Retail and Production Operations Associate

Josue S. Polanco

281-***-**** Hempstead, Texas *******************@*****.***

https://www.linkedin.com/in/josue-polanco

EDUCATION

Lone Star College, Cypress, Texas

Completed 30 credits toward an associate degree 2018 – 2021 Relevant coursework: Speech

Waller High School, Waller, Texas

High School Diploma June 2018

EXPERIENCE

RTIC Outdoors, Houston, Texas August 2023 – May 2025 Retail Sales Employee

• Assisted approximately 20 customers per week with product questions and locating merchandise.

• Handled Spanish-language purchase and warranty inquiries for approximately 40% of customer calls.

• Scanned warehouse locations with an iPad-connected scanner and pulled up to 40 boxes per load.

• Moved stock on rolling carts, replenished shelves, and organized the main and open-box merchandise areas.

• Referred complaints and unresolved customer questions to team leads or managers. Daikin Texas Technology Park, Waller, Texas September 2022 – July 2023 Production Operator

• Assembled aluminum coil components using pins and sent assemblies to the expander station.

• Worked on a second-shift production crew and rotated stations during equipment downtime. JCPenney, Cypress, Texas August 2021 – November 2021 Operations Associate

• Unpacked merchandise from weekly Tuesday truck deliveries.

• Prepared stockroom merchandise for store employees to collect for sales floor replenishment. ACTIVITIES

Harvest Bible Church, Cypress, Texas

Greeting Ministry Volunteer 2025 – Present

• Greet approximately 15 attendees during a one-hour shift each Sunday morning. Pumpkin Patch Volunteer (Seasonal) October 2021 – October 2023

• Sold pumpkins during the church’s seasonal pumpkin patch event. SKILLS AND PROFESSIONAL DEVELOPMENT

Languages: English and Spanish

Software: Microsoft Excel, Word, PowerPoint; Google Docs Edutin Academy coursework: Entrepreneurship, Artificial Intelligence, and Marketing

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