Customer Service & Claims Advocate Resume
Resume:
LAUR L. WHITE
*** ****** **., ************, ** **650
**************@*****.***
Skills Summary
Customer Service. Typing. Data Entry. Call center experience. Receptionist
Education
Midwest Technical Institute August 2021
I was an A student.
Lincoln Land Community College July 2011
Received my CNA certificate
Experience
Dollar General Jacksonville,IL
Customer Service August 2004-Decmber 2024
Processed Customer transactions.
Money Handling Experience.
Balanced cash drawer.
Light cleaning.
Light stocking.
Conocco Jacksonville, IL
Customer Service. August 2022-Aug 2023
Insured order accuracy.
Money handling experience.
Light cleaning.
Cash register experience.
Child Care Provider Jacksonville, IL
August 2009-August 2034
Cared for six children in my home.
Cooking experience.
Laundry.
Government paperwork.
International Eye Care Center
Customer Service/Receptionist January 2008-September 2009
Answered incoming calls in regard to eye care.
Scheduled appointments.
Money handling.
Multi-line phone system experience.
Blue Cross Blue Shield of Illinois, Jacksonville, IL
Customer Advocate October 2003-February 2005
Answered calls in regard to medical claims.
Processed medical claims.
Researched problematic claims.
Worked closely with upper management on any problems with claims.
Dealt with irate customers.
Perma-Bound Books, Inc., Jacksonville, IL
Customer Service, Accounts Receivable, and Sales Support December 1999-October 2003
Answered calls in call center in regards to book orders.
Processed and followed up on customer orders.
Accounts Receivable for international accounts.
Balanced ledger.
Sales Person Support for the East Coast.
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