Customer Service Representative (Telecommunications)

Jennifer Parker

Dunn, NC ***** +1-910-***-**** **********@******.***

Professional Summary

Detail-oriented customer service representative with 2+ years of experience in the telecommunications industry, excelling in customer satisfaction and problem resolution. Proven ability to train new hires and support team success through effective communication and collaboration. Skilled in utilizing active listening techniques and maintaining composure under pressure, contributing to improved issue resolution rates and overall customer experience. Work Experience

Unemployed looking

N/A Dunn, NC

May 2023 to Present

Growing up, I played rough. I fell off a trampoline twice and landed right on my head both times, so my neck got hurt pretty badly. I fell on my head another time off of a swing set. At the age of 11, I found out I had scoliosis and kyphosis in my back. My neck and back have bothered me all my life. I was determined to get stronger. I got in shape. I became a cheerleader, and I was super smart. Anyways, I ended up needing a back surgery, then carpal tunnel surgery on both wrists, trigger thumb surgery on left hand, and to top it all off, I tore my meniscus in my left knee and had to have surgery on it December 1st of 2025. I am hoping and praying to get a remote job or something that isn’t so physically demanding. Customer Service Representative

AT&T Dunn, NC

August 2021 to September 2023

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely

• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process

• Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication

• Utilized active listening techniques when interacting with customers allowing me to understand their needs better leading to improved issue resolution rate

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

• Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations

Lead Infant/Toddler Teacher

The Goddard School Raleigh, NC

April 2018 to June 2021

• Established a positive and nurturing classroom environment that promoted inclusivity and respect among students

• Led group activities such as circle time, story time, music sessions, art projects, and outdoor playtime

• Attended professional development workshops/conferences to stay updated on best practices in early childhood education

• Implemented positive reinforcement strategies resulting in improved behavior and classroom management

• Created a safe and hygienic environment by following health and safety guidelines, including regular sanitization of toys and surfaces

• Collaborated with parents to provide regular updates on their child's progress and address any concerns or questions

• Created engaging lesson plans that incorporated hands-on activities, storytelling, and interactive games to enhance learning experiences

• Incorporated STEM activities into the curriculum to promote critical thinking skills among young learners

• Mentored new teachers by providing guidance on lesson planning, classroom management techniques, and effective teaching strategies

• Earned recognition as 'Teacher of the Year' for exceptional dedication to student growth and achievement

• Cultivated a love for learning through creative teaching methods that sparked curiosity in young minds

• Nurtured creativity through art projects that allowed children to explore different mediums

• Organized and supervised outdoor play activities, ensuring a safe and stimulating environment for children Education

High school diploma

Triton High School

August 2001 to May 2005

• Beta Club

• Cheerleader

• Chorus

• Female Singing Group of myself and 4 other girls

• Dancing

• Gymnastics

• Tutoring others

Upper secondary education

Skills

Typing Organizational skills Sales Microsoft Excel Communication skills Computer operation Inside sales English Direct support Microsoft Word Phone inquiries Data entry Cooking Microsoft Office Customer service CPR First aid Telemarketing Phone call backs Phone etiquette Attention to detail Customer support Cleaning Upselling Call center experience Languages

English

Certifications and Licenses

Driver's License

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