Account Management & Title Settlement Support

BROOKE THOMAS

STEPHENSON, VA ***** · 703-***-****

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PROFESSIONAL SUMMARY —

Detail-oriented account management and administrative professional with experience in real estate settlement support, title processing, client communication, office operations, and compliance-driven documentation. Skilled at coordinating with internal and external stakeholders, managing priorities under deadline pressure, supporting marketing and communication initiatives, and maintaining accurate records using tools including Microsoft Office, Qualia, QuickBooks, and Simplifile.

EXPERIENCE

FEBRUARY 2021 - PRESENT

Account Management/Processor PRIDE SETTLEMENT & ESCROW, LLC

Ensures compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions.

Generates necessary documentation and client emails; enters data into title database.

Processes incoming orders and searches, reviews reports, and prepares update reports upon request.

Contacts buyers, sellers, and other real estate professionals to obtain additional information.

Sends documentation to the appropriate county for recording and creates owner and lender policies once recordings are completed or returned.

Remits commitments, endorsements, and final owner’s and lender’s policies.

Coordinates internal and external meetings to enhance visibility and increase partner referrals.

Plans, researches, and creates marketing material, including video, audio, and printed content.

Recommends communication procedures to improve clarity and efficiency.

Provides support as needed throughout the organization.

OCTOBER 2014 – FEBRUARY 2021

Administrative/Account Manager NATURALAWN OF AMERICA

Generated over $250,000 in revenue.

Organized office operations and procedures, including payroll preparation, correspondence, clerical functions, accounts payable/receivable, and office records.

Handled incoming phone calls and triaged internal and external requests through email, phone, and video conferencing.

Coordinated HR responsibilities, including hiring and training, insurance benefits, plan setup, billing, and contracts.

Developed client relationships, drafted proposals for potential customers, and represented operations and management at company events and trade shows.

CORE COMPETENCIES —

Account management and customer service

Document preparation and title database entry

Real estate contract and lender instruction compliance

Planning, prioritization, and workload management

Conflict resolution and communication

Microsoft Word, Excel, PowerPoint, and Outlook

QuickBooks, Qualia, Real Green, and Simplifile

Zoom and Google Meet

Organization and attention to detail

Leadership, flexibility, and adaptability

EDUCATION —

FERRUM COLLEGE

Bachelor of Science, Health Sciences

May 2014

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