Customer Service & Shift Lead

Brooklynn Washington-Halliday

Las Vegas, NV ***** +1-702-***-**** *******************@*****.***

Work experience

Crew Member

Dairy Queen Las Vegas, NV

May 2025 to Present

Hair Stylist/Receptionist

Great Clips Las Vegas, NV

April 2024 to August 2025

Shift Lead

Capriottis Las Vegas, NV

April 2025 to May 2025

Courtesy Clerk

Albertsons Las Vegas, NV

July 2023 to February 2024

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Crew Member

Round Table Pizza Las Vegas, NV

February 2022 to April 2022

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

Cashier/Customer Service

Education

High School

Nevada Connections Academy Remote

August 2020 to May 2022

Graduated early in May 2022 with HS Diploma

High school diploma or GED

Skills

Fast casual experience High-end sales Complaint handling Leadership Crew management Greeting customers Computer literacy Math Donut preparation Outdoor work Guest services Writing skills Computer skills Friendly demeanor Food safety Achieving sales targets Beverage refills Clear language communication Sanitation procedures Serving Customer relationship building Marketing presentation design Technical Proficiency Administrative experience Inventory control Managing hospitality teams Cake decorating Manual handling Food preparation Bakery Cash register operations Basic math POS systems Team motivation (leadership skill) Knife skills Microsoft Office Table management Food service Customer service Store management Computer operation Takeout food packing Food handling Deal closing Sanitation Shift management Beverage preparation Food industry Upselling Team development Closing sales Canvassing Retail sales Fashion retail Grammar Experience Customer engagement Inventory management Team management Fine dining experience Climbing Student information system Multitasking Host/hostess experience Microsoft Excel Cooking Word processing Human resources Mobile devices Front desk Microsoft Outlook Hiring Numeracy Hospitality Restaurant management Mobile marketing Supervising experience Coaching Value-based selling Attention to detail Handling customer inquiries Delegation Safety standards in production Needs-based selling Retail management Food hygiene Guest relations Fashion styling Appointment scheduling Baking Inside sales Social media content creation Operations CRM software Cashiering Teamwork Productivity software Product demos Processing cash transactions Cash handling Food supply stocking Customer communication Café Maintaining an organized workspace Analysis skills Salon software Recruiting Windows Time management Microsoft Word Restaurant experience Visual merchandising Research Typing Heavy lifting Retail math Food safety management Microsoft PowerPoint Casual dining experience Languages

Spanish

English

Certifications and licenses

Guard Card

Cosmetology License

Driver's License

ServSafe Food Handler Certification

ServSafe

Food Handler Certification

Food Safety Certification

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