Customer Service & Technical Support Agent

AH

AMBER HOLLAN

************@*****.*** 812-***-**** Seymour, IN 47274

Customer-Focused Service Agent experienced in managing inquiries, troubleshooting issues, and enhancing customer satisfaction. Achieved notable improvements in service standards and customer experience through effective communication and relationship-building with diverse clientele. Committed to integrity and delivering exceptional service.

• Customer service

• Complaint handling

• Order processing

• Request management

• Technical support

• CRM software

• Call center operations

• Effective communication

• Excellent communication

• Listening skills

• Conflict resolution

• Complaint resolution

• Problem solving

• Stress management

• Time management

• Multitasking skills

• Patience and calmness

• Stress tolerance

• Client rapport

• Customer consulting

• Team player mentality

• Tech-Savvy

• Goal-oriented mindset

• Strong work ethic

• Multitasking skills

• Customer complaint handling

• Strong work ethic

Teleperformance USA Seymour

Core Service Agent

03/2026 - Current

• Assisted customers with inquiries and resolved issues efficiently.

• Managed service requests through various communication channels.

• Documented customer interactions accurately in the system.

• Collaborated with team members to enhance customer support strategies. Maintained knowledge of company products and services for effective support.

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• Handled escalated complaints with professionalism and care.

• Responded to customer complaints in a timely manner. Engaged with customers to offer product and service solutions and education on terms and features.

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Handled difficult situations involving dissatisfied customers calmly and efficiently.

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• Demonstrated excellent communication skills both verbally and written.

• Assessed customer needs to provide the best solutions. Resolved conflicts between customers, co-workers or supervisors in a professional manner.

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Managed customer accounts by updating information accurately into the system.

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Summary

Skills

Experience

Operated point of sale systems for transactions such as sales, refunds, discounts.

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• Collected deposits or payments and arranged for billing. Recommended improvements in products, service and billing methods to management to prevent future problems.

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• Excelled in exceeding daily credit card application goals.

• Ensured compliance with safety regulations in the workplace. Irise Seymour, Indiana

Customer Service Representative

08/2024 - 02/2025

• Managed customer complaints and resolved issues effectively. Provided excellent customer service to resolve customer complaints in a timely manner.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Educated customers on product features and company policies.

• Processed orders and coordinated shipments for timely delivery.

• Maintained accurate records of customer interactions and transactions.

• Provided support during peak service hours to ensure coverage. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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GED Seymour, Indiana

02/2014

Education and Training

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