DHS/CBP Network & LMR Systems Technologist
Resume:
Luis J. Gonzalez
****.*.********.*@***.***.***
www.linkedin.com/in/luisgonzalez3
SECURITY CLEARANCE LEVEL: SINGLE SCOPE BACKGROUND INVESTIGATION (SSBI)
SKILLS
Preparing Government reports
Active Directory
ServiceNow, Remedy & Snow Land Mobile Radio Network Egis maps.
Create (Mops) Methods of procedure MPLS
Create (SOW) Statement of work.
Administrator for SolarWinds System/User Auditing Site planning
Manage cisco firewalls Upgrading Client Systems Visual Basic, Shell
Client Management Routers and Switches
Avaya Phone System Linux Database Management (AD, Excel, Access) Network design.
Microsoft Office Troubleshooting
Create (SOW) Statement of work.
Managing NOC operations
Standard Operating Procedure CCNA, Net+(Training)
Mobile Device Management Network Scanning
McAfee ePO Site survey
Education and Training
Everest University, Orlando South, FL
Associate of Computer Information Science, Graduated January 2014
PROFESSIONAL EXPERIENCE
IT Tech Direct: Department of Homeland Security 1900 Lakemont Avenue Orlando, FL 32803
System Technologist - Supervisor: Linford Coote Tel: 407-***-****
Hours per week: 40 02 2018 Present
Perform remote troubleshooting through proper diagnostic techniques and pertinent questions.
Support DHS/CBP mission through daily operations of LAN Mobile Radio.
Monitor Network performance (Availability, Utilization, Throughput and Latency).
Research, diagnose, troubleshoot identify solutions to resolve LMR and network related issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
Support tactical communications P25 and radio network engineering, design, and integration.
Staging and preparing LMR equipment for shipment to the field for installation or replacement with government oversight.
Support engineers with radio network, router, and hub equipment operation and management.
Support in troubleshooting voice-over-packet router nodes and networks.
Assist wth managing, operating, and maintaining radio NOC.
Prepare reports to document radio networks, operating and performance status.
Provide Administor support with Solarwinds, MPLS, BeOn, Avaya IP phone system, and Mobile Radio Network.
Experience in preparing reports with Power point presentations.
Attend operational meetings critical to daily opeartions developement.
Coordinate with vendors and other IT personnel to identify operational requirements, capabilities, and organizational structure to accomplish command objectives and missions.
Would work with NOC & SOC for Cyebersecurity.
Assist team developing training, materials.
Analyze network traffic patterns for prompt sloutions.
Qbase: Department of Homeland Security 1900 Lakemont Avenue Orlando, FL 32803
Service Desk Analyst 09/2017 – 02/2018
Hours per week: 40
Provided telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems.
Troubleshot hardware and software problems.
Assisted users with desktop applications and provided user training.
Escalated problems to higher network or system support personnel to be identified and corrected in a timely manner.
Modis: Lee Hetch Harrison 2301 Lucien Way, Maitland, FL 32751
Lead Technical Support Specialist 05/2015 – 08/2017
Hours per week: 40
Led the Help Desk team on daily issues and passed on knowledge for development and/or cooperation.
Assisted onsite and remote users, work as a team with other departments to make sure goal was met or issue was promptly addressed.
Installed maintained and troubleshot laptops, PCs printers and peripherals.
Accomplished increase in troubleshooting skills throughout a wide variety computer hardware/software’s issue.
Escalated and followed up on issues with clients, staff, or vendors for proper resolution.
United Data Technology 9436 Southridge Park Ct, Orlando, FL 32819
IT Support Technician 04/2015 – 05/2015
Hours per week: 40
Accomplished an increase proficiency in the computer imaging process, to mirror and comply with company standards.
Performed QC (Quality Control) on new units, which later needed to be shipped to the correspondent location for Deployment.
Deployed and installed new equipment during refresh projects.
Smart Source Rentals 9401 Southridge Park Ct, Orlando, FL 32819
Field Service Technician 02/2015
Project work 40hrs.
Provided Trade show on-site installation, configuration, networking, customer service, and troubleshooting of computers, hardware, and software, as well as related peripherals.
iStorage 132 W Plant St, Winter Garden, FL 32819
Field Service Technician 08/2014 – 02/2015
Hours per week: 40
Resolved onsite and stores employees’ incidents, using available tools and ticketing system to document problem/resolution.
Worked remotely with store managers to resolve all IT related challenges and ensure exceeding company standards.
Coordinated, participated, and scheduled work with vendors and service provider when store acquisition or outage arose.
Robert half technology: Rasmussen College 301 E Pine St Suite 200, Orlando, FL 32801
Help Desk Tier 1 Support 01/2014 – 03/2014
Hours per week: 40
Created tickets based on Calls to document every single matter; to ensure quality of service was met and the Hardware Software or other problem was efficiently addressed.
Used advanced troubleshooting skills to solve logging issues to students and professors, while providing first tier support.
Hilton Orlando Hotel 6001 Destination Pkwy, Orlando, FL 32819
IT – Internship 05/2009 – 02/2014
Hours per week: 20 hours
Migrated every computer in every department from Windows XP to Windows 7 Professional.
Installed, configured, and troubleshot different types of printers as well as issues related with printers’ conflict.
Troubleshot any issue related to the new Windows 7 installation as well as the network refresh.
Hilton Orlando Hotel 6001 Destination Pkwy, Orlando, FL 32819
Banquet Setup Utility 05/2009 – 02/2014
Hours per week: 40 hours
Provided exceptional customer service to guest in general, as I served and worked in the banquets department.
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