Remote Email & Customer Support Specialist

MINDA L. STRIEGEL

Guthrie, Oklahoma 405-***-**** *********@*****.***

DATA ENTRY ADMINISTRATIVE SUPPORT DOCUMENTATION & RECORDS PROFESSIONAL SUMMARY

Detail-oriented administrative and data support professional with 20+ years of experience spanning data/order entry, records management, documentation, reporting, insurance, aviation, logistics, and office operations. Experienced in entering and maintaining accurate information across multiple systems, processing records and transactions, preparing reports and documents, monitoring workflows, and meeting deadlines in fast-paced environments. Seeking a full time position (open to remote work), non-management role focused on data entry, records, documentation, administrative processing, or back-office support.

CORE COMPETENCIES

Data Entry & Data Processing • Records Management • Administrative Support • Document Preparation • Data Tracking & Reporting • Order Entry & Processing • Database/System Updates • Quality & Accuracy Review • Workflow Documentation • File & Records Maintenance • Microsoft Excel, Word & Outlook • SharePoint • SAP • State Farm ECRM, NECHO & Policy Center • Customer Account Support • ADP • PROFESSIONAL EXPERIENCE

BLAKE JORDAN STATE FARM AGENCY Guthrie, OK

Office Manager February 2025 – October 2026

Team Member January 2024 – February 2025

• Managed day-to-day agency operations, administrative functions, office organization, records, supplies, mail, deposits, payroll support, and agent support.

• Developed and maintained SOPs, checklists, process documentation, training materials, reference guides, and tracking systems to improve consistency and efficiency.

• Coordinated licensing requirements, continuing education, mandatory training, and employee records.

• Organized team calendars, PTO requests, birthdays, anniversaries, special events, recognition, and other team-member administrative needs.

• Assigned and monitored daily tasks/cases and assisted team members with operational needs and workflow issues.

• Supported customers by phone, text, email, and in person; processed payments and assisted with policy changes and service requests.

• Coordinated month-end activities, bank deposits, packing/handling, equipment swaps, inventory, and office-product needs.

• Maintained website updates and supported documentation and use of agency systems including ECRM, NECHO, Policy Center, Outlook, Teams, and related tools. STACY'S PLACE Edmond, OK - Company shut down

Manager June 2021 – December 2023

Waitress September 2019 – June 2021

• Managed employee scheduling, daily operations, end-of-day transactions, inventory, purchasing, and vendor relationships.

• Coordinated catering and special events from setup through completion while maintaining service and operational standards.

• Supported employee development, performance management, and a positive customer experience. WALMART NEIGHBORHOOD MARKET Edmond, OK - Moved

Customer Service Manager December 2018 – April 2019

• Supervised customer-service operations, cashier schedules, associate training, complaint resolution, and communication with upper management.

• Supported process improvements and maintained a positive, efficient work environment. AIRBUS HELICOPTERS, INC. / AMERICAN EUROCOPTER Grand Prairie, TX - Moved to OK Customer Service Representative May 2013 – October 2018

• Managed customer orders from receipt through fulfillment, including data/order entry, delivery requirements, status updates, problem resolution, and electronic order monitoring.

• Used SAP daily across Sales & Distribution, Customer Service, and Procurement functions; coordinated with warehouse and shipping teams.

• Built and maintained customer and vendor relationships through email, phone, and face-to-face communication, including AOG support.

• Developed solutions to recurring operational problems and created templates, process demonstrations, transition plans, and training materials.

• Analyzed complex reports, prepared presentations, and completed deadline-driven projects.

• Used SharePoint, Repairable Catalog, Excel, Word, PowerPoint, and Outlook in daily operations.

• Earned AEC Six Sigma Yellow Belt Certification.

EXPRESS PROFESSIONALS Arlington & Fort Worth, TX - was placed with a job Customer Service Representative December 2012 – May 2013

• Managed client accounts and reconciliation, SAP-based sales/customer-service activities, document preparation, presentations, filing, scanning, faxing, and general office support.

• Resolved routine operational issues and maintained clear, concise business communications. TEEMCO, LLC Edmond, OK - Company shut down

Tier II Technical / Intake Manager July 2011 – September 2012

• Managed confidential client communications, files, records, and contacts by phone, email, and fax.

• Developed workflows and worked with clients, software developers, and technical writers on software reporting programs.

• Prepared and filed Tier II reports, assisted with SPCC plan production in accordance with 40 CFR requirements, and maintained field-tech records and logs. KIDS INK OF OKLAHOMA Edmond, OK

Daycare Teacher / CDL Bus Driver April 2010 – May 2012

• Maintained bus routes, driver schedules, vehicle maintenance records, and safe student transportation while providing daily care and education.

GOLDIE'S PATIO GRILL Edmond, OK - Company shut down Assistant Manager / Waitress / Cook May 1999 – June 2010

• Progressed into assistant-management responsibilities involving scheduling, inventory, purchasing, vendor relations, catering, employee development, daily/weekly transactions, and customer service. LICENSES & PROFESSIONAL DEVELOPMENT

Notary Public State of Oklahoma, Oklahoma County - Commission Expires 02/2028 Oklahoma Property & Casualty Insurance License — Active through October 31, 2027 Oklahoma Life, Health, Sickness & Accident Insurance License — Active through October 31, 2027 Continuing Education Compliant — Through October 2027 AEC Six Sigma Yellow Belt Certification — 2013

AEC Siebel Training — 2014

Increasing Human Effectiveness Training — 2014

Creating Customer Experience Owners Training — 2014 EDUCATION

Edmond Santa Fe High School Edmond, OK

High School Diploma, 2003

REFERENCES

Available upon request

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