Customer Service & Computer Science Intern

CURRICULUM VITAE

Jackson Maina

Date of Birth: * January 2007 Telephone: 011******* Email: **********@*****.*** PROFESSIONAL PROFILE

A disciplined, resilient and goal-oriented Computer Science student at Kenyatta University with a strong academic background and practical professional experience gained through an internship at Equity Bank. Proficient in computer applications, proactive, adaptable and capable of performing effectively under pressure. Possesses excellent communication, interpersonal and persuasive skills, with the ability to work independently and collaboratively within a team. Demonstrates a strong interest in technology, programming, web design and continuous professional development, with the ambition to contribute meaningfully to society through innovation and problem-solving.

EDUCATION

Kenyatta University

Bachelor of Science in Computer Science

Currently pursuing

Murang'a High School

2021 – 2024 KCSE Grade: A Points: 84

Baraka Primary School

2013 – 2020 KCPE Marks: 398

Trusted Hands Nursery School, Nakuru

2010 – 2012

PROFESSIONAL EXPERIENCE

Equity Bank, Nakuru Branch

Customer Service Intern

February 2025 – August 2025

• Supported daily customer service operations and administrative activities.

• Provided professional assistance to customers and maintained positive working relationships with colleagues.

• Developed and applied strong communication and interpersonal skills in a professional environment.

• Collaborated effectively with team members to support efficient service delivery.

• Gained practical exposure to banking operations, customer relations and workplace procedures.

• Demonstrated reliability, adaptability and the ability to perform effectively under pressure. Reason for Leaving: Completion of internship period. CORE COMPETENCIES

Computer literacy • Programming and coding • Web design • Communication and interpersonal skills • Persuasive communication • Customer service • Teamwork and collaboration • Problem-solving • Ability to work under pressure • Resilience and adaptability • Time management • Goal-oriented approach • Continuous learning LANGUAGES

English: Fluent Kiswahili: Fluent

INTERESTS

Coding and software development • Web design • Reading • Hiking • Technology and innovation HOBBIES

Football • Gaming • Hiking • Reading

PERSONAL ATTRIBUTES

Resilient and persistent • Capable of working effectively under pressure • Energetic and proactive • Goal-oriented • Strong communicator • Adaptable and eager to learn • Reliable and disciplined CAREER OBJECTIVE

To develop into a highly skilled technology professional and contribute as a proactive, innovative and productive member of society by applying technology, programming and problem-solving skills to create meaningful and effective solutions.

REFEREE

Charity Wandia

Customer Service

Equity Bank, Nakuru Branch

Telephone: +254-***-******

DECLARATION

I declare that the information provided in this curriculum vitae is true and accurate to the best of my knowledge. Signature: Date:

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