Operations Management & Warehouse Operations Leader

Conaire T Moore

*** ***** *** *********** ** ****5 484-***-**** ************@*****.***

Objective

· Looking to utilize over eight years of operations management experience and strong leadership expertise to transition from the quick-service industry into a corporate operations or similar role. BACHELOR OF SCIENCE INCOMPLETE THE PENNSYLVANIA STATE UNIVERSITY

· Major: Kinesiology

· Minor: N/A

· Related coursework: Human Health and Development, Nutrition, Biology, Enrolled in Schreyer’s Honors College HIGH SCHOOL DIPLOMA JUNE 2008 DOWNINGTOWN HIGH SCHOOL EAST CAMPUS

· Related coursework: Various Honors Classes, AP US History, 3 Years of French, 3 Years of Latin, 1 Year of Japanese Skills & Abilities

MANAGEMENT

· Result-oriented: Ability to achieve desired objectives in a timely manner

· Ability to give, receive and internalize feedback in a professional manner

· Proactive thinker with Strong, Consistent attention to detail

· Strongly dedicated to staff development and motivation

· Excellent comprehension of organization financial performance

· Ability to balance multiple priorities simultaneously

· Strengthsfinder 2.0 Assessment Results:

· Adaptability

· Responsibility

· Strategic

· Relator

· Maximizer

COMMUNICATION

· Exceptional listener and communicator who effectively conveys information via various methods (i.e. verbal, written and electronically) both horizontally and vertically

· Computer literate with experience in MS Office, Excel, Powerpoint and Access

· Effective communication of planning and strategy to necessary personnel LEADERSHIP

· Direct daily workflow and mitigate of problems as they arise

· Delegate responsibilities in the most efficient manner

· Motivate team to accomplish objectives

· Lead by example with the utmost integrity

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Experience

WAREHOUSE ASSOCIATE AND DRIVER JOHNSTONE SUPPLY, THE BALSAN GROUP APRIL 2023-PRESENT

· Quickly and accurately receive, process and store incoming product shipments using RF gun and ERP software

· Ensure shipments are inspected and damages or shortages are noted on trucking company delivery document. Initiate freight claim procedure when necessary

· Check incoming delivery contents against packing list to verify accurate and full delivery

· Prepare receiving reports and notes any shortages, damages or overages. Promptly report any discrepancies to supervisors.

· Verify vendor part number and Johnstone stock number for all incoming products. Determine proper bin number and/or location of incoming products. Store incoming products in proper location according to bin number or product sequence.

· Select products from inventory to fill customer orders.

· Prepare, pack, and scan (as appropriate), and stage products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensure that packaging is sufficient to avoid damage.

· Process documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents.

· Load delivery vehicles and assists customers with will call pickups.

· Process customer returns to vendors and distribution center. Ensures returns are in sellable condition per company policy.

· Verify that warranty paperwork has been properly and neatly filled out. Initiate warranty return process, and stages product in warranty area.

· Perform periodic cycle counting on assigned items in order to keep accurate records of inventory. Verifiy actual counts of stock against computerized records. Investigate and report discrepancies.

· Ensure safety by maintaining cleanliness of warehouse. Ensure that aisles are free of potential hazards. Report unsafe conditions to management.

· Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitor equipment and promptly reports any safety or maintenance concerns to supervisors.

· Utilize protective equipment according to company policies and procedures. Access Material Safety Data Sheets (MSDS) as needed and when appropriate.

· Maintain required hazardous materials, forklift, and other internal and external certifications.

· Drive delivery truck or van to transport items to other stores or customer locations. Maintain driver’s license and clean driving record. Perform vehicle safety checks before driving.

· Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.

· Assist in annual physical count of full warehouse inventory.

· Assist with special duties and assignments as needed to support the efficient functioning of the store. WAREHOUSE FULFILLMENT SPECIALIST QUADRATEC, INC. JAN 2022-APRIL 2023

· Picked and packed product

· Maintained proper paperwork for each order, while paying special attention to detail

· Helped control inventory levels through cycle counts, resolved and reported discrepancies to management

· Maintained certifications in order to use equipment including manual and electronic pallet jack and multiple types of fork lift

· Kept the warehouse and work areas clean and free of hazard Page 3

OPERATIONS DIRECTOR CHICK-FIL-A OF LIONVILLE FEB 2008-APRIL 2021

· Developed a Team Vision with DL (Leadership Director) and DD (Director of Development) congruent with Restaurant Vision

· Developed an annual Business Plan for the Operations Team

· Utilized accurate sales forecasts and current Sales Mix Reports to update food preparation tools

· Administrated Web Supplier Payments

· Arranged delivery of Change Fund monies from bank; Ensure accurate deposits leave via courier on bi-weekly basis

· Maintained accurate budgets for Repair and Maintenance, as well as Warehouse ordering

· Analyzed CEM (Customer Experience Monitor) reports in order to continuously improve the customer experience

· Analyzed ROE (Restaurant Operational Evaluation) reports in order to determine critical areas of focus

· Actively participated in bi-monthly HPLT (High Performance Leadership Team) meetings

· Ensured bi-yearly Team Member evaluations and quarterly Leadership evaluations are completed

· Held Assistant Directors accountable for all Operations Team expectations and responsibilities

· Held all Directors and Assistant Directors accountable to achieve expectations and goals

· Minimized incremental profit opportunity to achieve annual profit expectation

· Completed Month End Inventory Count with Assistant Operations Director(s)

· Managed the transfer of inventory from one Chick-fil-A restaurant to another

· Maintained the Monthly Business Summary and assist DL with Month End Package

· Explored the Report Galleries to align Financial Return goals and maximize profit opportunities

· Maintained ROE and CEM scores above the top 20% average Chick-fil-A Free-Standing Unit

· Maintained ServSafe certification

EQUIPMENT AND FACILITIES MANAGER CHICK-FIL-A OF LIONVILLE FEB 2008-APRIL 2021

· Managed and Directed Restaurant and Equipment Cleaning and Maintenance procedures to ensure compliance with company standards

· Maintained Daily Cleaning checklists to ensure a rigorous cleaning schedule

· Maintained Restaurant and Equipment Preventative Maintenance schedule

· Ordered all small-ware and necessary daily operational equipment from Chick-fil-A Warehouse on a monthly or as needed basis

· Ordered parts and schedule service for all ill or non-functional equipment

· Maintained a list of all vendors and service providers in regards to all equipment and facilities needs INVENTORY CONTROL MANAGER CHICK-FIL-A OF LIONVILLE FEB 2008-APRIL 2021

· Maintained adequate and orderly inventory levels with timely and accurate ordering through designated suppliers

· Placed bread delivery orders and receive bread deliveries in InForm

· Managed Inventory & Order Setup and Travel Path Management in InForm

· Managed produce ordering to ensure adequate ingredient amounts; accept only CFA Approved Brands List

· Directed receiving team to receive orders in a timely and efficient manner; insure a thorough inspection of all products received for proper handling, damaged goods, appropriate labels, etc.

· Requested credit(s) for any and all mishandled, mislabeled, or damaged goods received by suppliers

· Assisted Operations Director and Operations Team with Month End Inventory Count Page 4

SENIOR SHIFT LEADER CHICK-FIL-A OF LIONVILLE FEB 2008-APRIL 2021

· Certifieded in all areas of company training program for front counter, kitchen, etc.

· Organized shifts efficiently by verifying Team Members are in proper positions

· Embodied company vision, mission and core values

· Created an enviable working environment by treating Team Members with honor, dignity and respect

· Strived to deliver outstanding Operational Excellence throughout every shift

· Monitored sales and labor versus staffing levels; add or cut hours as necessary

· Maintained Comprehensive knowledge of Team Member Policy Handbook; Administered proper disciplinary action of TMPH violations

· Facilitated completion of Daily Cleaning Tasks

· Ensured cleanliness of the restaurant and the condition of all equipment

· Overlooked the proper timing and completion of daily procedures and tasks

· Counted and deposited monies accrued daily via SmartSafe as well as maintaining an accurate change fund log

· Handled and resolved customer complaints/issues

· Actively participated in monthly HPLT (High Performance Leadership Team) meetings as scheduled

· Participated in the evaluation of Team Members, Team Leaders, and Shift Leaders

· Provided constructive feedback to all Team Members, Team Leaders, and Shift Leaders

· Held all Senior Shift Leaders accountable for position responsibilities and expectations HEART OF HOUSE TEAM MEMBER LEHIGH VALLEY RESTAURANT GROUP, INC. APRIL 2017-SEPTEMBER 2017

· Prepared menu items in a timely manner utilizing proper presentation guidelines

· Maintained restaurant equipment and facilities as per company standard

· Completed other duties as assigned

CONSULTATIVE SALES ASSOCIATE SEARS HOLDINGS, INC. APRIL 2009-NOVEMBER 2009

· Sold mattresses, microwaves and other related departmental items and accessories

· Maintained knowledge of products to assist and educate customers on options available

· Provided a positive customer experience

· Processed customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures

· Upsold any protection plans, delivery and/or installation (if appropriate), and any other miscellaneous profit opportunities while using minimal effort

· Offered credit and rewards program opportunities to all customers at the point of sale

· Maintained merchandise standards and ready all day standards within department

· Used internet navigation to access and print information and reports

· Completed other duties as assigned

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Key Accomplishments

Helped achieve a $0.925 million increase in annual sales from Feb. 2008 until present at Chick-fil-A Lionville, with an average sales increase of 6.57% per year from 2011-2015

Drove a team of more than 50 employees to achieve a stellar 13.43% sales increase in 2011 at CFA Lionville, obtaining profits in excess of 10-11% in the years 2009, 2011, 2012, 2013 and 2014

Exceeded team’s BHAG goal for sales in 2014 by exceeding $3.6M for the year, and again in 2015 by exceeding

$4M at CFA Lionville

Guided team to achieve a positive food cost gap in 2014 and 2015 with a percentage of 1.54% and 1.73%, respectively at CFA Lionville

Consistently met Restaurant Labor Benchmarks for Top 33% and Top 20% chain-wide throughout tenure. Hit Top 10% multiple times (May 2015, April 2015, October 2014, May 2014, August 2012)

In 2014, Championed the Lean Chicken Process, revolutionizing production at all Chick-fil-A locations. This new system drove down food cost considerably (see above)

As a leader, trained and developed over 25 new employees, including several current members of the management team

Collaborated with warehouse, delivery and sales teams at Johnstone Supply Downingtown branch to drive record breaking sales in 2023, 2024 and 2025, exceeding 10% increases in top line sales and gross profits for over 32 consecutive months

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