Part-Time Evenings Customer Service Representative

Maria Isabel Gastelum Vazquez, Customer Service Representative

Tulsa, 74104, 918-***-****, ***************@*******.***, SUMMARY Dedicated and responsible Customer Service Agent with 4 years of experience in phone assistance for hotel reservations and ticket inquiries. Possesses excellent communication and interpersonal skills, adept at resolving customer issues and fostering positive interactions. Proven ability to meet expectations and demonstrate reliability. Eager to leverage call center expertise and problem-solving abilities to provide exceptional remote customer support for Aquaservice.

WORK EXPERIENCE

PRODUCT DEMONSTRATOR

Club Demonstrator Services At Costo

04/2025 – Present Tulsa

Prepared food samples for member tasting.

Cultivated a welcoming atmosphere for members to experience new products.

Communicated product characteristics and benefits to members. ENGLISH INSTRUCTOR

CENTRO ESTUDIO DE LENGUAS EXTRANJERAS

2019 – 2024

Instructed university students and teenagers in Saturday programs. Managed evaluations, provided tutoring, and conducted daily class activities. Collaborated with teachers to foster community engagement within our classes.

CUSTOMER SERVICE AGENT

TELEPERFORMANCE

2015 – 2019

Provided phone assistance to customers for hotel reservations and ticket inquiries.

Consistently met customer expectations for changes and cancellations. Demonstrated strong responsibility and reliability in all tasks. Fostered a harmonious work environment through positive interactions. RESTAURANT SERVER

SPAGHETTI WAREHOUSE

09/1997 – 07/2012

Cultivated a strong base of loyal customers through exceptional service. Exhibited a high degree of responsibility and reliability in daily operations. Contributed to a positive and harmonious work environment. PURCHASE AGENT

PRODUCTOS CHATA

1991 – 1996

Managed the procurement of materials for the factory. Utilized effective communication skills to interact with diverse personalities. Ensured timely fulfillment of deadlines for all departments. EDUCATION

UNIVERSIDAD DE OCCIDENTE

Bachelor's, BUSINESS ADMINISTRATION

SKILLS Word Excel

Excellent interpersonal and

communication skills

Poised under pressure

Experienced in dealing with all type

of personalities

Friendly and ready to help

Responsibility Call Center Experience

Problem Solving

LANGUAGES English (Speak English) Spanish (Speak Spanish) INTERESTS Reading Walking

Visiting museums and gardens Education

Environmental conservation Art

Cultural events Church events

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