On-Site Training & Office Operations Manager
Resume:
E X P E R I E N C E
S K I L L S
E D U C A T I O N
SARA POLLOCK
I am a qualified and professional people management administrator. Strong creative and analytical skills. Team player with an eye for detail. Seeking a career with longevity and growth within a dynamic organization. 2016 - 2021
Graduation: 2026
Emotional Intelligence
Time Management
Conflict Management
Attention to Detail
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
***********@*****.***
Commerce City, CO 80022
Profile
Insomnia Cookies, On Site Training Lead Feb 2021 – May 2021 Enterprise Holdings, On Site Senior Representative Apr 2018 – Mar 2020
University of Arizona Global Campus, Remote Academic Advisor Jan 2022 – May 2025
MA: Legal Studies
Arizona State University
B.S: BUSINESS MANAGEMENT
Regis University
Serve as a point of contact and trainer for new hires, providing feedback and ensuring training metrics are met
Managed student schedules and accounts, providing guidance on issues and flexible needs.
Led special projects, including the creation of a full-cycle onboarding guide for new students.
Managed all inbound and outbound communications
Created SOPs outlining best practices for advisors. Coordinated collaboration between enrollment services and academic advising Responsible for customer experience and full sale life cycle Maintain adherence and compliance to all policies and procedures both company and local law
Responsible for all onboarding of new employees
Provided training for newhires
Responsible for reporting and Sales metrics.
Manage front end operations (Customer Service and employee training,) SP
EGYM, Denver, CO Office Manager June 2025 – Present Oversee daily office operations for U.S. headquarters, ensuring an efficient workplace experience Manage facilities, vendors, and building operations Lead logistics for meetings, events, and executive visits Develop and implement office policies and SOPs
Coordinate employee engagement initiatives for in-office and remote teams Support onboarding, travel logistics, and recruitment efforts, including conducting interviews R E F E R E N C E S
Adrianna Jimenez: 720-***-****
Becki Romani: 303-***-****
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