office assistant - data entry

CAROL MONTEMAYOR

**********@*****.*** 281-***-**** Houston, TX 77082

Experienced Office Assistant with 6+ years of utilizing my quality skills in customer service, data entry, communication and administative support. CAREER SUMMARY

Advantage Solutions - Houston, TX February 2026 - Current Club Demonstration Services - Costco

*Engage,interact with members to introduce new products

*Promote sales and meet sales goals

*Educate the features and benefits of products

*Provide friendly customer service, answer product questions

*Prepare, serve using safety guidelines

Macy's - Houston TX

Seasonal Associate - At Your Service October 2024 - January 2025

* Effectively serve guests with resolving issues, returns, online orders

* Create connections through sharing promotions, reward programs

* Process payments, balance cash register, verify online orders

* Handled recovery items, group by brands and department

* Answer phone calls, assist with customer inquiries

* Bilingual English/Spanish Support

Harris County Community Services Department - Houston, TX Compliance Coordinator / Project Monitor Contract March 2023 - Sept. 2024

*Responsible for drafting monthly disaster relief program compliance letters

*Performed heavy data entry with attention to detail

*Collect and track client documentation, input and update into databases

*Accurately enter sensitive and confidential information

*Communicate with clients via email, phone calls, in-person regarding questions or status updates to paperwork

* Perform quality checks on all documents before closing files

* Assit with general administrative duties, filing,data entry, document organization

* Bilingual English/Spanish Support

UniversalPegasus International - Houston, TX

Human Resource Assistant Contract April 2021 - August 2021

*Maintain physical and digital personnel files ensuring confidentiality

*Assist with onboarding process, welcome packets, collecting paperwork

*Track employee status- promotions, salary changes, terminations, new hires

* Respond to daily emails and help resolve issues in a timely matter

*Assist in data entry and record-keeping

*Collect required documentation for employment

UniversalPegasus International February 2016 - July 2021 Project Administrator

* Create new customer accounts

* Maintain and update project changes

* Coordinate with project manager to monitor project timelines

* Log expenses, travel and help process invoices

* Deliver materials, equipment to jobsites

* Communicate with field personnel via emails, phone calls or in person

* Organizing and overseeing construction projects

* Prepare materials for project presentations

* Assist with onboarding new employees

BakerRipley December 2021 - February 2022

Intake Specialist Temporary Assignment

*Friendly greeting by phone or in-person

*Assisting with intake forms / questionnaire

*Communicate with clients to gather information for processing

*Manage intake paperwork for review

*Assist managers with administrative duties, filing, copying, scanning documents SKILLS

Microsoft Office,(Word, Excel,Outlook, Access) - Concur/ Salesforce, AR/Sharepoint Customer Service Bilingual (English and Spanish) / Data Entry / Communication EDUCATION - Rice High School - Altair, TX - Graduate

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