Secure Records & Collections HIM Specialist
Resume:
Michelle C. Profico Phone 856-***-****
**** **** ****** ******, ***** Dora, FL 32757-7311 ********@*****.***
Objective:
Experienced secure records management professional seeking a career opportunity that will provide continued career development and interpersonal growth.
Skills:
Proficient in QuickBooks, EPIC, Microsoft Office Products, Teams, Banner and Citrix.
Proficient in account receivables, case management, and confidential file retention.
Proficient in tailored training of new hire employees and legacy employees.
Professional Experience
Everest Building Consulting Group
Altamonte Springs, FL
Collections Specialist May 2025-Sep 2026
Observed departmental procedures using a structured timeline to collect on client accounts implementing various media and legal databases to secure full payments or negotiated settlements on indoor air quality claims and/or engineering claims. Directly contacted clients, insurance carriers, public adjusters and attorneys professionally. Consistently added detailed internal notes to each client’s profile on proprietary software. Applied payments with accuracy to client accounts utilizing QuickBooks.
Virtua Health-Virtua Hospital-Voorhees Campus
Voorhees, NJ
HIM Analyst July 2023-Nov 2024
Observed strict HIPPA guidelines and departmental procedures to manually reconcile the electronic legal health record of each patient to amend their specific EPIC profiles. Individually processed up to 50 charts daily. Completed chart retrieval at multiple work sites. Prepped, scanned and indexed all medical records per departmental standards. Ensured accuracy of patient information and the integrity of their health record. Disclosed patient information within applicable guidelines. Processed paper documents for offsite records retention program.
Xerox Business Services, LLP/Conduent, LLC
Cherry Hill, NJ
Project Based Customer Care Specialist Sept 2015-Nov 2015
Transaction Processing Associate II (Training Lead) May 2017-Mar 2023
Observed strict HIPPA guidelines and departmental procedures to routinely prepare confidential medical and financial documents to support client specific work teams. Manually sorted up to three courier drops daily. Individually processed 300-700 envelopes daily with varying contents. Composed daily work completion reports. Prepared checks for database input, mailing or destruction. Trained all newly hired employees in the preparation of documents and refreshed legacy employees. Lead prepper for independent auditing reviews and team lead for 20+ employees as needed.
Rowan University
Glassboro, NJ
Registrar’s Office - Part Time Support-Transfer Credit Evaluation Mar 2016-May 2017
Expedited the evaluation of paper and digital transcripts for incoming university students. Researched transcripts using Banner to locate equivalent course work. Supported front of house operations as needed.
Port Authority Transit Corporation
Lindenwold, NJ Administrative Secretary-Equipment Division July 1998-Oct. 2014
Worked with minimal supervision to provide administrative support for upwards of eighty departmental employees. Scheduled transit car interval inspections to perform maintenance by the skilled trades personnel. Expedited all purchase requisitions, blanket purchase orders and rush orders for necessary parts and outside services. Maintained transit car files to prepare monthly reports and independent auditing transit reviews. Maintained personnel files for all unionized and non-union employees. Recorded all benefit time usage, completed weekly payroll duties and prepared documents regarding Family and Medical Leave Act, disability and worker’s compensation issues for all departmental employees. Maintained transit car files to prepare monthly reports and independent auditing transit reviews. Culled and posted company policies, rules and safety initiatives. Participated in outreach initiatives to the riding public.
Education
Business Administration/Management, Monmouth University, MBA conferred
Business Administration/Management, Rowan University, B.S. conferred
Business Administration/Management, Rowan College of South Jersey, A.S. conferred
References
Justin Ferrer
Chief Product Officer
******@**********.***
Pamela McMellon
VP, Sr. Procurement Specialist
********@*******.***
Susan Tritsch
*****.*******@*****.***
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