Passenger Service Agent & Team Leader
Resume:
Sabita Khati
Passenger Service Agent
PERSONAL INFO
Email:
*************@*****.***
Phone:
Location:
Somerville, MA
SKILLS
• Customer Service
• Passenger Check-In
• Airport Operations
• Leadership
• Communication
• Problem Solving
• Teamwork
• Cash Handling
• Multitasking
• Fluent in English, Nepali & Hindi
TRAINING
• Community Group Mobilization
Training
• Micro Financing Utilization
Training
• Community Health & Sanitary
Training
PROFESSIONAL SUMMARY
Dedicated and hardworking professional with experience in airport passenger services, food service, retail, and office administration. Skilled in customer service, communication, teamwork, and problem-solving in fast-paced environments. Strong ability to assist passengers, support daily operations, and provide excellent service with a positive attitude.
WORK EXPERIENCE
Passenger Service Agent – Swissport, Boston, MA 2025–Current
(9 months)
• Assisted passengers with check-in, boarding, and baggage services.
• Provided excellent customer service in a busy airport environment.
• Resolved passenger concerns and supported airline operations. Passenger Service Agent – AGI, Boston, MA 2025 (1 month)
• Supported passenger services and boarding operations.
• Worked closely with team members to maintain airport safety standards.
Assistant Team Leader – Dunkin Donuts, Cambridge, MA 2023–2025 (2 years)
• Managed customer service and supervised team members.
• Handled food preparation, inventory, and store operations.
• Opened and closed the store, including cash handling. Cashier – Shree Bombay Market, Somerville, MA 2023–2024
• Handled customer transactions and money transfer services.
• Maintained organized merchandise displays.
Office Assistant – Prabhu Insurance Company, Nepal 2011–2021
• Assisted clients with insurance plans and office support services. EDUCATION
Shree Sarbajanik Secondary School
Graduation Year – 1999
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