Office Administration & Dispatch Customer Service

NICHOLE BROWN

Office Administration Operations Customer Service

South Carolina 843-***-**** **************@*****.*** PROFESSIONAL SUMMARY

Versatile and organized professional with experience in office management, transportation operations, dispatch coordination, and customer service. Skilled in coordinating schedules, managing daily administrative tasks, communicating with clients, and resolving service-related concerns. Brings a customer-focused approach, strong organizational skills, and the ability to manage competing priorities in fast-paced environments. CORE COMPETENCIES

● Office Administration & Daily Operations

● Customer Service & Client Relations

● Scheduling & Dispatch Coordination

● Data Entry & Recordkeeping

● Appointment Management

● Customer Communication & Follow-Up

● Problem-Solving & Issue Resolution

● Administrative & Operational Support

PROFESSIONAL EXPERIENCE

AmTrans/Fusion Transport — Overnight Operations Manager Charleston, SC October 2022 – September 2026

● Coordinated overnight transportation operations and communicated shipment updates to clients.

● Monitored delivery progress and proactively addressed delays and scheduling concerns.

● Provided timely updates and solutions to help maintain service quality and customer satisfaction.

● Maintained positive working relationships with clients and drivers through consistent communication and follow-up.

HVAC Company — Office Manager

James Island, SC September 2021 – September 2022

● Managed daily office activities and supported customer service and scheduling needs.

● Contacted previous customers to coordinate annual HVAC maintenance appointments.

● Coordinated driver dispatching and scheduling to support daily operations.

● Scheduled meetings with local advertising agencies and coordinated outreach through radio and news channels.

Stretch Zone — Office Manager

Mount Pleasant, SC March 2020 – September 2021

● Managed front desk operations and provided professional, welcoming service to clients.

● Answered incoming calls, scheduled appointments, and assisted clients with membership inquiries.

● Explained membership options and helped clients understand available credits and scheduling opportunities.

● Followed up with clients by phone and text to encourage appointment scheduling when credits were available.

● Helped maintain an organized, clean, and customer-focused studio environment. EDUCATION & CERTIFICATION

Trident Technical College — Cyber Security Certificate Charleston, SC 2018–2022 [Confirm dates and completion status] Dutch Fork High School — High School Diploma

Irmo, SC Graduated 2010

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