Operations Manager with 10+ Years Management
Resume:
Ligia Canas
Operations Manager
Fort Smith, Arkansas, United States
**********@*****.***
SUMMARY
Dear company representative,
My name is Ligia Canas. I have a Bachelor's degree in Business Administration. And if you are having thoughts about hiring the right person for your company, mine is an interview you'd remember. For starters, I have experience in staff development, customer service, sales, inventory control, over 10 years in management experience. I am organized, responsible, detail oriented and reliable employee. I am also fluent in Spanish. Proven expertise in Management sales and operations Ensure that operational policies and procedures are being properly carried out at the store level. Consistently achieve inventory control, productivity and expenses goals. Conduct physical inventory and audits.
Participate in staffing, orientation and training activities of the store. Ensure that personnel issues are handled in accordance with guidelines. Sales and risk, supervising over 70 associates, developing new sales and operation strategies. Able to identify business opportunities, define client needs and establish rapport that leads to increased sales results. Strong ability to handle multi-task projects while maintaining attention to detail and meeting deadlines on time under pressure.
Team player who contributes to the achievement of corporate and personal goals through commitment to organizational excellence, integrity and service to customers.
Contract different vendors to maintain store safety and protection of all company assets. Cash management, ordering money and making daily deposits, use of cash drawer when needed. References:
Ariou Nakhaie 949-***-**** *******.*****@*****.*** Retail Sales Manager Matthew Wallace 951-***-**** *********@***********.*** General Manager Skip Dwyer 720-***-**** ******@***********.*** Regional Manager Joel Infante 562-***-**** ********@***********.*** Senior Service Manager Mehran Motamedi 949-***-**** *********@***.*** General Manager I graduated in Colombia in Business Administration; I validated my career in “IERF” International Education Research Foundation Inc. who gave me a Bachelor of Science in Business Administration, awarded by regionally accredited colleges and universities in the United States.
WORK EXPERIENCE
September 2023-Current
Emerging Store Manager
Walgreens
Fort Smith, Arkansas, United States
Supervises customer service associates. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store t; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
May 2021-Current
Owner
Self employment
Santa Ana, California, United States
September 2011-May 2021
Operations Manager
Micro Center
Tustin, California, United States
Manage front end, store office and warehouse associates. Ensure operational policies and procedures are followed. Achieve inventory control, productivity and expense goals. Ensure safety for employees and customers, also protect company assets. Team development, coaching, training and hiring, ensure that personnel issues are handled in accordance with guidelines, Direct merchandising assignment throughout the department, maximize store sale opportunities by identifying merchandising opportunities and challenges in each aisle of the store. Develop and coordinate action plans and follow-up, conduct semiannual inventory, address immediate customer service issues, manage shrink reduction programs while following policies and procedures. Enforce selling techniques of creating customer enthusiasm. Supervise more than 70 associates. Also, BYO supervisor, GSA supervisor, systems and apple supervisor.
March 2006-October 2010
Assistant Manager
Bank of America
United States
Developed a high-performance team by selecting training and coaching effective 20 tellers. Follow rapidly evolving and innovative technologies and incorporate to fit customer needs and interests. Meet weekly sales goals while producing high gross profit for the company. Audit preparation, complying with all the regulations. Responded to alarm calls after hours, handle and resolve escalated customer issues. Conduct associate monthly and annual reviews. In charge of operations. Open accounts and deepening relationships. April 2005-March 2006
Assistant Financial Manager General Assignment Specialist
Washington Mutual Bank
California, United States
Developed a high-performance team by interviewing, selecting, hiring, and coaching effective associates. Proactively lead associates to achieve profit goals through management of margins, Execution of inventory protection standards throughout the branch.
January 1995-November 2004
Multi Store Manager
PaylesShoe Source
United States
Maintain presentation standards, Achieve company goals. Ensure selling process and sales performance are met, Handle and resolve escalated issues. Hiring, coaching and scheduling associates. Conduct monthly meetings. Control budget. Analyze operation reports. Made statistics and sensibility analysis. EDUCATION
-1997
Bachelors of science
La Sabana University
United States
1997-La Sabana University
Bachelor s of science- Business Administration
• Business Administration
SKILLS
Operations Operations Manager Time Management Staffing Statistics Inventory Scheduling Front End Interviewing NEW Accounts Sales Goals Selling Techniques Team Player BI-Lingual Bilingual Leadership Skills Budget Audit Coaching Merchandising Customer Service Oriented Customer Service Retail Sales Customer Service Management Resolve Customer Issues Best Practices Performance Management Customer Support/Service Customer Experience Team Lead/Manager Retail Recruiting/Staffing/Hiring Profit & Loss Retail Management LANGUAGES
Spanish - Fluent English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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