Remote Technical Support & Customer Service

Alexis Jones

Austin, TX *****

************@******.***

+1-682-***-****

Professional Summary

I have been in the workforce since I was fifteen years old so, I have had the pleasure of trying different industries so far. I have experience with customer service, clothing, retail, sales, reception, hospitality, technology, computer hardware and holistic health. I also have a great capacity and will to learn more as I make my way back into the workforce again. I look forward to the vast opportunities ahead. Authorized to work in the US for any employer

Work Experience

Technical Support Representative

TTEC-Remote

December 2023 to December 2024

• Help with password resets.

• HealthSafe ID creation.

• Account registration.

• Troubleshooting issues.

Consultant Support Representative

Scentsy-Remote

June 2022 to September 2023

• Assist Scentsy Consultants with inquiries

• Call-in purchases

• Customer service

• Back office

• Zendesk

• Emails

• Tickets

Pharmacy Service Representative

Teleperformance-CVS Specialty-Remote

September 2021 to May 2022

• Assist patients with rx refills

• Run claims

• Reverse claims

• Retail insurance

• Customer service

• Data entry

Digital Support Specialist

Brink's Home Security-Farmers Branch, TX

September 2020 to August 2021

• Help customers understand accounts

• tech support via chat platform.

• Billing

• 100% remote.

Chat Representative

Etech-Dallas, TX

October 2019 to August 2020

• Assist customers with wireless provider account questions and sales via chat platform.

• Upselling

• Opening new wireless accounts

• Sales

Waitress/Server

Baby Dolls Saloon-Dallas-Fort Worth, TX

June 2018 to February 2020

-greet customers

-seat customers

-food and drink orders

Patient Care Coordinator

PRESCRIPTION HEALTH RESOURCES-Richland Hills, TX

March 2018 to January 2019

• Call patients to inquire about how medication is working for them

• Take payments over the phone

• Call/Text/Email patients about refills

• Update/Edit Excel spreadsheets

• Reports

Technical Support/At Home Advisor

Teleperformance-Arlington, TX

July 2017 to January 2018

• Working from home

• Technical support via phone

• Use resources and deep research to solve customers issues.

• Relate to customers.

• Assure that you will do your best to help resolve the issue.

• Product Knowledge

• Properly logging cases. Provide all necessary information to customers.

• Protect privacy of client and customer.

Education

Medical Billing & Coding (College Degree)

University of Phoenix-Online Campus-Remote

April 2020 to June 2021

High school diploma

James Bowie High School-Arlington, TX

August 2008 to June 2012

Skills

• Salesforce

• Software troubleshooting

• QuickBooks

• Phone etiquette

• Serving

• Multi-line Phone Systems

• ICD-10

• Basic math

• Microsoft Excel

• English

• Analysis skills

• Merchandising

• Windows

• Desktop support

• Bartending

• Accounting

• Typing

• Live chat

• Cold calling

• Computer science

• Computer skills

• Restaurant experience

• Jira

• Food industry

• Computer Literacy

• Cash handling

• Food safety

• Direct sales

• POS

• Cash register

• Driving

• Medical billing

• Hospitality

• Retail sales

• Zendesk

• Technical support

• Account management

• Microsoft Powerpoint

• Time management

• Telemarketing

• Customer support

• Computer networking

• Medical records

• Java

• Microsoft Word

• Customer service

• EMR systems

• Cocktail experience

• Marketing

• Communication skills

• OpenTable

• Negotiation

• Insurance Verification

• Microsoft Outlook

• Customer acquisition

• Customer retention

• Lending

• SharePoint

• Sales

• Inside sales

• Microsoft Office

• Slack

• Food service

• iOS

• Food handling

• Social media management

• Order entry

• Technical Support

• Medical Coding

• Organizational skills

• Medical coding

• Outbound calling

• Google Docs

• Mobile applications

• Customer Service

• Medical Billing

• Research

• Content creation

• Data Entry

• E-commerce

• Fashion retail

• Sewing

• Call center

• Guest relations

• Upselling

• Real estate administrative experience

• Project management

• CRM software

• IT

• Retail math

• Writing skills

Certifications and Licenses

Medical Billing and Coding

June 2021 to Present

I have received my diploma in medical billing and coding and meet all credentials for the certification exam.

Driver's License

TABC Certified

Food Handler Certification

Cosmetologist

June 2012 to June 2017

Non-CDL Class C

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