Logistics and Operations Manager
Resume:
ROBERT WOODS
Email- **********@*****.***
SUMMARY
Proven and successful Manager as well a driver with over 40 years of Logistics and Operations Management experience is searching for the opportunity that will allow me to utilize my experience, professionalism with a strong work ethic while promoting the goals of the company. While providing excellent customer service.
EXPERIENCE
6/2020- 9/2026
OPERATION, SAFETY MANAGER, DISPATCHER, JOULE YACHT TRANSPORT
• Driver assignments ensure the correct driver is assigned to the load with the proper equipment.
• Safety operation / hours of service, vehicle maintained for safe operations to FMCSA compliance.
• Working with the customer one on one for timing and pick-up and delivery locations as well as cost of the move.
• Driver recruiting/ hiring new drivers makes sure they understand the job at hand. 10/2019-6/2020
ASSOCITATE /HOME DEPOT
• Customer associates in lawn and garden/ restock items and assists with questions.
• Operate forklift, HI low, ballet more with customers present. (Safety of the customer is always the priority)
• Assist with team lifting and filling orders.
3/2019 – 10/2019
GENERAL MANAGER, ALL ABOARD CHARTERS
• Increased profit margin from 12% to 21%.
• Decrease A/R aging from over 120+ days to less than 10 days.
• Control fleet cost from parts to fuel and reduce waste with better practices.
• Monitor drivers to ensure compliance with D.O.T. regulations.
• Driver training (D.O.T./OSHA/ADA) with customer service training.
• Ensure facility is up to code.
• Implement parts tracking to decrease wasteful spending to increase profits.
• Prepare bids for school boards with pricing and equipment to be used.
• Handle equipment issues, breakdowns, and scheduled maintenance.
• Manage customer service issues (breakdowns, drivers, weather) related problems.
• Handle booking services, receiving payments.
2
10/2017 – 3/2019
DISPATCHER, ACADEMY BUS LINES
• Manage driver’s day to day assignments
• Notify drivers of the upcoming schedules via- phone, email, text.
• Manage equipment to be used as per customer's needs.
• Handle equipment issues for all units in our area with the maintenance manager or tech on duty.
• Run driver reports to ensure D.O.T. compliance with hours of service guidelines.
• Handle all weather-related changes to schedules.
• Manage 25 units with 30 drivers to insure the best customer service.
• Prepare driver paperwork for the next day’s assignments.
• Answer phones for customer related issues.
5/2015 -9/2017
DRIVER SUPERVISOR, GOODWILL SUNCOAST
• Responsible for all driver files in accordance with DOT regulations
• Handled day to day operations with driver assignments, dispatcher assignments and all fleet maintenance
• Worked with all vendors to maximize cost efficiency
• Responsible for all driver retention and training
• Maintained records on 35 drivers and performed evaluations every quarter on all drivers and dispatchers
• Installed NexTraq dispatch program to maximize efficiency for drivers and dispatch
• Maintained records for a fleet of 40 power units and 150 trailers in accordance with DOT regulations
• Managed tracking for preventative maintenance of all equipment and vehicles
• Managed breakdowns of units and any accidents that occurred
• Installed updated communication devices between dispatchers and drivers
• Responsible for the purchase of vehicles, equipment and software that maximized performance of the transportation department which maximized the performance of the receiving department
• Responsible for new hires in the transportation department
• Responsible for the installation of Asset Manager to track inventory of parts as well as scheduled preventative maintenance on equipment.
10/2014 – 5/2015
DRIVER SUPERVISOR/ACCOUNT MANAGER, PREFERRED STAFFING/ITI – GE
• Account manager for ITI – GE
• Responsible for driver day to day operations
• Responsible for all vehicles and maintenance issues
• Worked one on one with maintenance vendor to ensure vehicles were compliant with DOT regulations
• Managed all driver payroll and scheduling to maximize profits
• Worked with the fuel vendor to ensure timely deliveries
• On site supervisor and customer liaison
• Responsible for monitoring and updating systems as needed by customer 2/2005 - 8/2014
3
GENERAL MANAGER, CRUISE CONNECTION/COACH AMERICA/AMERICAN COACH/HORIZON COACH LINES
• Executed multiple corporate changeovers
• Served as general manager, operations manager, sales manager, safety manager, and fleet manager during my tenure
• Executed safety regulations FMCSA/OSHA/ADA
• Oversaw driver training and development
• Responsible for new market development
• Developed a paperless log program with SAUCON’s system in accordance with the FMCSA regulations for both the US and Canada
• Designed and developed cruise ship debark and embark logistics for all cruise lines at the Port of Tampa
• Maintained and redeveloped cruise passenger transportation for all of Florida via Cruise Connections
• Developed charter logistics and sales
• Hired and developed meet and greet staff for Carnival Cruise Lines
• Responsible for all maintenance and appearance of Coaches and drivers
• Designed bid for various school districts in multiple markets
• Developed relationship with Diamond Tours and other tour operators to provide services for their customers
• Negotiated price agreements with current and new vendors to maximize profitability
• Responsible for troubleshooting for deficiencies and providing corrective/preventative action plans
• Conducted reviews and appraisals of all employees under my supervision
• Managed and implemented budget and profit and loss responsibilities
• Ensured that all stall was properly trained per customer requirements
• Responsible for monitoring all departments under my supervision for accuracy, efficiency and regulatory compliance to maximize profits
• Driver/Class A with passenger endorsement.
SUMMARY OF SKILLS
Computer and Programs: MS Word, MS Excel, PowerPoint, Access, SAUCON’S, NexTraq, Fleet Anywhere, Fleet Manager, Coach Manager, TMS
Additional training and Skills: Train the Trainer/Smith System, Rock n’ Roll Driver Trainer, Hazardous Communication Certification, Forklift training, Customer service skills, Reasonable Suspicion Training and Certification
ACTIVITIES
I enjoy woodworking and home improvements and learning new skills to make me a well-rounded individual in all manners of life.
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