Customer Service & Sales Professional

Laurie Brown

Knox, IN +1-269-***-**** ****************@*****.***

Professional summary

Vast experience in Customer Service and Sales. Recently was an Administrative Assistant at Indiana Recovery Services in Grovertown, Indiana. Previously employed as a teller for Fifth Third Bank offering bank products and executing customer transactions.

Notably a Call Center Customer Service Representative at Randstad for Whirlpool. People say I am very personable, enthusiastic and motivated person. Authorized to work in the US for any employer

Willing to relocate to: Indiana

Work experience

Administrative Assistant

Indiana Recovery Services Knox, IN

April 2023 to Present

• Field incoming calls from Debtors, Transporters, and Financial Institutions

• Set appointments for Vehicle and Personal Property Redemptions

• Decipher fee structures from Property and Vehicle Releases

• Confirm appointments for Transporters taking vehicles to auction Bank Teller

Fifth Third Bank Benton Harbor, MI

December 2025 to March 2026

• Efficiently and accurately executed banking transactions.

• Upsold Bank Products

• Made outbound sales calls

• Exceeded in reaching goals of sales of back products, outreach and teller accuracy. Call Center Customer Service Agent

Whirlpool (Contract thru Randstad) Benton Harbor, MI February 2025 to October 2025

• Inbound Consumer Calls (60 calls per day)

• Trouble shoot appliance malfunctions

• Excellent call quality and de escalation skills

• Excellent call handle time

• Used ECRM, Parts Smart, Genyss and Salesforce Program

• Multi tasked with more than one program open and screen

• Scheduled Service for Broken appliances under warranty Call Center Business Development Agent

Thomas Kia Highland, IN

December 2024 to February 2025

• Make outbound calls to soft leads

• Set appointments for Sales Representatives

• Set appointments for Service Department

• Managed multi line phone system

Sales Associate

The Loft Outlet

February 2024 to August 2024

• Greeted Customer POS cash handling

• Upsold clothing accessories

• Promoted Store Credit Card

Sales Advisor

Acura Highland Park Highland Park, IL

July 2023 to August 2023

As a Car Salesperson we hit the phones to generate our own leads. We used eleads, I Packet, Lotpop and Apollo.

Sales Consultant

Penny Mustard Furnishings Orland Park, IL

May 2023 to July 2023

Sold high end furniture. Educated customers on the products. Helped keep store orderly. Sales

David Taylor Chrysler Dodge Jeep Ram Michigan City, IN April 2023 to May 2023

Sales of Cars and Trucks

Sales & Decorative Furniture Painting

Self Employed Michigan City, IN

April 2015 to February 2023

• Sold Antique Furniture

• Sold Reproduction Hardware

• Prep & Paint Furniture & Cabinetry

• Do minor repairs to furniture and cabinets

• Use tools such as hand saw, rotary sander. band sander, dremel & power drill Small Business Owner

The Tea Cup Peddler Coloma, MI

May 2007 to September 2019

• Sold Antiques and Collectibles

• Sold Goods on Ebay

• Managed a Store Front

Teller

Chemical Bank Coloma, MI

May 2008 to October 2009

• Promoted products or services to each customer to consistently achieve sales targets

• Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Maintained balancing record with 99% rate of accuracy Bartender

Clementine's Restaurant South Haven, MI

May 1995 to May 1999

Bartenders at Clementine's made drinks for the servers and the bar. In addition as a bartender I was responsible cashing out all the checks for the servers in the restaurant. Clementine's is a very high volume Restaurant.

Education

Applied Science (Associates)

Lake Michigan College Benton Harbor, MI

Business and Science (High school diploma)

Schuylerville Junior-Senior High School Schuylerville, NY June 1986

Education and Psychology (Associates in Science)

Lake Michigan College Benton Harbor, MI

September 2001 to May 2004

Maintained a 3.8 GPA.

Education (Associate of Science)

Lake Michigan College Lake, MI

Skills

Entrepreneur (10+ years) Cash Handling (10+ years) Data collection Customer relationship building Customer service Microsoft Word Appointment scheduling Organizational skills Parts Smart de-escalation Computer skills Client interaction via phone calls Promoting bank services Sales Cross Selling (10+ years) Dependability Promoting bank products Windows CRM system proficiency Microsoft Office ECRM Phone call management Financial transaction processing Microsoft Outlook Counting cash Activity sales targets Attention to detail Computer literacy Administrative experience Sales Phone communication Remote work experience Computer operation Dealership experience Typing Referral-based lead generation Data entry Communication skills Balancing end-of-day transactions Physical document handling Call center experience Bartending (10+ years) Customer Service (10+ years) Languages

English

Certifications and licenses

Driver's License

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