ServiceNow & SharePoint Implementation Specialist
Resume:
Gareth C. Lushis
Jacksonville, NC
*******@*********.***
SUMMARY OF QUALIFICATIONS
More than 30 years of experience serving courts, justice organizations, and state and local governments as a Business Analyst and Implementation Specialist.
Managed the support function for approximately 4500 Judicial Branch users.
Developed user stories, functional specifications, and test scenarios for modules integrating Child Support enforcement data with eligibility systems to automate financial assessments and enforcement triggers
Served as conversion coordinator for the transition of the Mecklenburg County North Carolina Case Information System (MCCJIS) to the State of North Carolina Judicial Information System (CMS). This involved data mapping, data validation, assignment of resources, a gap analysis and creation of software design specifications, curriculum training plan development and delivering training to the entire Mecklenburg County Criminal Justice community.
Conducted gap analysis sessions, created functional requirements for software design specifications consistent with established company guidelines which included prototypes with screen layouts and required data mapping.
Prepared and facilitated joint requirements planning and joint application design sessions.
Court management systems experience as Senior Courts Consultant and Business Analyst with Consulting Services, Systems and Computer Technology (SCT), Affiliated Computer Services (ACS), the North Carolina Judicial Branch and the Maryland Judiciary.
Developed and maintained a repository of legally sufficient forms using SharePoint. Responding to referred issues using ServiceNow.
Developed and maintained all state of Maryland protective orders using Odyssey software by Tyler Technologies.
RECENT INITIATIVES ACCOMPLISHED
Maintained and developed a repository for all “outgoing” Mecklenburg County local legal forms for the North Carolina Judiciary. Served as a liaison between the Judicial Forms Subcommittee and the user community to maintain legal integrity (Tyler Technologies Odyssey application).
Established, maintained and developed a repository for all “outgoing” legal forms for the Maryland Judiciary. Served as a liaison between the Judicial Forms Subcommittee and the user community to maintain legal integrity (Tyler Technologies Odyssey application)..
Planned and delivered intuitive business-critical process improvement solutions with integrated workflows to enhance information exchange performance and capability. This was achieved using Microsoft Office SharePoint Server (MOSS) collaborative tools with emphasis on the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology and CMMI (Capability Maturity Model Integration) framework. The business value realized included greater collaborative transparency, enhanced information quality, and reduced information delivery timeframes across command element administrative sections.
Established improved requirements and change management process models and plans to support the implementation of Information Management Office (IMO) IT governance. This was achieved using Six Sigma integrated ITIL (Information Technology Infrastructure Library) principles that focus on business continuity and value. The business value realized included a stronger foundation specification to support the continual process and service improvement.
Advanced software project quality management and analysis service level efficiencies and effectiveness, including process guidance improvements for requirements management, test management and deliverables management. This was achieved using Lean Six Sigma and Earned Value Management principles to value stream components of the quality management system. The business value realized included increased cross-functional support capability, while maintaining nominal resource levels, across internal IT software development project teams.
PROFESSIONAL EXPERIENCE
Senior Business Process Analyst and Subject Matter Expert
DataStaff - State of North Carolina Judicial Branch, Administrative Office of the Courts – Raleigh, NC
January 2023 – June 2023 6 months
•Provided remote (phone) support and onsite support for court processes and applications to North Carolina Judicial Branch users as they implement and use eWarrants, Odyssey, and other products.
•Configuration of the system including creating forms within the applications, including tokenization.
•Participating in data conversion activities between legacy systems and eCourts applications
•Testing eCourts application functionality
•Assist end-user training sessions for a variety of Judicial Branch users.
•Involved in technical and functional acumen in data mapping, financial analysis (budgeting, variance analysis, GAAP), and managing critical data processes.
•Research and document standard business decisions regarding the configuration of various Odyssey products.
Senior Business Process Analyst and Subject Matter Expert
CoolSoft Technology - State of Idaho Department of Juvenile Corrections
April 2020 – December 2022
Provided services for a variety of small and large software projects related to the development of a new Idaho Juvenile Offender System (IJOS).
Worked with business area personnel (Child welfare Support) to assure system enhancements requirements were thoroughly defined and approved.
Conducted stakeholder meetings.
Web application development, database creation and conversion, rebuilding agency-to-agency interfaces, and creating high-level reporting features.
Provided consultation and expertise related to business rules, legislation and suggestions related to rewriting functionality. Served as a subject matter expert in Criminal Justice related matters.
Actively participated and presented effective report for resources and finance tracking and took screen shots to present meaningful slides utilizing power point presentation
Developed use cases, user stories, and mockups.
Attended and led frequent meetings with the client which allowed for progress reports, discussion of issues and maintaining a priority listing of requirements.
Conducted testing and supervised user acceptance testing.
Business Analyst
State of South Carolina Department of Social Services
August 2019 – March 2020
ROLE: Business analyst on the CFS Project. The business analyst position for the South Carolina Family Court Case Management System responsible for the following activities:
Participated in Joint Application Design sessions and facilitated the development of requirements in an iterative environment (Agile).
Reviewed vendor functional design documents and validated functionality meeting approved detailed requirements.
This was a major Child Support system enhancement impacting the highly intricate financial subsystems of SC DSS
Worked closely with stakeholders to gather and prioritize requirements for enhancing case management applications supporting Child Welfare services and family reunification workflows
Worked with business area personnel (Child Support) to assure system enhancements requirements were thoroughly defined and approved
Developed and executed State test cases for various testing phases. (System Integration Test, State Acceptance Testing, and Curam Integration)
Coordinated with state subject matter experts to confirm system functionality meets end user expectations.
Triaged incidents discovered during all phases of testing. These included application defects, design issues and functional scope changes. Worked with vendor personnel to communicate incident(s), provide additional insight, discuss potential solutions and eventually test the provided incident correction.
Reviewed all relevant vendor documentation including but not limited to business requirements documentation, test plans, technical design documentation.
Contract Senior Business Analyst
Mansai Corporation, State of Maryland Judiciary, Administrative Office of the Courts – Annapolis, MD
May 2012 to July 2019 (86 months)
Elicited and gathered information necessary to analyze and re-engineer business processes, document requirements and provide support to court users. Worked as part of a team of analysts in the implementation of the MDEC (Maryland Electronic Courts) system (Tyler Technologies Odyssey application). Maintained a document repository containing both current and conceptual process profiles and models.
Provided needs assessments, stakeholder analysis, SIPOC (Supply, Input, Process, Output, Customer Diagram) analysis, root cause analysis, structured business and functional use cases
Provided requirements analysis, development lead and system testing within a application development unit for Maryland s statewide Child Support System.
Elicited requirements using interviews, document analysis, requirements workshops, gap analysis, surveys, site visits and workflow analysis. Communicate and collaborate in the production and maintenance of the following artifacts: Forms repository, Forms Change Management procedural document, business process flow diagrams, software design specifications, testing etc.
Involved in Software Development Life Cycle (SDLC) utilizing Agile/Scrum Methodology.
Provided reporting both verbally and in writing (narrative and graphical) to groups of varying knowledge levels and at varying degrees of specificity. This included writing instructions for form usage and maintaining a repository of legally sufficient forms.
Responded to inquiries regarding “outgoing” legal form validity and establishing a traceability matrix of legal sufficiency reviews for each form.
Collaborated with developers to automate weekly and monthly financial reports.
Provided general Child Support enforcement services to clients as required or needed
Utilized analytical skills and ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form. This also included writing instructions for form usage gleaned from legal sufficiency reviews.
Utilized MS Office (Word, Excel, PowerPoint, Visio) for project documentation, artifacts, and presentations.
Provided Support to court users, recorded defects tested repairs (Tyler Technologies Odyssey application).
Contract Business Analyst
TEK systems Corporation, United States Department of Defense, United States Marine Corps – Camp Lejeune, NC
September 2011 – May 2012 8 months
ROLE: Business Analyst and Technical Writer supporting process improvement initiatives and solutions for United States Marine Corps II Marine Expeditionary Force business-critical processes.
Performed requirements analysis and lifecycle management for process improvement initiatives requiring collaborative information management solutions. Applied Lean Six Sigma DMAIC methodology, CMMI framework, and ITIL principles to develop efficiencies and improve the effectiveness of Information Management Office and Staff Section business processes.
Provided needs assessments, stakeholder analysis, SIPOC (Supply, Input, Process, Output, Customer Diagram) analysis, root cause analysis, structured business and functional use cases.
Developed BPMN (Business Process Modeling Notation) designed as-is and proposed business process models, UML (Unified Modeling Language) designed conceptual / logical data models in compliance with the Department of Defense Architecture Framework (DoDAF).
Coordinated and executed SDLC (Software Development Life Cycle) activities and deliverables, including business / system requirements definition, design / installation documents, system and acceptance test plans, test cases, test results analysis, and defect reports.
Provided quality analysis and procedural guidance to the project development team, including change management, document management, and test management.
Created lesson plans (samples available by request) provided soft skills and computer training (Windows and Microsoft Office) to various divisions and assignments within the United States Marine Corps and Department of Defense (MCB Camp Lejeune, MCB Quantico and MCRD Parris Island).
Created lesson plans (samples available by request) provided soft skills and computer training (Windows and Microsoft Office) to various divisions and assignments within the United States Marine Corps and Department of Defense (MCB Camp Lejeune, MCB Quantico and MCRD Parris Island).
Utilized MS Office (Word, Excel, PowerPoint, Visio and SharePoint) for project documentation, artifacts, and presentations.
R&D IT Quality Process Analyst
Systems and Computer Technology (SCT) and Affiliated Computer Services (ACS)
November 1999 to August 2011 (141 months)
Performed quality compliance analysis, business and system requirements analysis, and change management for planned and executed SDLC activities / deliverables; provided Quality Management System (QMS) procedural guidance to project teams throughout the Banner application’s development and support phases for City of Atlanta District Court, Fulton County Superior Court, Rhode Island Judiciary, Delaware Judiciary, Missouri Judiciary and the Parish of East Baton Rouge.
Authored and managed SDLC documentation to comply with standard PMI (Project Management Institute) best practices and SEI (Software Engineering Institute) / CMMI / Information Technology Infrastructure Library (ITIL) principles. Maintained compliance with federal, state and local rules of court for computer systems validation while with Systems and Computer Technology.
Developed Business Process Modeling Notation (BPMN) models and Unified Modeling Language (UML) object / data models.
Provided document management using, workflows and change control to develop informational continuity in a controlled environment.
Established guidance for test planning, test case development and execution, results analysis, defect tracking, and reporting while implementing Banner software.
Implemented the service levels and processes for a quality analysis framework to support internal IT project teams, IT vendors, and global business user groups. Advance adaptability, service level efficiencies, capacity, and process improvements to enhance continuity across IT and business groups.
Provided software analysis and business process review for the Parish of East Baton Rouge, Baton Rouge, LA, the District Court of Port St. Lucie, Florida and states of Rhode Island, Delaware and Arkansas.
Created software design specifications specific to “gaps” in Banner and Context-FE Software applications
Provided or created consulting services, training, software requirements specifications, test scripts and services related to the implementation of Banner software in the Fulton County Superior Court and the States of Rhode Island, Delaware, Arkansas, and city of Atlanta.
Assisted government clients who purchased the Banner software in a variety of roles including consulting services, training plan development, functional training, technical product design, product development, change management and client support.
Utilized analytical skills and ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form.
Utilized MS Office (Word, Excel, PowerPoint, SharePoint and Visio) for project documentation, artifacts, and presentations.
Received numerous awards for innovative quality software and services.
State of North Carolina Judicial Branch
Senior Business Analyst, Implementation Specialist, Field Services Support Specialist
July 1997 – October 1999
Field Services Support Specialist serving thirty-nine District Attorney’s Offices and twelve Public Defender Offices.
Assisted with the implementation, training and support of the thirty-nine District Attorney Offices and twelve Public Defender Offices. District Attorney/Public Defender Case Management System (RDBMS) within the state of North Carolina.
Managed special projects to include testing, training and implementation of the Driving While Impaired Vehicle Seizure Statute. This included analysis coordination, development and review with points of contact at the Division of Motor Vehicles and the North Carolina State Highway Patrol.
Member of the North Carolina Conference of District Attorneys faculty.
Guest lecturer at the North Carolina Conference of District Attorneys at annual meetings and training seminars
State of North Carolina, Judicial Branch
Help Desk Supervisor/Special Projects Coordinator
June 1990 – June 1997
Senior support person, systems trainer, special projects.
Provided supervision for the help desk function and provided support for approximately 4500 Judicial Branch users.
Served as the senior expert problem solver for the Judicial Branch of Government as second level support for all hardware and software related issues.
Created and maintained hardware service contracts (RFPs), served as security administrator and was temporarily assigned to Mecklenburg County (Charlotte) Conversion Project as Conversion Coordinator.
Received many letters and accommodation for providing excellent customer service and support to Clerks of Court, District Attorneys, Public Defenders, District Court Judges and Superior Court Judges.
State of North Carolina, Judicial Branch
Field Services Supervisor
December 1986 – May 1990
Responsible for managing the implementation of thirty-nine of the State of North Carolina’s 100 counties. Training and implementing one hundred counties on the state's mainframe Criminal Application.
Conducted pre-implementation meetings with key court officials, prepared lesson plans, delivered classroom instruction, implemented thirty-nine of the one hundred counties and supervised a staff of six field service representatives.
Assisted with the rollout of the state's Civil and Child Support System (RDBMS).
Implemented 12 counties on the Child Support System (RDBMS).
Managed the conversion of Mecklenburg County’s MCCJIS system (Charlotte) to the state system.
North Carolina Community College System
Instructor (Part Time)
August 1970 – December1989
Contracted to provide instruction at various community colleges on the following topics: English Grammar, English Composition, Traffic Planning and Management, Accident Investigation, Courtroom Testimony and Demeanor, Criminal Law, Rules of Evidence, Laws of Arrest, Arrest Search and Seizure, Police Defensive Tactics, PR-24, Kubaton, Firearms Qualification, Officer Survival, Use of Force and Civil Liability, National Registry of Emergency Medical Technician Certification (Ft. Bragg, NC), Police Organization and Administration, Criminal Investigation, Identifying the Drinking Driver, CPR and conducted Basic Law Enforcement Training (BLET).
Provided a six-week block of instruction to the Ft. Bragg Special Reaction Team (SRT).
Provided garrison instruction to members of the 501st and 82nd Airborne MPs in the areas of officer survival, defensive tactics, firearms, identifying the drinking driver and testifying in court.
Guest lecturer at the JFK Special Warfare Center (introducing the Safe Roads Act of 1983 to officers assigned to the various MP Companies).
Provided instruction to army Medics, which led to National Registry of Emergency Medical Technician certification and recertification.
Conducted American Heart Association CPR certification for the staff of Womack Army Hospital as well as many clinics.
CERTIFICATIONS AND EDUCATION
AA, Liberal Arts, Lenoir Community College, Kinston, North Carolina
AS, Police Science, Durham Technical Community College, Durham, North Carolina
BS, Corrections and Law Enforcement, East Carolina University, Greenville, North Carolina
Accident Investigation and Reconstruction, Traffic Institute University of Missouri
Criminal Justice Instructor, North Carolina Criminal Justice Training and Standards Council
Criminal Justice Instructor Evaluator, North Carolina Criminal Justice Training and Standards Council
National Registry of Emergency Medical Technicians Instructor
Advanced Criminal Investigation, North Carolina Justice Academy
Process Modeling and Analysis, The Inteq Group, Inc.
Data Modeling and Relational Design, The Inteq Group, Inc.
Lean Six Sigma Yellow Belt Certification, Mountain Home, Inc.
ORGANZATIONS
Charter member North Carolina Association of Chiefs of Police
International Association of Chiefs of Police
Region J Executive Committee
Faculty North Carolina Conference of District Attorneys
Contact this candidate