Remote Operations & Program Administration Leader

RONALD W. YEAGER

Operations & Program Administration Leader Remote Team Leadership Safety & Compliance

West Frankfort, IL (Open to Remote Opportunities) • 618-***-**** • ***********@*******.***

linkedin.com/in/ronald-yeager

PROFESSIONAL SUMMARY

Results-driven Operations and Program Administration Leader with 20+ years of experience in distribution operations, safety and environmental compliance, HR administration, and team development. Proven remote leadership: managed a group of 12 leaders in remote settings during the COVID-19 pandemic and completed projects while leading virtually. Skilled in KPI tracking, reporting, communications, and cross-functional coordination, with a focus on continuous improvement and supporting senior leadership. Seeking remote leadership or individual contributor roles.

CORE COMPETENCIES

Remote Team Leadership • Virtual Team Management • Remote Project Management • Program Administration • Operations Management • Distribution Operations • KPI Reporting • Power BI • SAP • Lean Six Sigma • HR Administration • OSHA Compliance • HAZMAT Compliance • SPCC Plans • Process Hazard Analysis • SOP Development • Incident Investigation • Root Cause Analysis • Emergency Preparedness • ISO 14001 • ISO 45001 • Training and Development • Continuous Improvement • Cross-Functional Communication • Stakeholder Communication • Onboarding • Profit and Loss (P&L) Management

PROFESSIONAL EXPERIENCE

Walgreens Distribution Center Distribution Operations Manager 2010 – Present

•Remote Leadership: Managed a group of 12 leaders in remote settings during the COVID-19 pandemic and completed projects while leading virtually, maintaining team communication and performance.

•Provide program and operational administrative support to leadership, ensuring alignment with organizational goals and performance objectives.

•Serve as a key liaison between leadership and operational teams, supporting decision-making with data-driven insights and KPI reporting.

•Develop and maintain Power BI KPI dashboards, operational reports, and performance reviews to track program effectiveness and drive continuous improvement.

•Coordinate training programs, communications, and project support activities to improve workforce capability and engagement.

•Manage HR administrative processes, including onboarding, performance evaluation, compliance with state and federal regulations, and workforce planning.

•Support process improvement initiatives using Lean Six Sigma methodologies to increase efficiency and reduce waste.

•Contribute to initiatives that improve operational efficiency, customer experience, and program outcomes.

Safety, Environmental & Compliance Leadership

•Prepared hazardous waste manifests for diesel waste chemicals; ensured HAZMAT labeling compliance for stored barrels; completed training for SPCC plans and spill response to protect community water supplies.

•Maintained responsibility for HAZMAT protocols and workplace safety conditions, including extreme temperatures and air quality monitoring.

•Led investigations into workplace injuries, equipment incidents, and near-miss events; performed root cause analysis and implemented timely corrective actions to reduce recurrence.

•Trained leaders to conduct behavior-based safety walks that identify risky behaviors and provide immediate coaching; developed and led structured safety walk programs across departments.

•Authored SOPs for new equipment safety procedures using Process Hazard Analysis to strengthen employee safety standards.

•Led annual reviews and updates of emergency preparedness programs, including severe weather and fire evacuation plans, with effective training and communication of changes.

•Led ISO 14001 and ISO 45001 certification-aligned activities focused on regulatory compliance, hazard identification, risk mitigation, and continuous improvement.

•3+ years of direct, hands-on leadership managing health, safety, and environmental practices in a high-volume operational environment.

Fazoli's Restaurants General Manager 1997 – 2013

•Managed full business operations, including staffing, scheduling, budgeting, reporting, and compliance.

•Delivered administrative and operational support across business functions to maintain high performance and regulatory compliance.

•Oversaw HR processes, including hiring, onboarding, evaluations, and separation procedures.

•Built high-performing teams through structured training, coaching, and development programs.

•Maintained accountability for P&L management and operational performance metrics.

ADDITIONAL LEADERSHIP EXPERIENCE

•Restaurant Opening Manager, Backyard Burger

•Leadership Roles, Burger King

•Startup Development, Premier Bakeries

•Volunteer Program Leadership, Faith-Based Organization

EDUCATION

University of Wisconsin–Parkside — Coursework in Consumer Psychology

Lee University — Coursework in Theology

TECHNICAL SKILLS

Power BI • SAP • Microsoft Office (Excel, Word, PowerPoint) • Data Reporting • Performance Dashboards • Process Documentation

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