameMaker/RoboHTML)

• Compliance & collaboration: Section 508/WCAG awareness, SME interviewing, version control, SDLC/ITIL documentation, QA/support alignment

• Notary Public Certified: Commission expires September 2030. EDUCATION

Associate's degree in Computer Science 1984

Strayer University Washington, DC

PROFESSIONAL TRAINING

• Section 508 Compliance Training – American Graphics Institute

• SharePoint 2013 (Authoring/Administration)

• LinkedIn Learning: HTML (multiple courses)

PROFESSIONAL EXPERIENCE

Technical Writer/Documentation Specialist 10/16 – 12/25 Bureau of Labor Statistics/SabreSystems, LLC

• Owned updates and submissions for the Data Collection Manual for the Consumer Price Index, used nationwide by Economic Assistants.

• Published deliverables across MS Word, PDF (Acrobat), and HTML; ensured consistent formatting and quality.

• Partnered with Quality and Customer Support teams to document procedures, guidance, and issue resolutions.

• Updated and maintained web content for the OFOCPI website; supported ongoing content revisions.

• Created and edited screenshots/graphics using Snagit; ensured Section 508 compliance for documents and web content.

• Conduct compliance reviews.

Technical Writer 01/16 – 05/16

NIH/Medical Science and Computing

• Created and submitted communication alerts and service updates for NIH stakeholders.

• Provided documentation support for Service Desk, SysOps, and Configuration Management teams.

• Maintained team content in SharePoint 2013 (authoring/administration). Business Systems Analyst/Technical Writer 10/14 – 12/15 DISA/Nisga'a Data Systems

• Analyzed technical requirements and SOW deliverables; translated inputs into clear project documentation.

240-***-**** Deidre Newkirk **********@*******.*** 2

• Developed project plans, milestones, and dependency tracking; captured and published meeting minutes.

• Documented cloud strategy and implementation artifacts (strategy plan, test plan, supporting documents).

• Collaborated with SMEs, architects, and mission owners to support cloud readiness and workload assessment documentation.

Software QA Specialist/Technical Writer 06/10 – 10/14 OPM/Dynanet Corporation

• Performed QA testing for OPM’s CVS application; created automated test scripts using Selenium and SilkTest.

• Captured, validated, and traced requirements; logged defects and work items to drive resolution.

• Authored and maintained core project documentation including test plans and system design documentation.

Produced online help content plus release notes/known issues for product deliveries. Technical Writer 11/09 –06/10

NetStar-1Government Services, Inc.

• Supported TAMIS (Total Ammunition Management Information System) documentation for Army stakeholders and field users.

• Created and updated user-facing documentation to support operations, training, and end-user adoption. Technical Proposal Writer 05/09 –09/09

Insight Global/Comtech

Supported proposal and technical documentation for secure tracking/messaging solutions and network services.

• Documentation support for Network Operations, Engineering Team, and Software Development

• Data gathering for RFPs and SOWs for submittal to include attending strategy meetings for RFP requirements.

• Analyze government RFIs, RFQs, and RFPs to determine proposal requirements.

• Work with proposal team and leadership to develop proposal strategy and write compliant proposals.

• Work with proposal and business development groups to develop proposal responses.

• Perform market research to gather customer information and competitive intelligence. Sr. Technical Writer 08/05 – 04/09

Pension Benefit Guaranty Corporation

Computer Sciences Corporation (Incumbent from BAE)

• Produced contractual documentation and monthly deliverables supporting the Service Level Agreement between CSC and PBGC.

• Authored ITIL process and procedure documentation (Incident, Change, Problem Management) plus end- user guides.

• Created SDLC documentation packages (project plans, requirements, communications, implementation, test plans, risk management).

• Documented SOPs for LAN/Help Desk teams; supported customer service application documentation and forms processes.

• Designed recurring reports using Crystal Reports XI/Crystal Enterprise; maintained COOP documentation updates.

EARLIER EXPERIENCE

• Sr. Technical Writer / Documentation Lead – U.S. Census Bureau (PEOPLECOM) 2005

• Information Developer – Descartes Systems Group 1998–2003

• Technical Writer – Information Systems & Services, Inc. 1997–1998

• Technical Writer – XDB Systems 1995–1997

• Technical Writer / Publications – IBM (COMSYS/Sykes Enterprises) 1988–1995 References available upon request

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