Security Supervisor & Office Support Professional

KELVIN AGASA ISALAMBA

Nairobi, Kenya Phone: 079******* Email: **************@*****.***

SUMMARY

Detail-oriented, versatile, and security-certified professional with extensive operational experience spanning control room management, back-office administration, security supervision, and customer care. Proficient in live CCTV surveillance monitoring, real-time threat analysis, emergency dispatch coordination, document management, and client relations. Skilled at managing access control systems, enforcing protocol compliance, maintaining precise digital logs, and calmly resolving customer inquiries and operational bottlenecks. A fast learner who thrives well in fast-paced, high- pressure environments, quickly adapting to new systems, teams, and operational demands. SKILLS

• CCTV and Surveillance Operations: Real-time monitoring, PTZ camera control, threat identification, playback analysis, footage archiving.

• Control Room and Back Office Management: Incident logging, occurrence book maintenance, emergency dispatch coordination, shift scheduling, record keeping.

• Customer Service and Client Relations: Visitor access control, front desk customer assistance, issue escalation, public safety management.

• Security Analysis and Incident Reporting: Pattern recognition, root-cause analysis, occurrence logging, official report compilation.

• Administrative and Systems Skills: Proficient in computer packages, administrative support, data entry, secretarial procedures, radio communication protocols. WORK EXPERIENCE

Assistant Security Manager 1st August 2025 – 31st August 2026 Jamlok Sports Club and Restaurant

• Oversee daily site security operations, visitor access control, front-line customer safety, and back-office administrative workflows in a high-volume establishment.

• Monitor control room surveillance feeds, analyze live data to identify potential security risks, and direct prompt response measures.

• Maintain accurate digital incident logs, occurrence books, administrative records, and audit trails for executive management review.

• Supervise security personnel, manage shift rotas, enforce operational standard procedures, and resolve guest grievances calmly and professionally. Security Supervisor 1st October 2024 – 31st July 2025 Brinks Security Services

• Supervised field personnel, coordinated shift handovers, and conducted comprehensive station inspections to ensure operational readiness.

• Trained and mentored new security guards on post orders, patrol procedures, and emergency response protocols.

• Carried out regular patrol checks and site audits across assigned locations, documenting findings and escalating gaps in coverage.

• Coordinated with clients and management to address security concerns, adjust deployment plans, and maintain service quality standards.

• Investigated incidents and breaches, compiled detailed reports, and recommended corrective measures to prevent recurrence.

Internal Security Officer 17th August 2023 – 27th September 2024 TSG Hospitality

Additional Responsibility: Front Office Coordinator (Reliever)

• Conducted perimeter and interior surveillance to ensure complete guest safety and premises protection.

• Managed crowd movement, monitored entry access control points, and provided front-line assistance to venue guests and visitors.

• Assisted in emergency response coordination and maintained clear communication with internal administrative and operations teams.

• Served as reliever for the Front Office Coordinator, managing guest check-in and check-out, reservations, and front desk operations during assigned shifts.

• Handled guest inquiries, complaints, and special requests at the front desk, ensuring prompt and professional resolution.

• Coordinated with housekeeping, security, and other departments to ensure smooth guest arrivals, departures, and overall front office operations. Dog Handler 9th October 2017 – 2nd April 2023

KK Security Company

• Carried out specialized security deployments requiring high discipline, precision, and strict protocol adherence.

• Maintained continuous situational awareness to mitigate perimeter vulnerabilities and operational security risks.

EDUCATION

Kenya Certificate of Secondary Education (KCSE) (2014) Friends School Kaimosi Demonstration Secondary (Mean Grade: C+) CERTIFICATIONS AND LICENSES

• CCTV Operation and Control Room Management

• Professional Security Training: Guarding, Explosive Detection Dogs (EDD), and Security Supervision

• Computer Packages Certificate: Lansa Computers

• Valid Driving License (Class A2 Motorcycle): Available for swift mobility and dispatch REFERENCES

Fredrick Namukru

Senior Field Supervisor, Canine Dept. — KK Security Phone: 072*******

Samuel Onyango Okungu

Phone: 072******* Email: ***************@*****.*** Raymond Okendo

Phone: 072******* Email: **********@*****.***

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