IT Support & Systems Administration Specialist

NICOLE IZUAGIE

IT Support & Systems Administration Specialist

Kennesaw, GA 678-***-**** **************@*****.*** linkedin.com/in/nicoleizuagie PROFESSIONAL SUMMARY

IT professional with hands-on experience administering enterprise systems, cloud identity platforms, and endpoint security across corporate environments. Combines a Master's in Cybersecurity with practical experience in Microsoft 365 administration, Entra ID, endpoint management (Intune), network infrastructure, and compliance frameworks (NIST 800-171, CMMC Level 2). Known for resolving issues quickly, documenting clearly, and keeping systems secure and running. CORE SKILLS

Identity & Access: Microsoft Entra ID, MFA, Conditional Access, Privileged Access / Hardware-Key Authentication Endpoint & Device Mgmt: Microsoft Intune, Mobile Device Management, Patch Management, Imaging & Deployment Cloud & Collaboration: Microsoft 365, Exchange Online, SharePoint Online, Teams, OneDrive Network & Infrastructure: Firewalls, VPN, Wi-Fi, Certificates, Windows Admin Security & Compliance: EDR/Antivirus, Vulnerability Management,, CUI Handling Automation & Tools: PowerShell Scripting, Ticketing Systems, Knowledge Base Documentation PROFESSIONAL EXPERIENCE

Information Technology Support Specialist Portman Holdings March 2025 – Present Full-time 40 hrs/week

• Provide tier 1–2 technical support via phone, email, and in-person, diagnosing and resolving hardware, software, and connectivity issues for the full employee base.

• Set up, configure, and deploy desktops, laptops, and mobile devices for new hires, ensuring every workstation is secure and ready on day one.

• Administer Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) and manage Microsoft Entra ID identities, licensing, MFA, and conditional access policies.

• Manage endpoint compliance and patching through Microsoft Intune, and deploy/monitor EDR and antivirus tools across the device fleet.

• Maintain core network services including firewalls, VPN, DNS, and certificates; troubleshoot Wi-Fi and connectivity issues to minimize downtime.

• Support Windows and Linux servers through patching, monitoring, backups, and periodic restore testing.

• Run vulnerability scans and coordinate remediation within defined SLA windows; escalate security incidents to senior IT staff.

• Maintain compliance documentation and evidence supporting NIST SP 800-171, CMMC Level 2, and CUI handling requirements.

• Automate routine administrative tasks with PowerShell, reducing manual workload for account and system management.

• Manage onboarding/offboarding, IT asset inventory, and vendor/MSP coordination; participate in an on-call rotation for after-hours infrastructure support.

Technology Department Manager Our Community Healthcare Systems September 2023 – February 2025 Full-time 40 hrs/week

• Led the technical team, coordinating daily operations and communication to keep support and projects on track.

• Managed technology projects end-to-end, from planning through execution, consistently meeting deadlines and quality standards.

• Provided escalated technical support for issues beyond frontline customer service capability, ensuring fast resolution.

• Conducted routine system and network checks to maintain uptime and performance across the organization.

• Partnered with customer service, sales, and development teams to align technical solutions with business needs.

• Identified process improvements that streamlined operations and improved customer satisfaction.

• Trained technical staff on new tools, systems, and software updates.

• Built long-term technology strategy to support organizational growth and innovation.

• Managed vendor and third-party service provider relationships for technology products and services. EDUCATION

Master of Science in Cybersecurity — Kennesaw State University, Kennesaw, GA (2023) Bachelor of Science in Criminal Justice — Point University, West Point, GA (2022) CERTIFICATIONS

• CompTIA Security+

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