Retired IT Helpdesk and Desktop Support Technician

Frank P. Giorgione

**** ******** *****, *********, ** 18020

********@*****.***; 484-***-****

Education

Lincoln Technical Institute, Allentown, PA

Associates Degree, Applied Sciences, 1979

Related Experience

Profile: IT Helpdesk Technician providing support experience on computer systems

and their related peripheral devices. Confident, efficient and organized team player

with excellent written and verbal communications skills. Able to quickly identify and solve problems as well as pursue expedient courses of action resulting in increased productivity.

Desktop Support Technician, Mercer Bucks Orthopedic Associates, Hamilton, NJ.,

June 2013-Present

Responsible for providing direct installation, diagnostic and problem resolution for all workstation computers (PCs & laptops) hardware, related peripheral devices, software and network services for all employees.

Install, diagnose and problem resolution relating to network servers, cabling, interconnect facilities, printing services.

Installs, modifies, and makes minor repairs to company computer hardware and software systems.

Provides technical assistance and training to system users.

Technical Analyst II, Vitera Healthcare Solutions, Inc., Tampa, FL, January 1986-January 2013

Diagnosing and resolving technical issues for small to mid-sized clients

Provided excellent customer service skills for small to mid-sized clients

Identify and correct problems, document and resolve issues

Installing and configuring servers,pc’s and related peripherals in Physicians’ offices

Skills

Windows 10,11 MS Office 2024,,DNS,DHCP, Terminal Services, Dragon Dictation Software, Windows Server 2022, Exchange 2016, VOIP Technologies

Certifications: A + & Network +

Contact this candidate