Customer Service & Operations Team Leader

Sara Smith

********@*****.***

Boise, Idaho *****

I am a dedicated and positive individual with demonstrated strengths in customer service, sales and a career objective of supporting my community through small business management. Great at troubleshooting problems and finding fast resolutions to accomplish the best results. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. I am professional with social perceptiveness, discernment, curiosity and strong leadership that is respectful and honest. I am team oriented, working well with others and skilled in de-escalation and customer satisfaction.

EXPERIENCE

• Team Manager/New location

Panera Bread, LLC. Eagle, ID. July 2025-Present

- Opening manager for new location

- Operational Leadership, running shifts efficiently, managing food quality, speed of service and order accuracy

- Customer Experience, Greeting guests, managing table visits and resolving customer service issues promptly to ensure satisfaction.

- Team development, interviewing, training and coaching associates on food preparation and service standards.

- Safety and Sanitation, maintaining a clean, safe and secure environment according to Panera’s safety procedures.

- Financial and Performance Management, controlling costs, driving sales goals and maintaining a professional, positive and inclusive work environment

- Managed daily operational checklists to ensure continuous audit readiness

• Private Care/In home care for elderly

Papa Pals, LLC. Treasure Valley, ID. December 2024-July 2025

- Scheduling

- In home client care

- Supported daily needs to help client maintain independence at home and in the community

- Driving clients, personal hygiene, exercise, events, cleaning, cooking and companionship

• Lived in Germany from April 2024-July 2024

• Dementia Care Specialist/CPR certified

Palouse Dementia Care, LLC. Moscow, ID. August 2022-November 2023

- Scheduling for myself and team of caregivers using Caresmartz360 SAAS software

- In home client care

- Engaged clients through conversation and companionship, promoting independence and meeting social requirements

- Assisted clients in and out of bed and wheelchairs, using safe lifting and transferring techniques

- Responded quickly to emergency situations and provided necessary first aid

- Performed individual non-medical care to certain clients daily

- Participated actively in team meetings monthly

- Worked in cooperation with family to meet physical and emotional needs of client

- Maintained knowledge of community services and resources available to clients

- Assisted in showering, bathroom and hygiene of clients as well as daily activities such as, shopping, cleaning, projects and hobbies that brought them joy and kept them connected to the community and with friends

- Completed and received certification as a Dementia Care Specialist under The Dawn Method training created by Judy Cornish

• Manager FOH/New location-Startup

White Dog Brewing Boise, Boise, ID. August 2017-July 2020

- Created SOP for FOH

- Assisted in decision making, working and collaborating with the owners to run the brewery as efficiently and effectively as possible

- Handled all aspects of hiring and training staff, up to 18 to start

- Assisted owners with brewing and canning of craft beer

- Directed daily operations for the brewery including keg rentals, bank deposits, office, staff management, merchandising, kitchen coordination with Smoke & Thyme, planned live music, events, blood donations and involvement in the community of Boise and other small businesses. Working together to support small business

- Coached and motivated team, worked alongside my staff to support and build camaraderie and a fun work environment

- Organized employee performance reviews every 6 months

- Responsible for scheduling using Homebase software

- Sales of craft beer brand and all media marketing for first 3 years

- Worked closely with all vendors and handled orders, purchasing and swag sales

- Developed and implemented training manual for employees

• Stay at home mother of three

1999-2017

• Customer Service Representative/New location-Startup Micron Technology for Crucial Technology, Boise, ID. February 1996-August 1999

Contact this candidate