Customer Service & Shift Supervisor

Laura Hernandez

San Antonio, TX *****

**************@*******.***

+1-210-***-****

Work Experience

Shift Supervisor

CVS Health-San Antonio, TX

August 2021 to January 2026

• Open/Close store

• Cashier

• team lead

• Some banking

Customer Care Specialist

Harland Clarke Holding-San Antonio, TX

June 2012 to August 2017

1.

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction ratings

• Assisted customers with placing orders, tracking shipments, processing returns, and handling billing inquiries

Education

Bilingual Secretary (Technical school)

Monterrey, N. L.

September 1985 to June 1988

Skills

• Team management

• Supervising experience

• Customer service

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