Customer-Focused Sales & Customer Service Professional

Timothy Patrick

+1-682******* • *********@*****.***

About me

I’m a customer-focused professional with a strong background in sales, account management, and contact center operations. I enjoy building genuine relationships, understanding client needs, and finding solutions that create long-term value. With experience handling high-volume inquiries and managing diverse accounts, I bring adaptability, strong communication skills, and a consistent record of exceeding performance goals. WORK EXPERIENCE

TridentCare • Remote, United States • 08/2022 - 01/2026 Sales Representative • Full-time

• Identify and pursue new business opportunities by prospecting, networking, and cold calling potential clients within the healthcare industry.

• Present and demonstrate the value of TridentCare’s mobile diagnostic services to potential clients through meetings, presentations, and calls.

• Build and maintain strong, long-lasting relationships with current and prospective clients.

• Achieve or exceed monthly and quarterly sales targets. Domestic and General Inc • Remote, United States • 06/2019 - 06/2022 Customer Service Representative • Full-time

• Respond to customer inquiries via phone, email, and chat, ensuring timely and professional support.

• Assist customers with warranty, insurance, and claims processes, providing clear guidance and solutions.

• Resolve issues efficiently, escalating complex cases when needed, while maintaining customer satisfaction.

• Accurately record all customer interactions, transactions, and follow-ups in CRM systems.

• Deliver excellent service by following company policies, demonstrating empathy, and exceeding quality standards. Good Year Tyres • Dallas, United States • 02/2015 - 05/2018 Truck Dispatcher • Full-time

• Coordinate and schedule delivery and pick-up of tires, parts, and equipment to ensure timely transport.

• Communicate with drivers, customers, and warehouse staff to manage routes, updates, and any delays.

• Monitor truck locations, traffic, and delivery progress to optimize routes and improve efficiency.

• Maintain accurate records of shipments, driver logs, and delivery confirmations in the system.

• Resolve logistical issues, handle emergencies, and ensure compliance with safety and company policies. EDUCATION

High Scool Diploma

Lubbock High School • Lubbock, United States • 03/2010 - 01/2013 SKILLS

CRM:Slack,Zendesk,Genesys, Determination and persistence, Negotiation, persuasion and self-control, persuasion and self-control., Persuasive Speaker, Persuative Speaker, Professionalism &customer service attitude, Proficient in multitasking