Operations Manager and Community Leadership
Resume:
Kellie Roush
Address: Hobart *****, USA Phone number: 219-***-****
Email address: ********@*****.***
Profile
Highly qualified Operations Manager, successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as an intrinsically motivated Leader that has proven proficiency to thrive in fast paced environments while streamlining operations and increasing productivity. Actively prioritizes team development by providing on-going education to foster individual knowledge. Able to build teams that meet and exceed Ownerships goals and expectations. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Work
Experience
Professional Cleaning Team Member
Home Cleaning Centers of America
08/2026 – present Hobart, United Stares
Professional Cleaning for Homes and Businesses. Exceptional Customer Service along with detailed cleaning and time management
Manufactured Homes Community Manager
Havenpark
10/2025 – 04/2026 Valparaiso, United States
Managed day-to-day community operations and tenant relations Enforced lease agreements and community rules
Coordinated maintenance and vendor services
Supported leasing efforts and occupancy goals
Manufactured Home Community Manager
Cairn Communities
02/2024 – 06/2025 Chicago Heights, USA
As Community Manager, I took on the challenge of Operations for a 242 site Manufactured Home Community…alone. The intense daily learning kept me striving for proficiency in all areas required of me. From February 2024- August 2024 I was the only on-site Management. Learning the Community and the Residents I saw the fundamental needs of the asset and passed those on as Capital Budget items for 2025. I pushed through the rough patches and proved to the Residents that I truly cared about them as well as the Community.
SL2 Operations Manager
Pilot Flying J Travel Centers
05/2023 – 10/2023 Lowell/ Hebron, USA
Inspected grounds, facilities and equipment to ensure compliance of Federal, State and Local regulations.
Oversaw daily operations, maintenance and administration of 2 separate properties while maintaining flexibility to be scheduled at both sites weekly. Followed sanitation guide lines
Followed Policy and Procedures
Class C Operator Certification
Kept nightly reports accurate and submitted in the guidelines Went above and beyond to ensure cleanliness throughout Travel Center Maintained excellent guest service and handled questions or concern quickly with sound decisions. Genuinely care about putting a smile on someone’s face each day. Both sites went above scores allocated by Corporate same month. Work
Experience
General Manager
Best Western Hotel & Suites
09/2022 – 04/2023 Portage, USA
•Inspected entire site to identify and correct unsafe or unauthorized practices.
• Diminished financial discrepancies by accurately collecting guest fees, managing funds and providing complete daily revenue documentation
•Provided in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Brought revenue up from surveys from guests to exceed Best Western Plus percentage guidelines.
My first time being a Hotelier. 60,000 sq ft with 100 rooms, 3 conference room, kitchen, full bar and lounge area, indoor pool with splash pad, jacuzzi, game room, guest laundry area, fitness room,business center, complementary breakfast. Scheduled staff of 32 for daily duties.
I did it and worked really hard to gain the knowledge to bring up hotel to the best of my ability.
SL2 Operations Manager
Pilot Flying J Travel Center
05/2022 – 09/2022 Gary- Burr St., USA
Conferred with subordinate managers each day to assess needs and optimize activities.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Created an environment that was uplifting and pleasant for new and repeat guests. Flexibility allowed me to be at both Travel Centers each week either scheduled or asked to fill in empty shift.
SL2 Operations Manager
Pilot Flying J Travel Centers
07/2021 – 03/2022 Rochester/ Plymouth, USA
Conferred with subordinate managers each day to assess needs and optimize activities.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Created an environment that was uplifting and pleasant for new and repeat guests. Flexibility allowed me to be at both Travel Centers each week either scheduled or asked to fill in empty shift.
During December 2021 Covid hit Plymouth Travel Centers staff which left 5 of us to keep the entire site running in all departs for 17 days straight. The 5 of us worked together, made it happen and held each other up and felt exhausted but proud. Both Rochester and Plymouth Indiana sites received recognition for being #1 in Region with the same General Manager the month of December 2021. Property Manager
Pedcor Management
10/2011 – 10/2020 Valparaiso/Portage, IN, USA
Negotiate and managed leases, rental agreements, and vendor contracts Ensured compliance with lease terms and applicable housing laws Oversaw tenant move-in and move-out processes
Addressed tenant concerns and maintained strong resident relationships Maintained occupancy levels and supported property financial performance Skilled in LIHTC 30,40,50,60, Extended Use, Conventional, Section 8 Property Based, Section 8 Tenant Based
Skills
Customer Relationship
Management
Native
Focus and Follow-Through
Full
Problem Anticipation and
Resolution
Full
Take Full Accountability for
Policy and Procedures
Full
Originality and Creativity
Full
Business Leadership
Full
Employee Motivation and
Development
Full
Financial Statement
Review
Full
Inventory Coordination and
Quality Assurance
Full
Assuring Compliance with
Federal, State, and Local
Laws
Full
Mathematical Calculation
& Reasoning
Full
Retail Customer Service
Full
Strengths
Reliable transportation Open Availability Attention to detail Ability to prioritize Determination Integrity
Effectively managing multiple projects Ability to learn from mistakes Learning Agility
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