Remote Customer Service & Admin Support

SHONTAVIA ARMSTRONG

KEY SKILLS Customer Service Support

Inbound & Outbound Calls

Appointment Setting & Coordination

CRM & Data Entry

Data Entry & Claims Intake

Remote Support (Phone, Chat, Email)

Order Management & Invoicing

Medical Office Support

EDUCATION

Graduate- High School Diploma Sept 2000 - June 2004 Austin Community Academy High School

Chicago, IL

Medical Office Assistant Certification Sept 2004 - Oct 2005 College Of Office Technlogy (COT)

Chicago, IL

WORK

EXPERIENCE

BONITA’S CLEANING COMPANY - Remote Customer Service & Admin Support Apr 2009 - Sept 2011 Responded to client inquiries and scheduled cleaning services Assisted with inventory and service pricing updates Provided customer issue resolution and ensured satisfaction via remote and hybrid Coordinated communication between clients and cleaning staff to guarantee service quality Tracked service requests and updated customer information in company databases GRAPHIC HUSTLE LIFE - Customer Service Rep & Designer Dec 2011 - Dec 2023 Delivered remote customer support through phone, chat and email channels Processed orders, invoicing and payments accurately Scheduled appointments and coordinated client communications Created design content to improve customer understanding and product clarity Maintained detailed records of customer interactions and transactions for follow-up Collaborated with team members to ensure timely order fulfillment, customer satisfaction SUMMARY Experienced and dependable customer service professional with 20+ years of experience and nearly 2 years as a home care aide. Skilled in customer communication, CRM documentation, appointment scheduling, and order processing, with hands-on experience assisting clients with personal care, medication reminders, meal preparation, mobility support, light housekeeping, and emotional companionship. Proven ability to multitask, maintain accurate records, and adapt quickly to new technologies and remote work environments. Seeking a remote customer service role where empathy, efficiency, and attention to detail are valued. *********@*****.*** Ruskin, FL

Remote Ready Customer Support Appointment Setting Order Processing Call Center WILLIAMS SONOMA - Remote Customer Service Representative Oct 2025- May 2026 Specialized in placing orders, updating orders and processing cancellations with accuracy. Handled inbound calls only for orders, updates and general inquiries. Scheduled and coordinated appointments for team availability and follow-ups. Maintained clear documentation in company order-management systems. Maintained detailed records of customer interactions and transactions for follow-up Collaborated with team members to ensure timely order fulfillment, customer satisfaction HELP AT HOME -Home Care Aide Jan 2024 - Sept 2025

Assisting with personal hygiene and mobility

Providing medication reminders

Helping with meal preparation

Performing light housekeeping tasks

Providing emotional companionship

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